Yasin Ali
We came in December so it was off season, the food was hit and miss some days great some days not the best but it’s was okay overall.
The hotel room definitely needs improvement, lots of places need’s paint and holes in the walls.
They don’t change your beds sheet, once every 3 days and even then they still don’t do it. You have to physically tell reception or chase the cleaners.
— Best things about the hotel —
The staff are great all of them are extremely friendly and helpful. Espically Hanad and a few others I don’t know how to spell there names.
The spa is amazing! Firesale massages, excellent stream room, sauna and heated indoor pool.
Jakub Grzybek
We consider the trip successful overall, although with some reservations.
The hotel is located right on the beachfront, providing very easy access to the sea and a swimming pool. At the beginning of October, there was no problem finding sunbeds, even for six people together. Most of the staff were friendly and helpful.
A big advantage is the location — directly from the hotel you can access the main promenade with numerous shops, restaurants, bars, and car rentals.
However, the hotel is showing its age, which is most noticeable in the rooms. They require renovation — the furniture is quite worn, and cleanliness was questionable. The room, especially the bathroom, was not thoroughly cleaned. In the common areas, there were also visible signs of wear and damaged elements of the equipment.
A serious drawback was the noise in the rooms. We were accommodated on the third floor, on the side facing the Flamingo Hotel, and it was possible to hear sounds from the corridor almost all the time — conversations, cleaning staff, or doors closing. The hotel also hosts weddings lasting until late at night, and from the early morning hours, there was noise from deliveries and maintenance work outside.
The food in the all-inclusive restaurants was tasty, with a fairly good selection. However, breakfasts were quite monotonous – it would be nice if at least two dishes changed from day to day. Guests can choose from five à la carte restaurants. We can recommend two of them: Los Amigos (Mexican cuisine) and Kohili Food Stories (Mediterranean cuisine). The others disappointed us with both service quality and food — after dining there, we usually went back to the main restaurant to have a better meal.
As for the all-inclusive drinks, they were fine, though much depended on the bartender. Some prepared drinks carelessly, often omitting ingredients.
A major downside for all-inclusive guests is the limited access to bottled water. It is available only during bar opening hours, with a limit of two 0.5-liter bottles per person. While this is not a big issue during the day, it becomes inconvenient in the evening when you want water for the night or plan to leave early for sightseeing — it’s simply not available anywhere.
The hotel offers various daily activities: children’s animations, concerts, shows, and sports classes. There is also an indoor pool and a gym available. In the immediate area, you can find plenty of additional attractions such as water sports, diving, motorboat rentals, and massages.
Overall, I think it’s possible to find a much better hotel in this area for a similar price. Five stars seem like a serious overstatement.
Gary Davis
Location is great, has an amazing beach right on the door step . However the hotel itself isn’t great, food isn’t great, the room we had wasn't that clean and the door couldn’t be locked, the cleaners came in several times early in the morning and also they came in when getting changed. Multiple fixtures were broken and not secure including the toilet, tap and the shower wouldn’t run without the tap running. Several of the toilets located around the hotel were either broken or not clean. Selection of paid drinks weren’t great made using cheap syrups. Loud noises coming from the lobby area in the early hours of the morning which sounded like furniture being moved. Entertainment was very poor. Staff in the beach bar were great though. Bedding not getting changed during our stay, hotel needs a good renovation and updating. Not a 5 five hotel in the slightest, have stayed in better 3 star hotels.
Richard Nicholson
Spent Xmas eve and day at the hotel. Everything except the food was excellent especially the staff Xmas eve meal was substandard for this level of hotel, third rate, poor quality ingredients, plates cold, etc.
Xmas day was much, much worse! The dishes were a mismatch chaos of ingredients with weird sauces which, to their credit, managed to disguise the taste of the main component. How they made the rice taste burnt whilst undercooking it is a mystery. Note that there are no star items for food....... I have written to the management of the hotel and have yet to receive a response which says it all!
Rebecca
Had a lovely time and the experience was made even better by Hanad the bar tender, who provides an excellent, welcoming and friendly experience. He has provided us with great information about the area too. Hes a lovely and professional man, top bloke !
My Booking
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