Matthew Thornton
The resort is in a great spot. It is right next to epcot and a reasonable walk from Hollywood studios. Reliable bus service to magic kingdom and animal kingdom.
The rooms were nice, typical Disney resort rooms. One issue is that the refrigerator is not food safe. It was a "beverage cooler" which is a lame way to get you to avoid saving leftovers. For what the place costs per night id expect to be able to have a fridge.
One issue is that the hallways are long, dim, and rather unthemed. Our room was a 8 minute walk that was a zig zag through the building. We ended uo just walking outside.
The food options were good. There is a marketplace to buy essentials, and a great steakhouse called thr Yachtsman.
Julius Keeton
Great experience from start to finish. All of the services were great. The hotel is top notch from the moment you exit your vehicle to the accomodation of any request you may have. Our son fell ill and even at 3 a.m. their services didn't fail to exceed expectation. The clerk at the main lobby front desk, Lori (from Denver by way of Pittsburgh) aided in locating and supplying medicine and general care items to help my 4 year old recover in as quick a manner as possible so he could enjoy his time at Disney World. She is a kind and sweet lady who went above and beyond to help salvage as much of our experience as possible (even though she wasn't feeling well herself). Phenominal customer service. Phenominal staff. Phenominal experience.
AVIS UTILE
Still very expensive, much less magical
This is our 4th trip staying at the Yacht or Beach Club in the last 5 years, and unfortunately, it was significantly less positive than our prior experiences. Disney has made a lot of changes to try to improve margin in the COVID era, and those changes meaningfully diminish the resort experience. They also seem to have replaced their previously knowledge and friendly staff members with newer employees who not as strong in either area.
Upon arrival, we learned that instead of the garden view room we had paid extra for, we’d been “upgraded” to a slightly larger standard view room. When we got to the room, there were little bugs which appeared to be fleas. We are able to move to a different room, but only after spending the night in that one.
The staff also seemed to be a lot less friendly and helpful that ever before. I observed one staff member chastise a guest for letting her pre-teen daughter change in a bathroom stall in the Yacht Club bathroom. The guest explained that she needed to do it in the bathroom because she’d had to check out of her room at 11, but the staff member remained adamant that they leave and find another place to change.
The dearth of housekeeping was another major issue. We stayed 4 nights and did not have our room cleaned a single time, despite the posted claim that our room would be cleaned every other day. Once, when my 5-year-old spilled milk on the bed, we asked to have the sheets changed, and were instead brought a bag of towels and sheets.
If I had it to do again, I would stay off-site. There just isn’t any real benefit to staying on-site when prices are so high and service is so poor.
Emily Ashton
This hotel is my favorite at Disney! This time we had a “resort view room” but it was SO FAR from the lobby I had no idea it could even be that far! It was nice and quiet but was a hike with a 2 year old. The cast members are great though! My kids loved finding Max and Flounder and receiving buttons!
Carolina Jorge M.
This place transports you out of Florida and makes you feel like you’ve arrived at an upscale yacht club in the Hamptons, NY. The ambiance is elegant and coastal, with décor that blends sophisticated details, light colors, and relaxing seaside elements throughout the hotel. Even though it’s set on a lake, the atmosphere gives you the sensation of being right on the beach, thanks to the views, the breeze, and the overall design.
The service is exceptional from the moment you arrive—staff members are attentive, friendly, and well-organized. The food is equally impressive, with dishes that are fresh, flavorful, and beautifully presented. Everything works together seamlessly: the environment, the professionalism, and the quality.
They have a water taxi that takes you to other places like The dolphin swan, Disney broad-walk, Epcot center, Hollywood studios. The taxi runs every other 10 minutes and the ride last for about 2 minutes.
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