Guste Nenartaviciute
This place was so welcoming and I have no complaints. The rooms are perfect and they make sure to keep everything tidy for you. They had also helped my grandma to decorate and surprise my mum for my birthday. The location is quite good too as you are close to a beautiful beach with some good restaurants and they have amazing seafood. I would recommend this place for those that need a good relaxing break.
Karina Dshkhunyan
My family and I chose Acrotel Lily Ann Village after we read lots of positive reviews on Google.
BUT unfortunately it is not all that perfect:(
-The location is not bad, 10 min walk to the seaside and all the restaurants. The restaurants by the way are very nice.
-Our accommodation: We specifically paid for a Superior room which was more expensive than Double room, and I talked to the hotel staff before our arrival ( corresponding through Booking.com) asking for a Pool view, as I knew from other guests that the road view rooms are very noisy . They assured me that all their superior rooms are fronting the Pool. But when we checked in to the room it was small and facing the road.
After discussing this issue with the Front desk manager, she asked me to send them an email with a screenshot of our discussion about this on Booking.com and said that the manager will reply soon. So someone from the hotel staff made a mistake, from their point of view:) The most disappointing thing was that the staff told us they will try to talk to the manager about our room location, and I waited all day, and finally next day they said they can not do anything. My opinion they didn’t even try.
It was very loud during the night, all the motorcycles and cars making noise at 3 AM. Some hotel staff were parking their motorcycles just in front of our room and it was not very nice, the noise was very load and it was during the night!!! I read about this problem before we arrived and this is why we asked to have a room facing the pool side not road side! But they didn’t do anything about it. So I felt very bad, they assure you in one thing and upon the arrival they cannot do anything. And this is after I discussed this with them!
-Another thing that we didn’t like, we paid for our dog to stay with us, 30 euros per day!!! and as the hotel says our dog will receive a luxury compliments : “The cost for dog accommodation is €30 per day, which includes a range of amenities and services such as:
Complimentary treats and water
Comfortable bed
Toys for entertainment
Food and water bowls
Litter bags
Access to the dog pharmacy at the reception
A special Acrotel gift (a stylish scarf)” etc.
All we got was a water/food bowls and some food which we didn’t give our dog as we brought our own dog food.
All I can say, the staff is trying to be nice. They called us before we arrived asking for time of our arrival, BUT when we arrived we were asked to pay straight away for our accommodation which was strange but ok, and we also paid some taxes, 25 euros. Which we didn’t know about , it was not written on Booking.com. So extra payment we didn’t expected:(
Also, their housekeeping ladies, who are very nice by the way, cleaned everything with a floor mop, NOT a single vacuum cleaner in the hotel and it is 21 century people! So we stayed in the room full of dust and dog hair all 5 days. Our question was, how come the hotel doesn’t provide a vacuum cleaner for their staff to clean the rooms properly?
Hotel management please think about it!
- The breakfast was ok, but every day the same food. Not great.
Our overall opinion, not the worst hotel we stayed in, it has a potential but the reviews are not 100% true nor on Google nor Booking.com.
So, dear hotel management, I expected much more from your property, but I guess it is only 3 star hotel, which tries its best.
So, thank you very much, please try your best, your property is not bad, you can do better, and please sort out your room occupancy while you confirm your room availability , you promise guests one thing and then you have no spare rooms, so someone who paid honestly for a bigger room has to stay in a much smaller room and you don’t keep your promises.
And all we were left out with was a small double room with no properly cleaning!!!and it is not the housekeeping issue!!!and motorcycles making noises every night.
Thank you for your time!
Natalie Ulb
Great hotel! It should get 4 stars for service, room,
pool area. Wonderful staff, beautiful architecture of hotel and pool area. Highly recommended and we will gladly come again next year!
Ивелина Иванова
We are very glad we chose Acrotel Lily Ann Village for our stay in Nikiti. A clean and calm hotel, suitable for children, the breakfast buffet is varied, there is a choice for every taste. Dinner buffet and lunch baskets are available, I highly recommend taking advantage. The staff is infinitely responsive and smiling. The hotel has parking and a lovely pool for lazy afternoons, only the bar prices are a bit high. Very good location within walking distance of the beach. Thank you, you contributed to our vacation being calm and wonderful 🌟🌟🌟🌟🌟
Büşra Aplak
We stayed at this hotel for our summer vacation. It has really good location, we arrived all the beautiful restaurants by walking. The staff was kind and the room we stayed was clean.
My Booking
