Carl Zaas

I have revised and given it a bump. They offer limited food options. Everyone eats at the buffet because that's all you get most of the time. You can't even get a seat because it's constantly packed unless you are there at the open. The food is fine at the buffet, but poor at the one restaurant available for lunch/snack food. The hotel is old and in dire need of a remodel. The service is terrible and constantly need to call for towels and then they either don't deliver them or takes hours to come. One plus is the beach. It's large and beautiful. The 2 restaurants that I've visited so far have been delicious. The seafood and Japanese have been great experiences. It's a shame they only let you book 3 of the 6 restaurants. That needs to change.

Melanie C

Let me start by saying please don’t listen to the negative reviews. We had a fabulous time from start to finish, our 10 day stay on our family vacation was great. The staff were such hard working and kind helpful people. Hats off to all staff at this resort from the bell boys, to the maids servers etc all fantastic. A special thanks to our housekeeper Juana Guzman for always keeping our room tidy and filling our fridge. The food was good, especially the French and seafood restaurant. Best drinks are found at Lobby bar 2.

Ecaterina Zamfir

This one is for travelers that have been to others All Inclusive resorts and have experienced true Costumers service, cleanliness and overall decent communication from staff.. you WILL NOT get that here! Spend your money somewhere else. I have not read the reviews prior to coming to this place, and lesson learned. The rooms are not clean, run down, they won’t even change the towels. The staff barely acknowledges you, at best! At least twice a got an eye roll from staff. The food is at best a 5/10 . The people working can make or break your experience! The staff working should be trained more! Also, The communication between front desk, costumer service and client is the worst!

Ewa Koziol

You get what you pay for. We paid for the premium level room. We recieved Superior room with superior amenities. No welcome gifts or extra amenities, could not use premium lounge to check out of room, no one was there for 2 hrs. Two of the activities such as climbing wall were closed for all 4 days of our stay. Not worth the premium at all. The positive note was the staff and gentlemen who welcome you as you arrive at the resort. They were honestly the best. Met an awesome gentlemen who sells cigars by one of the main lobby bars. Besides meeting great people, the resort itself needs an update in every detail.

Matt L

First off, you get what you paid for. We stayed at this place a few years ago and had the best time. We talked this place up with our family and friends. There were 18 of us. From the get go nothing went right. Rooms were not ready when they gave us room keys. 4 out of 5 rooms had no air condition. 2 rooms still had poop in the toilets. Roaches were in the rooms. One family that came with us went thru 3 rooms before they found an ok one and still had issues with AC. Food was mediocre. Buffet had the same stuff.Our waitress was the best. Bartenders put us on the back burner when trying to order a drink. They would pay more attention to the people that spoke Spanish than us Americans that only spoke English. The pool area and the beach were nice. The girl at the towel booth was very very rude. This was a disappointing place to stay. I think the reviews on here are a joke. The people giving 5 stars are fake or people that work at the resort. We will not be back to this place. Don’t need a response because it will only be A.I. generated and not from a true person.

Kiki Shadzik

My father my sister and I loved this resort. Lovely staff. And very nice rooms. The pools are beautiful. The Micheal Jackson performance was out standing!! Lots of fun stuff to do while there . Make sure to make reservations at the restaurants as they are bomb af! I loved the lobby, very modern and cozy. I loved this place.

LaToya Reid

Nice resort! Service is not 5 stars. Most of the women are very miserable and not friendly with the exception of one who was very helpful in the front lobby reception area. Huge language barrier which has made communication difficult. No one speaks English well and also they don’t understand it. Tables at both buffets were often dirty and no one is actively cleaning as people leave. Even once cleaned it was never cleaned properly I would have to ask for my chair to be wiped down from food. Food hasn’t been great. Mexican restaurant was not good but the Italian restaurant was decent. I had higher expectations from the reviews. Beach is covered with algae so we didn’t even bother go in the water. Entertainment has been very good and very lively resort. I told them it was my boyfriend’s birthday and they said there would be a surprise in the room but we got nothing. Riu was a much better stay and if I come back to DR I would go back there.

Jennifer Cales

Went with a family of 13 and although the entertainment was great the rest of the place was not. Almost all families had issues with rooms. AC continuously going out, things breaking like glass and no one coming to clean it after asking 2x (did it ourselves and got cut)and a refrigerator being out for 3 days. We had to basically get an attitude for them to send someone out. They cater to locals especially if you live in DR. Food is very limited but decent. The bartenders are herendous. They are annoyed that you are asking for a drink. We will not recommend this place and will not be returning to DR again. Oh let's not forgot the pool and the black mold getting on our bathing suits too. Our family was together so that's what matters most. We made the best of it. I hope the other chains they have aren't like this because this stay/place made us turn down the vacation club.

Jacob Zed

Absolutely amazing stay! The staff were incredibly friendly and helpful — they really made us feel welcome. The food was absolutely delicious, with lots of variety and fresh options every day. The whole place is beautiful, clean, and has a great atmosphere. We had such a great time and would definitely love to come back!

Nat Verardi

We chose Occidental based on a friend's recommendation who had previously enjoyed another one of their resorts. Occidental Punta Cana stood out to us as the best value for money. Initially, I didn't have high expectations, but I was pleasantly surprised! Food: There was a great variety of food, especially at the poolside Snack Bar. They served the best burger I've ever had! And the Tacos... AMAZING! Room: Our room was nice and spacious with good amenities. However, the cleanliness of the faucet and countertop was a bit disappointing; they looked like they hadn't been cleaned in months, as did the shower. What I found particularly odd was the muddy smell from the water coming out of the taps and shower. This could be a cleaning issue, or perhaps it's just the quality of the local water. Water: Always drink from bottled water. Beach: The beach was lovely and not too crowded, feeling very safe. Staff: The staff was absolutely amazing and always helpful. They were consistently happy and treated everyone wonderfully. (In the photo, our FAVORITE staff) Overall: 9.9/10 By the way, we're already planning to go back next year and will definitely choose the same hotel!

Classic Studio

Amazing hotel! Kids club is super professional and amazing kind! Kids always happy playing!!! Staff very nice! Always in good spirits! Beach is super clean but you need where a swim shoe before you go to the water! It’s big stones and they are sometimes sharp! So many restaurants and you don’t need to book, walk in!!!!!love that! Definitely recommend!

Blanca Llanes

We stayed at this hotel in the beginning in June. The hotel is very nice and clean and the employees are very nice and polite, always with a smile, attentive and helpful. Our butler, Jose, was outstanding, he was the best we ever had. Helped us set up our reservations at the restaurants and anything we wanted. The restaurants were really good, food was tasty and well prepared. We paid for the Sun Club and it was worth it because they have a restaurant, Tierra, for Sun Club members that was delicious. Cons: If you are an older person that has problems walking or going up the stairs, this hotel is not for you. No elevators and if you get a room on the higher floors, you will need to walk up. Also, the hotel is really big and you will need to walk long distances. The beach has rock, big rocks at the entrance. You will need water shoes and be very careful when you enter. Once you get a bit into the ocean, you will be okay, there are patches of sand. Going in and out of the ocean is a bit challenging. The hotel needs to work on the bar area by the pool, specially the Sun Club area, sometimes they didn't have certain things for the drinks. Overall, for the price, it is a good hotel and the employees were amazing!

Seano Gradaigh

This place is absolutely lovely, the staff are so friendly and nice, the service is impeccable, (although a bit slow at times) it’s very clean and there is so much to do. What lets it down is the low quality and substandard food, and the cheap nasty drinks. I thought while reading the reviews my, that maybe people just want to moan, and the resort did respond to most all of them saying that they will address the situation, they did not. I’m not a food expert, or a drinks connoisseur, but I do have tastebuds, very low quality, dry meat dishes, bland veggie dishes, stale bread, very little flavour in anything, but visually stunning! Honestly Sunscape, you need to do better, listen to your guests.

Auie Jose-Jansson

We were there for a reunion with my sister and brother in law. Spent 14 days. The weather was great. There are activities by the pool or the beach, at the square or the theater everyday. Lots of dancing, games and parties. The pool was great, the beach had rocks but just wear water shoes and it works. The food, it would be impossible for anyone not to find something they like. The service! They’re friendly and polite. Had the best masseuse named Orbida. Enjoyed it so much that I went for another massage before going home. Also had a great “maid” named Carmen Santana. Cleaned our room every day and refilled our refrigerator. We lived in block 4, which is close to everything. We just loved it.

Ruth Luciano

I can't wait to come back this year! I met my husband at this hotel when it was called Canoa — we had our first date here and got married at the same hotel in 2023. My sister and her family also come to this hotel every year. This summer, we're returning with the whole family, so it's become a very special place for all of us. This place has truly been a witness to our adventures.