Ikram Shah

We are currently staying here for 5 nights (3 nights still remaining). The experience so far has been very disappointing despite booking Club Beachfront Junior Suite, claimed to be one of the finest. - While getting ready in the room, maintenance staff came in to change the blinds even though we didn’t request it. They said it would take 5 minutes but took around 15, which delayed our plans. - Restaurant staff don’t seem to have much idea about the food being served. They are unable to explain dishes properly or help with ordering. - Buffet options are very limited and food is not refilled on time. Even after asking, refills took around 20 minutes, by which time we were done eating. Half/full board doesn’t feel worth it. - Room service menu is extremely limited (only a few main course items). For a 5-day stay, it feels repetitive and not worth ordering. - At the plantation club area, there were way too many houseflies. It was uncomfortable to even sit and eat. - Service is very slow. It takes 15–20 minutes for someone to even come and set the table, and another long wait to take the order, even when the restaurant is not crowded. Feels understaffed. - Requested shower gel, toiletries, and bathrobes. Only bathrobes were delivered. Had to keep following up for basic things. - Room service plates from food ordered day before yesterday were kept outside the room and have still not been cleared even after 2 days. At least 5–6 staff members came during this time (water delivery, food delivery, housekeeping), yet no one removed it. The smell is really bad and this shows poor coordination and hygiene standards. Overall, not a good experience so far. We still have 3 more days left. No action despite sharing feedback in couple of instances. Hoping someone from the management notices this and improves the service.

Himadri Manna

This property is not suitable for premium travellers or special-occasion stays, despite how it is marketed. We booked a Club Beachfront Junior Suite, expecting a high level of comfort and service consistent with the pricing and branding. Instead, for most of our stay, the air conditioning and ceiling fan in the suite were non-functional. In a tropical destination, this is a fundamental failure — not a minor inconvenience. Despite repeatedly raising the issue with the front desk, the problem was never properly resolved and no alternative suite or room was offered. Being asked to adjust to temporary fixes in a Junior Suite reflects extremely poor service recovery for a property claiming to be premium. What stood out most was the lack of urgency and accountability. Premium hospitality is defined by how quickly and decisively problems are handled. Here, concerns were acknowledged but not acted upon in any meaningful way. Management eventually accepted that the experience fell short and offered limited compensation, but the response felt procedural rather than genuinely guest-focused. At this price point, one expects proactive ownership of issues — not minimum gestures. The location may be scenic, but a view cannot compensate for compromised comfort and weak service standards. Premium travellers, honeymooners, or anyone booking for an important occasion should approach this property with caution.

Atanu Niyogi

An excellent beach resort in Mauritius. Stayed for 5 nights. View of the ocean from room was stunning. My favourite part was snorkelling in the ocean right at the resort, full of corals and beautiful fishes. Property is maintained very well. All the staffs were very helpful. They have 2 pools, both temperature controlled. I loved their Le Blue restaurants, drinks were awesome. Edgewater restaurant is Ok but felt overpriced and food tastes are nothing great. I have deducted 1 star from the review only because of one incident - on 24th Dec gala dinner, while arranging our table, the waiter was picking cutleries from another used table and giving us saying these are not used and while doing so offered a cloth napkin to my wife which was actually used! Really!!!

Karen Meredith

I had a lovely time at the Outrigger & Mauritius. I stayed for 16 days for my 60th birthday celebrations. I was greeted by such lovely reception staff & mangement on arrival, i was shown to my room by the lovely Isha, (so lovely & helpfull) Rob (management) was so lovely & helpful. Because being Gluten free & not really a meat eater i struggled to find food in the buffet restaurant but they have amazing top chefs that went out of there way even on busy days to make me gluten free meals that i wanted. Some of my meals was absolutly gorgeous. My evening meal at the plantation on my birthday was out of this world cooked specially by the top chef, i even had GF cake. I just wish i could remember his name. He cooked me a few absolutly gorgeous meals while on holiday. Other members of staff that made our holiday special goes to management of le Bleu bar Kavi, an absolute credit, so kind & caring & nothing too much trouble, he us so good with his staff, i shall miss Kavi & Geraldine, Sunny, chatteau, and also the amazing Runga (always looked after me & making sure i was getting lovely GF food in the restaurants. I wish i got to say goodbye & thank you for all his help) also chutto & Annay in the buffet restaurant who had the loveliest smile. And not forgetting the lovely Chand in the bar. The pool is lovely and well maintained. I loved the little restaurant overlooking the sea day & night especially the lovely mango dessert.

Gagan Bansal

I'm currently staying at the Outrigger Mauritius Beach Resort. To be clear, this is a beautiful property in a stunning part of Mauritius—the beach and surroundings are genuinely impressive. And while the location has its appeal, several aspects of our experience have fallen short of expectations for a 5-star property. Below, I'll outline the issues we've encountered based on our visits to the bar and buffet, as well as interactions with reception and staff. Bar Experience: The bar service has been notably slow and inefficient. Staff appeared inexperienced, requiring us to request basic items like water and cutlery multiple times before they were provided. Regarding the food, we ordered a pizza, which arrived as what seemed like a thin tortilla base topped with minimal tomato sauce and cheese—far from the quality one would anticipate at this level of resort. Yuck! Buffet Experience: The Indian-themed buffet offered a reasonable selection, including about four curries that were palatable, though they lacked the depth of authentic Indian cuisine. The dessert options were a highlight, with a varied assortment available. However, service was inconsistent; we often had to actively seek out waitstaff for essentials like cutlery or refills of water, and no one proactively checked on our table to see if we needed anything. Additionally, we were unexpectedly charged for bottled water during the meal. A further frustration arose when my niece didn't eat much—staff informed us that while takeaway boxes were available, policy prohibited providing them for uneaten food, even for children. This seemed like an overly rigid rule that could be handled more flexibly. Communication: Attempts to inquire about the dinner menu via phone were frustrating. I was put on hold for many minutes, which felt ridiculous for a simple request. When I called reception again, I was transferred again, and no one ever picked up. On a positive note, the chef in person was good, listened to our feedback, and was very polite. This points to a very chaotic and inexperienced team of staff overall, with trainee staff likely contributing to these mishaps. Beach & Pool: While the beach is visually stunning, the water conditions felt unsafe for swimming—the current was consistently strong rather than calm, so we ended up spending most of our time at the outdoor pool instead. The pool itself is nice, though it could be a bit cleaner. Overall, these service, communication, and policy shortcomings have detracted from what could have been a more enjoyable stay. I hope management addresses them for future guests. Management could benefit from adopting a more relaxed and accommodating approach, as some interactions felt unnecessarily petty and unwelcoming given the circumstances. Verdict so far: Recommend against spending vacation time/$$$ at Outrigger