Tina Styles
Such a lovely location..quiet and peaceful ..hotel top notch.. clean, modern and very friendly.
Our room was spacious with queen size bed with a walk-in shower , air conditioning and a outside balcony with a small table and chairs.. this was cleaned daily.
Reception, bar and dining room were modern and airy.
We we’re all inclusive and we couldn’t fault the food at mealtimes, such a variety of different dishes every day with different feature nights.. Greek nite, Spanish and Italian nite.
All staff were friendly and welcoming.
Pool & spa area was fantastic… with 2 pools with fab view of the sea… lots of sunbeds for everyone… we would definitely revisit
Natalie Dewberry
We had a lovely relaxing week away at Alua Soul. We wanted peace and quiet, and to relax with a little bit of sight seeing and that is what we got. The Pool area was very quiet. Just enough choice when it came to food, not too overwhelming, and very enjoyable. The room was very spacious and the little private pool we had was nice for a cool off. Overall a lovely hotel with friendly staff.
Hannah
We came for a long weekend in the sunshine in June and though there were some highs, we unfortunately were met with a few problems that lead us to not want to return.
To start with, upon arrival we were asked to pay for the booking - which had already been paid through booking.com so this was odd. Confused, we paid again at check in, only to get a refund from booking.com a few weeks after the holiday - meaning we paid £1400 for a moment there, until the refund came through.
We had an apartment with our own plunge pool which was lovely, however there was a rather rancid smell coming from the boiler throughout the stay which made it impossible to be in the apartment at times. Outside of the apartment, we also had a lot of ants on the patio. We spoke to the front desk about this and they sent someone to spray the ants, which was great… But then the dead ants were left behind and remained for two days until someone swept them away. On the third night, more ants appeared and this time were coming into the apartment. We went back to the front desk and were told “it’s a bottom floor - this happens”, with nobody being sent to deal with this, meaning we were stuck with ants.
On our last day, we were told checkout was 11am. We were on the patio and went to go back into the apartment at 10:10am to shower and grab our things, and our wristband stopped working, locking us out of the apartment in our swimwear - with all of our stuff inside. My partner went to the front desk to have this resolved whilst I waited at the apartment and he returned with his wristband ‘reactivated’ for this to still not work. He went back to the front desk, and during this time a lovely housekeeper came and let me back in! My partner came along with a lady from the front desk and once she saw I was in, thanks to the housekeeper, she just left and our wristbands were not reactivated at all, meaning we had to keep the door unlocked until check out to ensure we had all of our stuff. It just felt clunky and there was no apology or explanation.
The food was okay with an okay selection on rotation. The service in the restaurant could’ve been better, with our group ordering drinks and this getting ignored, taking over 30 minutes to come and when asking where the drinks are we were met with eye rolls and tuts. This wasn’t every time, but it happened enough for us to not want to go to the restaurant at meal times, causing us to eat out a few times despite having paid for all inclusive.
The service is a bit of a mixed bag. As mentioned above there were issues in the restaurant and at the front desk. We weren’t made to feel welcome and felt like we were a nuisance rather than a guest more than once.
There’s lots of parts of the resort that aren’t included in ‘all inclusive’, including drinks at a bar that is on site of the apartment where there would sometimes be the evening entertainment. In fact, during our stay - one of the shows were meant to take place in the bar of the main building but the act was set up at the bar that didn’t include all inclusive ‘accidentally’. Though this was eventually rectified, it’s just something else to add to the ongoing pain points of our stay.
Though we were able to switch off and relax on this holiday; it’s not somewhere we would return to. Especially at the price we paid (twice, for a moment!).
Carry On
The hotel and the facilities are very nice. The rooms are comfortable, clean and offer everything you need such as a Safe, a terrace with table and chairs, a free water bottle and stuff to make tea.
The buffet offered a different theme at night and had a lot of variety in food. So even if you are vegetarian, vegan or gluten intolerant, you would find something. The food had a very good quality and never disappointed. The waiters were always attentive, friendly and ready to have a nice small talk. The mood of the staff and the tourists was always at its best, creating a very comfortable and good vibe.
Furthermore, for cloudy/rainy days, the hotel offers a spa area with Jacuzzi and massages.
The pool is located across the street and part of a Beach Bar which offers the big pool to hotel guests and to other people, which can book a sun bed and a smaller pool for hotel guests only. From there, you can also enter the platform which is next to the sea.
The gym is located in a partner hotel up the street and is equipped with the necessary stuff to workout properly (water is available for free in the gym).
Furthermore, it offers a mini golf area, paddle and tennis.
Each night, there was a different evening program such as musicians or game nights on the terrace next to the bar, so you never get bored.
Overall, we had a very comfortable stay with very friendly and helpful staff. We would definitely come again.
Greetings to Carmen (vielen Dank für deinen immer freundlichen Empfang :)), Mohammed, Alvaro, Anthony and the rest of your staff wich helped creating an unforgettable vacation for us :)
Sophie Wolfendale
A lovely relaxing hotel. The staff were friendly and helpful. The food was really good. Overall an amazing trip and we will be returning.
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