Elitsa Akseva
The hotel is OK, but the cleaning service - not at all. First, waiting to be accommodated for more than 1 hour (after 4 pm), then - bedsheets are not being changed even once during a week stay, the cleaning ladies knock on the door during rest time (i.e. 3 pm), not enough soap in the bathroom. There should've been a child's cot supplied in the room before arrival, but I had to ask for it and received it one day later. Food at the restaurant is OK, although for breakfast there could be a larger variety of juices/types of drinks; They could organize a better children's play area with more facilities.
To get to the beach front, you have to go along a dusty road loaded with traffic. To avoid it, better to use side streets.
Zoi Gialoglidou
I recently stayed at Acrotel LilyAnn Village and had an absolutely wonderful experience. From the moment we arrived, the staff made us feel incredibly welcome with their warm hospitality and friendly service. Everyone went above and beyond to ensure our stay was comfortable and enjoyable.
The room was spotlessly clean, spacious, and well-equipped with everything we needed. The bed was very comfortable, and the balcony offered a lovely view of the pool and garden area. The housekeeping staff did a fantastic job every day.
The location is ideal – just a short walk from a beautiful beach with crystal-clear water and also very close to local shops and tavernas. The pool area was clean and relaxing, with plenty of sunbeds and shade, perfect for unwinding.
One of the highlights was the breakfast – a delicious and varied buffet with fresh local products, fruits, pastries, and more. It really set a positive tone for each day.
Overall, Acrotel LilyAnn Village exceeded our expectations in every way. Whether you're looking for a relaxing holiday or a base to explore the beautiful Sithonia area, this hotel is an excellent choice. We will definitely return!
Marija Ivanovic
Hotel is very nice, stuff super friendly. Everything is clean, they clean the rooms every day and change towels, also can change bedsheets if you want. Breakfast was decent, there is a varioty of the food, salads, eggs, ham, cheeses, croasants, greek breakfast. Pool is shallow (1.4m) , but really nice. Sunbeds and umbrellas are free at the hotel. Beach is near, 5 min walk down do road. Parking is free. We recomend it, it’ worth it! :)
Elena Koroveshi
I had a wonderful stay at this hotel. Everything was perfect – the staff was friendly and professional, the rooms were clean and comfortable, and the service exceeded my expectations. I highly recommend it and would definitely return."
Karina Dshkhunyan
My family and I chose Acrotel Lily Ann Village after we read lots of positive reviews on Google.
BUT unfortunately it is not all that perfect:(
-The location is not bad, 10 min walk to the seaside and all the restaurants. The restaurants by the way are very nice.
-Our accommodation: We specifically paid for a Superior room which was more expensive than Double room, and I talked to the hotel staff before our arrival ( corresponding through Booking.com) asking for a Pool view, as I knew from other guests that the road view rooms are very noisy . They assured me that all their superior rooms are fronting the Pool. But when we checked in to the room it was small and facing the road.
After discussing this issue with the Front desk manager, she asked me to send them an email with a screenshot of our discussion about this on Booking.com and said that the manager will reply soon. So someone from the hotel staff made a mistake, from their point of view:) The most disappointing thing was that the staff told us they will try to talk to the manager about our room location, and I waited all day, and finally next day they said they can not do anything. My opinion they didn’t even try.
It was very loud during the night, all the motorcycles and cars making noise at 3 AM. Some hotel staff were parking their motorcycles just in front of our room and it was not very nice, the noise was very load and it was during the night!!! I read about this problem before we arrived and this is why we asked to have a room facing the pool side not road side! But they didn’t do anything about it. So I felt very bad, they assure you in one thing and upon the arrival they cannot do anything. And this is after I discussed this with them!
-Another thing that we didn’t like, we paid for our dog to stay with us, 30 euros per day!!! and as the hotel says our dog will receive a luxury compliments : “The cost for dog accommodation is €30 per day, which includes a range of amenities and services such as:
Complimentary treats and water
Comfortable bed
Toys for entertainment
Food and water bowls
Litter bags
Access to the dog pharmacy at the reception
A special Acrotel gift (a stylish scarf)” etc.
All we got was a water/food bowls and some food which we didn’t give our dog as we brought our own dog food.
All I can say, the staff is trying to be nice. They called us before we arrived asking for time of our arrival, BUT when we arrived we were asked to pay straight away for our accommodation which was strange but ok, and we also paid some taxes, 25 euros. Which we didn’t know about , it was not written on Booking.com. So extra payment we didn’t expected:(
Also, their housekeeping ladies, who are very nice by the way, cleaned everything with a floor mop, NOT a single vacuum cleaner in the hotel and it is 21 century people! So we stayed in the room full of dust and dog hair all 5 days. Our question was, how come the hotel doesn’t provide a vacuum cleaner for their staff to clean the rooms properly?
Hotel management please think about it!
- The breakfast was ok, but every day the same food. Not great.
Our overall opinion, not the worst hotel we stayed in, it has a potential but the reviews are not 100% true nor on Google nor Booking.com.
So, dear hotel management, I expected much more from your property, but I guess it is only 3 star hotel, which tries its best.
So, thank you very much, please try your best, your property is not bad, you can do better, and please sort out your room occupancy while you confirm your room availability , you promise guests one thing and then you have no spare rooms, so someone who paid honestly for a bigger room has to stay in a much smaller room and you don’t keep your promises.
And all we were left out with was a small double room with no properly cleaning!!!and it is not the housekeeping issue!!!and motorcycles making noises every night.
Thank you for your time!