Antony de la Cruz Cisnero
I would avoid staying at this place at all cost. Just checked out. My room didn’t have water from time to time. My wife got an infection because of the water in the room. Room was way too humid even the floor was wet.
Food did not look good at the buffet. I had to eat fried chicken because that was the only decent food we found.
Theater staff lied to me telling a portion of the theatre was ocuppied. When the event was going i counted more than 25 empty chairs. (I was going for that event only)
Staff at the check out point was rude.
francisco Da Silva
Amazing, for the price rate, it's worth it.
Seaweed in the first day in the sea, gave us a scary frustating feeling, but it got better as it became cleared day after.
The hotels clean the bech. Lasts days was incredible with cristal clear sea water.
Good variaty of daily activities with amazing vibes monitors.
Small advice, bargain for everything, most street vendors charge exorbitant prices.
We had a great experience with the prices offered at the hotel, even with advice to the contrary.
Tax, overpriced. I found a better price on Booking.com (from $40 to $15).
Laura Valdes
I honestly don’t even know where to begin with this “hotel.” The check-in process is a disaster, even the so-called premium check-in takes hours, and our room wasn’t ready until well after 4 p.m. When I finally lost my patience, the front desk agent sarcastically says, “Since you’re desperate,” and hands me the most disgusting room I’ve ever seen.
The bedroom light doesn’t work. The shower is filthy, covered in mold, with no hot water, barely any pressure, and no towels all day. After complaining three times, they finally bring some towels. The AC barely cools the room, and the pool area is just as bad, with tiles full of mold, the towel center always out of towels, and when they do have them, they’re clearly reused. The pool bar offers cheap, watered-down drinks, and the pool itself is overrun by locals, not hotel guests.
The staff has absolutely no sense of customer service. They treat you how I imagine they treat their locals, with zero respect, no boundaries, and often rude or downright invasive.
The restaurants are no better. Menus are extremely limited, and the floors are slick with water and grease, making it unsafe. At breakfast, we try the buffet, and everything is disgusting. A bird is literally pecking at the food and doing what birds do. When I alert the staff, their response is, “Yeah, we know. He’s another staff member.” No shame, no corrective action. This morning, we had a tour scheduled for 7 a.m., but half of the buffet was closed until that exact time, making the already limited options even worse for guests with early tours.
This is hands down the most stressful and disappointing vacation I’ve ever had. Between the filthy conditions, awful food, nonexistent service, and constant frustration, I have no idea how this place has 4.5 stars. Either the reviews are fake, or they’re written by locals trying to boost it.
Avoid this place at all costs.
Chanté Antonio
I don’t usually write bad reviews, but my stay at Occidental Caribe Punta Cana was honestly awful and upsetting.
From the moment we arrived, the hotel smelled strongly of mould and damp, especially in the hallways and our room. It was uncomfortable and unpleasant throughout our entire stay.
Things only got worse. I slipped on a wet puddle in the hotel where there was no warning sign, injuring my leg. I reported it right away and was told they’d review the CCTV and update me — but they never did. I declined medical assistance as my leg did not break however very bruised and sore! Despite several emails and visits to reception, I was completely ignored and dismissed.
The drink service was unhygienic — I was served a glass with lipstick stains, and when I complained, the replacement glass was cracked, which could have easily caused an injury.
Communication from staff was confusing, and one staff member even suggested taking us off the resort in his personal car for lunch, claiming it was part of our “gold wristband” benefits. When we checked with other staff, no one knew anything about it. It was clearly unsafe and not an official service.
To make everything worse, my partner and I were bitten by bed bugs, leaving us itchy and uncomfortable for days.
Between the mould smell, poor hygiene, unsafe conditions, and lack of care, this was one of the worst holidays we’ve ever had. I would strongly advise avoiding this resort until serious improvements are made.
M S
I had a really good stay here. The rooms were clean, staff members were extremely friendly, and the food was really good. There was alot of variety too. The beach was also wonderful and wasn’t crowded at all when I was there, so it was always easy finding a chair. They also put on events that were really fun like the pool parties on Saturdays. I’ll definitely be coming back.
My Booking
