Bob Gill

We just returned from a 7 day stay on December 14, 2025. We've stayed at this hotel at least 6 times since 1995 with several different hotel chains. Over time this architecturally beautiful hotel was slowly losing it's charm. That said the Barcelo hotel chain has taken over the Occidental and I saw a remarkable improvement since my last stay 3 years ago. Rooms are old but very clean and comfortable. All public restrooms are also very clean. The grounds are superbly maintained and are absolutely gorgeous. The hotel's beach is hands down the most beautiful beach of all the neighboring hotels. I'd like to thank Anna our friendly and attentive waitress at the main bar. Vanesa, our maid for keeping our room so clean. Carmelo, for a few good bottles of wine including his professional service. Manuela and Juan at the Mirador pool bar for friendly and fast service. And finally but not least Martires at the front desk check in. Martires is friendly and courteous. We appreciated the effort he made to give us a room with a view of the pool and beach.

Kiran Rathod

Great Resort. I've visited here 4 times. This will be brutally honest. Maybe the mngmt can take some of this into review. I'll try make this review short as possible. Amazing Beaches and pools - and unless one gets out to either by 8.30am the chairs will be reserved. And additionally people do not show up till midday or afternoon. I would suggest a plan implementation where this does not happen. Additionally I would add a lot more chairs around the Beach area and the pool area. The bars - especially the 2 main lobby bars. The bartenders, all women, have no interest in doing their job, they are slow as molasses in January, they are not motivated, they are not really friendly. They don't care that there is a lineup, like I said it's like they're just putting in their time. I've seen these bars in action previously, my previous visits here, with amazing bartenders. Those bartenders deserved their tips... Not this bunch. Most don't speak English either, I did speak to the manager asking him to ask the ladies to smile, not sure if he did cuz nothing changed. The Buffet, - this happened 2 times during our stay; so my wife and I went in, sourced our table, picked up our food and and finished our meal and not once did we get anyone ask if we wanted something to drink, water or otherwise. There were staff walking around cleaning and serving. People that deserve accolades at this resort and recognition are: Jose Rafael, - most amazing person, who made my stay very welcome. He's a 10 star 🌟 person. Question is would I come back here again?? I do not think so. Not unless some things change at magmt level. I would be checking with Jose Rafael and see if he's still at this Resort and then I might consider it. Shows and animation staff amazing, Lulu is the best.

Mariana ZN

Even though the resort is a bit old, it was very well maintained. The property is beautiful with two large pools and the beach front is always clean and sargassum free, I was very impressed by that. There are plenty of chairs by the pool and beach, no need to stress about that. Food was good. If I could point out something I wish was a little better, I'd have to say that the staff needs to have some customer service training. I loved my stay there.

Vickie Smith Burgon

We went for our anniversary trip and was very pleasantly surprised by how beautiful the resort is!! The rooms are a little dated but the resort in all was very well kept and clean! I can't speak much on the food as I was sick n survived on mainly fruit the whole time but there was plenty of options at the buffet as well as the specialty restaurants to choose from. The pools were big and beautiful with different heights for different enjoyments, the bars had great service n never had to wait more than a minute or two! We took the premium level 4103 two bathrooms a living area and the bedroom. There was a balcony off the bedroom and another off the living room directly facing the pool and ocean! n it was nice with our own lounge n check in area with free snacks n premium drinks. I'll definitely return!! Plenty for kids of all ages as well with many activities and a mini water play area too

Eric Stewart

I would rate this hotel a 1 star overall. I recommend going to a different resort nearby as this resort wasn’t a great experience. Here are some pros about the resort: 1. Not all staff but most could understand English 2. Obviously close to the beach and they have a net up in the water to help prevent sea creatures and seaweed from coming to shore Here are the cons about the resort: 1. The biggest disappointment of all was the fact their PLUMBING STOPPED WORKING and there was no compensation or apologies or anything about it. It is NOT okay for the resorts water to stop for the toilets, sinks, and showers. Urine and poop was getting backed up in all of the toilets in the resort. HOW DISGUSTING. That alone made this an AWFUL trip and will never return or recommend this resort. 2. Most of the staff weren’t necessarily rude but they all just seemed like they didn’t care. 3. All the food and restaurants were mid. Not great but better than fast food. 3. The restaurants are booked days in advance and it’s allowed to book for the full week so you will have to go on the waitlist or hope for a cancellation. 4. The room was very dated and needs serious upgrades. Please do yourself a favor and go to another resort nearby.

Berle Kedus

We spent in that hotel 10 days. Hotel was great, staff helped suitcases to the room and when checked out took them to lobby area. Hotel itself if nice, staff very friendly. We had no problems at all. Lots of sunbeds at swimming area and beach, beach was just near to swimming pool area. Food was okay, but we understand it as there are lots of tourists to feed. We preferred buffet. Also we tried other restaurants, they were nice too. Staff everywhere are just amazing. Room cleaned every day, new towels every day. Beach was clean and nice, had some rocks in the water, but not a big deal. Hotel had lots of trip out choices, so we went for 4 trips. I would definitely come back again ❤️

Milica Milivojevic

Of course, you will say this is not true and that almost no guests were sick. However, I spoke to many people around the hotel and did not meet a single person who did not have the same problem. When I went to reception to report this, the young man there was extremely rude. Instead of listening or showing concern, he became defensive and dismissive. This seems to be how the hotel deals with problems: deny everything and blame the guests. In our last few days, the situation became shocking. People were vomiting around the buffet during meal times. Only then did the hotel start giving out hand sanitiser before entering the restaurant. But the problem is not the guests. Something is seriously wrong with the water, the food, or the hygiene. Instead of properly investigating, the hotel keeps saying they are “not aware” of any issue. This was not our first trip to the Dominican Republic, and we have never experienced anything like this before. For anyone who has already booked this hotel, please be careful: • Do not drink the water they pour into your glass during meals • Do not use ice For us, pizza and French fries were the only food we felt safe eating. This was clearly not a virus. Babies who were fed mainly on their mothers’ milk, formula, or food brought by their parents stayed healthy. That says a lot. This experience was stressful and upsetting. What should have been a relaxing holiday turned into constant worry about getting sick. I would never return and strongly warn others to think carefully before booking this hotel.

Angie Hindy

My daughter had her destination wedding at Sunscape Dominicus La Romana and the entire experience was outstanding. Our rooms were good, everyone was super nice and the wedding team took care of us above and beyond what was expected! Yoamy needs an honorable mention because she made us feel right at home and helped us create our dream event! Would definitely recommend!!!

Daniel Olivier

The stay was overall good : very nice staff (especially Erik at the breeze bar, and Joan as restaurants supervisor), good and abundant food, comfortable beds, nice beach, good tennis equipment with free light until 7pm, etc. We also appreciated that most of the à la carte restaurants don't require reservation and that you don't need bracelet to stay in this hotel. Let me point out some little minus that could be improved: - the two small pools which are supposed to be hot tubs or whirlpools are neither of the two. - only one main pool, not suitable for swimming (not a big problem with the warm and calm sea just nearby). - only one shower near the beach, a bit too far from the sea and often congested. - the beach bar is too often congested, could be better with one or two more employees. - daytime animation program is not "sporty" enough : sometimes ping-pong, never tennis nor badminton. Mostly childish games. - sunbeds in the shadow not so easy to find after 7am, there are signs saying not to reserve them but it's not enforced. Maybe some staff you warn that they remove them at a certain moment in the morning when the sunbeds are obviously unused for a while? - last but not least : the beach should have a limited smoking zone in order to keep the non-smokers comfortable. We would go back again if we have time among other travel plans.

Ewelina Domagala

The hotel is large and has a lot to offer: a beautiful beach, pools, games, attractions for children, and restaurants from around the world. Everyone will find something for themselves. I really liked the hotel app on my phone, because I could make restaurant reservations at any time and check the attractions for a given day. A note to all spa lovers: you can't miss it. These are top-notch services. I had the full Rainforest package: hot stone massage, sauna, and jacuzzi. I'd like to thank Elba, who gave me the best massage ever.I will never forget that feeling.

SABRINA TOMAŽIČ

Unfortunately, we were quite disappointed with the hotel. It is by no means worthy of five stars; if I am very generous, I might give it four, but realistically it deserves only three stars. The hotel is clean, looks decent, and the staff are friendly, but that is where the positives end. Very few employees speak English, the food is average—often better in three-star hotels. Sun loungers by the pools are constantly occupied, as guests reserve them early in the morning by placing towels on them and only come to the pool after 3:00 PM. This behavior is not supervised, and the hotel staff allow it to continue. One day I even had to lie on the grass until a lounger became available. Housekeeping provided too few towels every day, and one day we did not receive any at all. It was difficult to communicate this, as the staff do not understand English. Despite leaving a daily tip of $5 or $10, we never once received additional small towels. Yesterday, the hotel was without water for half the day, which caused further inconvenience. You can imagine the condition of the shared restrooms. Overall, we were very disappointed with a hotel advertised as five-star. In other parts of the world, a five-star rating represents a completely different level of service than what is offered here.

Cole Miller

My first time in Punta Cana and at Occidental, and it was pretty nice. Kelvin Martinez “Professional” is a great person to have representing your company. Very polite, helpful and overall did so much for us and everyone else always with a smile on his face. The food is decent, could’ve been better but wasn’t horrible by all means. Pools were very nice and clean. The rooms were very clean and house keeping was great. The bartenders were very helpful and polite. Transportation from the airport to our hotels and to excursions was pretty good, and all the drivers were polite. The beach was pretty as you’d expect. Overall everything was pretty great.

Gabi Kiss

This place is incredible. Everyone is so welcoming and nice, the food is great, the beach is beautiful, and there's always something to do. The entertainment team is wonderful and make sure you are having a great time all day. Beach games, pool activities, night time entertainment (the Michael Jackson show was so cool). I hope to come back next year.

Divya P

Our first trip to the DR was a great experience overall, especially since we found such a good deal here. However, while we loved many aspects of our stay, there are several areas where the hotel could elevate the guest experience. ​What we loved: ​Dining: The food and service were excellent, particularly at the Italian restaurant. ​Staff: The hospitality was a highlight—everyone was incredibly warm and courteous. ​The Beach: Stunning views and very easy access to the sand and water. ​Areas for improvement: ​Wi-Fi: The connectivity is very poor. We had no signal at the buffet or the Kids Club. The resort needs signal amplifiers to ensure coverage in common areas. ​Buffet Labeling: As limited meat-eaters, it was difficult to distinguish between pork and chicken dishes. Clearer food labels are a must for guests with dietary preferences. ​Kids Club: The staff member (Odeline) was lovely and extremely loving. But the facility was disappointing. There was no AC (making it uncomfortably hot), and the play area was under construction for our entire 4-day stay. ​Entertainment Schedule: Most shows conflict with the 6:00 PM dinner rush.

David Korte

Attempting to coordinate airport transfer was a nightmare. Keep getting transferred to different departments and no one seem to know who I needed to talk to or what they are doing. The rooms need a refresh. Like other reviewers, I also got sick after eating in the buffet. The beach chairs definitely need to be replaced and are dirty/worn with some broken/not functioning properly. The beach bar is overwhelmed so be prepared for long lines. I ordered a strawberry Daiquiri after standing in line for 15 minutes and got a glass of warm mix and rum, with not even any ice. Ask guy behind the bar for a glass of ice and he just pointed to the bartender, like it was too difficult for him to help me out or speak a few words. Some staff were not very friendly toward us. Some were friendly/helpful. Worst of all of the issues, we made a simple request to check out 1 hour late and they said to walk down to the front desk as they can't do it over the phone. My girlfriend walked all the way down to the front desk only to be told they can't extend our check out. Almost like they playing games with us. Should have just told us on the phone versus wasting our time. Called and ask to speak with General Manager and was told he wasn't available. The assistant ask what the issue was and I explained the situation. He refused to allow a late check out and said it was an "internal policy" that we needed to request the late check out by no later than 745am. I asked him if customer service was important to him then he should accommodate our request. He said he didn't care it was the policy. Overall we still really enjoyed staying here and its a great location. Hope they can make corrections to improve the experience.