Mark
Very nice hotel, with good faciltiies, activities and charming rooms. Food is of a consistent high-quality. Our young child had a great time, and staff are happy with children playing around. Pools are perfect for kids, nice and clean.
Re location, the road to the hotel is awful. It needs to be repaired in many places. Beach the hotel sits on has a nice view of PL, but that does also mean you can smell the shipping poultion and see all the boats coming in. Beach has lots of crabs and fish to see, but not the best water to swim in.
The room is a good size with nice outdoor seating area. Bathroom a bit dated, but nice and large with huge bath.
All in all, we had a great time and would go back.
Thani al Mahrouki
My rating is based on meeting facilities within the resort for one day. I did not stay overnight.
The meeting arrangements were excellent with big screens, headphones, and all necessary requirement. Sound of speakers was cleat and comfortable.
Refreshments, snacks for short breaks were well provided.
The Buffet for lunch time was good with a variety of dishes.
Toilets were regularly cleaned.
Overall I was well satisfied
Ratish Mungur
Stayed in Intercontinental in North of Mauritius for a night. Really recommend the hotel. Beautiful, peaceful and very tasty food. The staff have been very friendly and welcoming. Definitely will stay here next time on my holiday.
Kevin Allen
I always start a review with 5 stars, I will try and explain best I can how I got to 2
Firstly I wouldnt let my review put you off Mauritius, the island is lovely and equally the people. This particular hotel however, we just did not have a good experience
1 star was lost with mistakes made by the hotel or the staff, we were just fed up of the incorrect order coming to our tables. If we asked for coffee, we would get tea, if we asked for apple, we would get orange. I have never experienced so many incorrect orders. With that said, the same few were getting it right, but the majority are lacking in many areas. We witnessed the same amongst other guests too. The service was supposed to extend to the beach (which was literally feet from the bar) but it just didnt. Quite often you would find 4 or 5 staff having a chat instead of offering their guests a drink, and if you did go to the bar, you would often find staff looking so upset and miserable. All of this does make me sound lazy, but we have paid for a 5 star hotel, which should come with 5 star service.
Another star was lost for cleanliness. We requested on numerous occasions that our UPGRADED room was cleaned, it was riddled with Ants but the maid did the basics but it really needed a fumigate to kill them all off in the hard to reach areas. We did not see the 2 pools cleaned once, on several occasions we witnessed guests doing it themselves. Overall hygiene, I would probably give a 4/10 if you look in the not so common areas
The last star is lost for management. We didnt complain, but we spoken about issues to 2 of the managers. Kevin is one of them who seemingly was on side, however he has ignored 2 of my emails now which isnt good, and the other clearly did not want to have the conversation. We were offered a refund on the room upgrade, but we never received this
The location is a bit awkward if you like to explore like we do. The hotel wanted to charge us £60 (GBP) for a taxi in to port louis but we managed to call a local firm and got the same journey as a return (there and back) for £20 (GBP). There are taxis outside which they wont advertise obviously.
I think wheelchair access will be a massive issue to those that need it so just a heads up with that.
A lot will love this hotel, we are fortunate to have travelled quite a lot of the world, so I will end on saying that there are far better for far cheaper.
M Océane
We had a wonderful stay at the intercontinental. The staff was really nice and helpful. The food was amazing as well and so were the entertainment propositions. We highly recommend this place.