Rachel Withero
Overall, I enjoyed my 5 days all inclusive stay here. The room was nice and clean, lovely shower and comfy bed. Room was cleaned daily but refreshments not replenished and only water bottle given. The pools were of good size and plenty of sun-beds. You can use the public poor bar AI but they won’t tell you this on check in! Oh and if you want to use the public pool, you need their beach towel on display apparently. Food was of a decent standard, could have been more variety and I have to say the pool bar snacks were the best part! Evening entertainment great when it’s on. The available amenities need to be clearer upon booking and arrival, gym is in another hotel, same with the à la carte restaurants, the dinky bar is over the road and not AI.
Caz Bro
We stayed for a.week in May '26 and had a lovely time! The hotel is in a great location with some nice hikes nearby. They have different activities and I did a lovely class with Cheli, yoga and stretching on the shore. The staff are lovely, the hotel was clean and welcoming. Am planning to return
Paul Tierney
Return visit after visiting twice last year but standards have dropped dramatically.
Our room was stinking of damp and there was no WiFi.
Eventually got moved to another room with WiFi but still the stink.
The hotel needs scrubbing, food was poor selection and always cool.
Purobeach Club is the bone of contention, it is either for the hotel residents or not.
The staff reserve many of the prime location sunloungers so that paying customers who walk in off the street pay 40euros plus for the use of the facilities.
If they are not bought up buy 2.30pm then the residents of the hotel can then use them, but be prepared to be lectured if you enter the pool area before 10am.
The prices of the food and drink have increased dramatically and the food selection is sparse compared to last year, smaller portions as well. Also be advised that the back pool area will be out of use for private functions ,leaving a large shortage of sunloungers.
Check out the Jet2 reviews for this month, this will confirm your worst fears
Sonya Langridge
Nice clean hotel, but here is a negative, 4 star hotel... Noticed second day no water provided in room. Went to reception told "you want water go to a supermarket" no explanation than that then walked away!
Hannah
We came for a long weekend in the sunshine in June and though there were some highs, we unfortunately were met with a few problems that lead us to not want to return.
To start with, upon arrival we were asked to pay for the booking - which had already been paid through booking.com so this was odd. Confused, we paid again at check in, only to get a refund from booking.com a few weeks after the holiday - meaning we paid £1400 for a moment there, until the refund came through.
We had an apartment with our own plunge pool which was lovely, however there was a rather rancid smell coming from the boiler throughout the stay which made it impossible to be in the apartment at times. Outside of the apartment, we also had a lot of ants on the patio. We spoke to the front desk about this and they sent someone to spray the ants, which was great… But then the dead ants were left behind and remained for two days until someone swept them away. On the third night, more ants appeared and this time were coming into the apartment. We went back to the front desk and were told “it’s a bottom floor - this happens”, with nobody being sent to deal with this, meaning we were stuck with ants.
On our last day, we were told checkout was 11am. We were on the patio and went to go back into the apartment at 10:10am to shower and grab our things, and our wristband stopped working, locking us out of the apartment in our swimwear - with all of our stuff inside. My partner went to the front desk to have this resolved whilst I waited at the apartment and he returned with his wristband ‘reactivated’ for this to still not work. He went back to the front desk, and during this time a lovely housekeeper came and let me back in! My partner came along with a lady from the front desk and once she saw I was in, thanks to the housekeeper, she just left and our wristbands were not reactivated at all, meaning we had to keep the door unlocked until check out to ensure we had all of our stuff. It just felt clunky and there was no apology or explanation.
The food was okay with an okay selection on rotation. The service in the restaurant could’ve been better, with our group ordering drinks and this getting ignored, taking over 30 minutes to come and when asking where the drinks are we were met with eye rolls and tuts. This wasn’t every time, but it happened enough for us to not want to go to the restaurant at meal times, causing us to eat out a few times despite having paid for all inclusive.
The service is a bit of a mixed bag. As mentioned above there were issues in the restaurant and at the front desk. We weren’t made to feel welcome and felt like we were a nuisance rather than a guest more than once.
There’s lots of parts of the resort that aren’t included in ‘all inclusive’, including drinks at a bar that is on site of the apartment where there would sometimes be the evening entertainment. In fact, during our stay - one of the shows were meant to take place in the bar of the main building but the act was set up at the bar that didn’t include all inclusive ‘accidentally’. Though this was eventually rectified, it’s just something else to add to the ongoing pain points of our stay.
Though we were able to switch off and relax on this holiday; it’s not somewhere we would return to. Especially at the price we paid (twice, for a moment!).
