Sara Zoeller
Overall, we enjoyed our stay at the Polynesian. It is under construction. so we were fully aware of those changes going on and the different adjustments needing to be made. The front desk staff were super accommodating and helped us get our room ready at check-in time (although I was surprised that it was delayed and I was kind of hoping for a lei to be readily given rather than requesting it). The grounds were beautiful and the food was delicious- we really enjoyed Capt Cooks for QS and had a lovely time at breakfast at O’Hana.
Overall, we loved the room and the location, however there were some issues that accumulated over our stay that are worth mentioning. The drawers in the dresser were not functioning properly and that was always a fight to get to our clothes. The tv wasn’t working properly on the 3rd day and our outlets in the middle of the beds didn’t function from the start. Since we were staying not a long time, we didn’t call it in, but they are worth fixing. The hallways seemed a bit worn and it was interesting that the housekeeping carts were always sitting out in the hall, giving a cluttered feel along with the strollers. For a deluxe hotel, these combined issues didn’t give deluxe value. We stayed at the Boardwalk 2 years back and I honestly felt more deluxe in the experience.
The pool was fun, but easily felt crowded and I think there could be more covered offerings (umbrellas or a portico of some sort) to beat that Florida sun sometimes.
The people and the vibes made the experience really great, but hopefully some of those issues could be addressed.
Kelly Hudler
We decided to stay at the Polynesian because it is a monorail resort. Loved the atmosphere. The rooms were awesome, but the resort could use some updating. Elevators need A/C installed. Carpet in hallways need to be cleaned. Elevators in main lobby need maintenance. (Rubber seal on Elevators door was ripped. Appeared it had been that was for a while.) Monorail resorts do have A LOT of non resort guest traffic. The beach was beautiful. The music throughout the resort was very relaxing. Safe would not lock in room and maintenance never showed up to fix it. Overall the staff was less than pleasant.
Heather Durham
Enjoyed every moment of this stay. The room was beautiful and very clean. Even though there was construction going on in certain areas during my stay, I never heard any construction noise from my room. My room felt very private and peaceful. The grounds surrounding the resort are landscaped with gorgeous tropical flowers, which made walking to the TTC very appealing.
Adam B
We love the Polynesian, however, our stay this trip was a bit underwhelming.
We stayed Friday, May 15th. We arrived to stained pillows, And a yellow stained top sheet.
The cast member at the front desk was very helpful and arranged new pillows to be sent to our room.
On top of this, our AC went out at about 4am. We called down around 630am to have them fix it and an engineer was sent up to assist.
Our time at the resort was nice. We ate at Wailulu and loved it. We watched fireworks from the beach and loved it. But since the tower opened, the resort is even more PACKED. The lava pool was extremely packed.
I’ll always have a soft spot for the Poly but definitely unsure if I’ll stay there anytime soon again.
Really would have appreciated an apology for the unclean room, especially for the cost.
Todd Souders
It was our first time staying here and it was one of our best stays on Disney property. The Island Tower was quite nice. The atmosphere was quiet and relaxing. The room was well appointed and very comfortable. We'll absolutely look to stay here again.
