Michael Whitaker

Expensive for what it is. I’ve stayed in nicer hotels in the U.S. for less. It’s all inclusive and the photos make it look nice but it isn’t really isn’t as nice in person. The courtyard is nice, the check in area is impressive. But the room was not very clean, had a smell and was a little bit falling apart. Not part of the hotel, but the ride to the hotel is a bit scary. Police everywhere with semiautomatic weapons patrolling the roads, and it reminds you that you are in a dangerous place. The resort itself is quite safe though, and in all honesty it was fine… I just felt like I paid more than it was worth.

Dave Long

We would just like to say how impressed we were with the food. So delicious and well presented. Just wanted to point out the superior service we recieved from Ivan one of our servers. His way with customers is exemplary. I really hope his managers appreciate the gem that he is. This young man has a real future in food service! Do not overlook his talents! Our waiter Angel was very attentive and caring. These two men made for a perfect evening!

Steve Wells

Delicious food and great service. Sandro and Pedro were excellent hosts Alfredo at the grill was also an excellent host. We really enjoyed both our meals there. Special thanks to Ivan who also works there. He made the vacation special. He remembered us and was so very kind and hospitable.

Brandon Beimers

Come here if you like food poisoning! 3/4 people in our group were sick during the week. We each lost 2 days. Constant construction as well, loud every morning. Sewage smell outside our room, so you cant use the balcony. They are also pushy with their timeshares, stay away from any presentation about their "exclusive club," not worth it. Steak Grill restaurant was good. Also worth noting, it's not a 24 hour all inclusive. You have to go to the disco at the resort next door for a drink past 11pm, they stop at 1am. Then reopen for alcohol 11am the next day. Snack buffet closes at 2am. There are better resorts for sure, save your money.

Jose Gomez

During our stay at the resort, everything was pleasant and very well organized by the butlers and their assistants. They were always aware and willing to help and coordinate our activities so that they were always as we wanted. The restaurants we visited were full of good dishes and lots of attention. We are very grateful to the organizers and waiters who made our Romantic Dinner and Birthday night possible. Kudos to Cristopher, Ivan, Valeria, Rogelio, and the guys at B Loved (especially our waiter Antonio). We hope to see you all on a future visit.

Prashant Jolepalem

This is a very mid tier resort that is a 4 star hotel at best. There were many disappointing interactions with hotel staff throughout my stay and I have a laundry list of things I was not happy about. I’ll provide just a few highlights: It took forever to check into my room, no joke like 50-60 min standing at the front desk with a little kid after a 9 hour travel day. Just wanting to get to my room and relax before dinner, I was then forced to listen to a membership sales pitch. I politely declined about 6 times but he gave the hard sell and he kept asking me if I was sure that I didn’t want to find out more, after which I was less polite. The room we checked into was pretty dirty. Dust mites in the corners , wet floors , stains on the bedsheets. I asked for a roll away cot for my son and it had very clearly visible dust all over the frame and dirty looking sheets. I would never let my child sleep on something like that. The second bed they brought was also dusty, and when I checked under the mattress cover I found a creep looking live insect , I think a centipede. Obviously I wasn’t going to trust another roll away bed from them. I complained about the above to the manager and they offered another similar room and two spa services as compensation. The room was not available until 4pm the next day and the process to get our luggage shifted and get a new key was very convoluted so that was a big inconvenience. The manager said she would book the spa services for us , but did not. By the time I found out she didn’t follow through the spa was completely booked. She offered $100 off my stay which was a an absolute joke so I didn’t bother to respond. We did get a late check out for a $50 fee , but the least they could have done was given us that as a courtesy. Many of the staff were not exactly courteous and even openly showed annoyance with many of my extended family staying here. I would never return to moon palace grand or stay at another palace resort

Ameera M.

I just returned from a five-night stay at The Grand, and it was quite the experience! The resort has incredible restaurants, with the steakhouse being my absolute favorite. I went with a group of friends to celebrate a 40th birthday, and we had an amazing time. That said, staying for so many days felt a bit long—it’s definitely ideal if you love lounging by the pool or relaxing on the beach. The drinks were decent, though some of the soda was a bit off, but the staff and service were top-notch. Overall, I’d definitely return to this resort for another getaway!

Linda Salame

My experience at the Grand was absolutely wonderful, the staff is amazing. Antonio made the pool workouts extra fun, so we kept going back. I had a manicure done at the spa with Guadeloupe and she was absolutely charming and her work was excellent. Also had a pedicure done with Carolina and she was so gentle and her work was flawless. Highly recommend this resort and all their treatments, very clean and professional.

Paul Beyer III

Great trip! Excellent service! Great food! We always felt really well taken care of and safe. Thank you for allowing us to visit. Keep up the great work. We were there during Hurricane Helene and had to rearrange a few things but they got things handled in a timely manner and kept all of us safe. Highly recommend!

Lia

This place is horrendous. I traveled all the way from Florida because my brother, a member, kept raving about how amazing it was. I spent over $3,000 on hotel and airfare, expecting a great experience. Upon arrival, the receptionist offered us an upgrade for over $200, promising a private dinner, early/late check-in and check-out, t-shirts, strawberries, and a drink. However, when we got to the room at 2 PM, it reeked like a cheap $50 motel. To make matters worse, my brother and parents had rooms the same size as ours for less money. The so-called "upgrade" for $200 was simply not worth it. The “private dinner” is in a restaurant full of other people, something they conveniently failed to mention when pushing the upgrade. I tried to get a refund and cancel the upgrade, but the receptionist and Rebeca from public relations were more interested in defending their decision than helping us. The worst part? The room's air conditioning wasn’t working, and the floors were so slippery that my son almost fell several times. This place cares more about squeezing an extra $200 out of you than earning a loyal customer. SAVE YOUR MONEY AND TIME—this place SUCKS!