Kelley Ferreira

My only complaint is the food options. There needs to be a complete revamping. The restaurants were booked and busy but when you got there, there were only 3 main courses for warm food. Buffet was fine. It was packed 24/7. I also don’t like how they try to sell you everything and trick you into a 90 min meeting to sign on for their package. I wanna be at the beach, not talking to their team for an hour. Other than that, the service was GREAT. The employees loved my daughter and I will never forget that.

Salam Elborno

Food is amazing, specially the buffet. Super clean, healthy, tasty, fresh food, filling with many options and selections of fresh fish fruits and cuisines. Even the beef tripe was clean. Service, the ladies are so rude for no reason. They give a lot of attitude, again, for no reason. Maybe if they weren't forced to wear such warm short skirts in the summer they wouldn't be so cranky. Room service are rude too, they say they will send someone to fix the AC then 3 hours later pass and noone has come + no updates. Clean waters, not the cleanest rooms. Lots of activities at the beach. fun shows at night. a week at this resort is perfect. family friendly

Sandra Morais

Great hotel with great entertainment. Loved the stay here for 6 days. Celebrated my 50th birthday. The service could have been better, not sure if they were short but at the buffet we waited quite a while to get drinks and to get our plates removed, they tried their best. The pool bar was very slow and the staff was bit rude, even after tipping. They decorated my room door with a happy birthday banner which was very nice and champagne in the refrigerator. I would stay here again and hopefully they rectify the issues with staff.

Anna Bolotna

My husband and I stayed at this hotel for a week in July. The good: The ocean was absolutely beautiful, with clear water and picturesque palm trees. The beach was clean and well-maintained — truly the highlight of our stay. The not-so-good: Unfortunately, everything else left much to be desired. Cleanliness was a major issue. The dishes in the buffet restaurant were often dirty or even chipped. We frequently found food remnants on plates, and finding a clean cup for coffee became a daily challenge. Tables and windowsills were grimy, with visible cobwebs. The food was very disappointing. Apart from the fresh fruit and boiled potatoes, most of the options were either overly greasy (dripping with fat) or so tough they were nearly impossible to chew. Communication was also difficult. Most of the staff only spoke Spanish, which is understandable, but many appeared visibly annoyed or dismissive when approached in English — some even ignored us entirely. This made it very hard to get help or ask questions. We had hoped for a relaxing and enjoyable vacation, but sadly, this experience did not meet our expectations.

Essiekins

The hotel is very clean and the rooms are comfortable and recently renovated. It's actually very good considering it's one of the most affordable hotels in the area, was actually quite surprised since we were on a short trip/budget. The pools are low and very wide perfect for families with small children.

Laura Valdes

I honestly don’t even know where to begin with this “hotel.” The check-in process is a disaster, even the so-called premium check-in takes hours, and our room wasn’t ready until well after 4 p.m. When I finally lost my patience, the front desk agent sarcastically says, “Since you’re desperate,” and hands me the most disgusting room I’ve ever seen. The bedroom light doesn’t work. The shower is filthy, covered in mold, with no hot water, barely any pressure, and no towels all day. After complaining three times, they finally bring some towels. The AC barely cools the room, and the pool area is just as bad, with tiles full of mold, the towel center always out of towels, and when they do have them, they’re clearly reused. The pool bar offers cheap, watered-down drinks, and the pool itself is overrun by locals, not hotel guests. The staff has absolutely no sense of customer service. They treat you how I imagine they treat their locals, with zero respect, no boundaries, and often rude or downright invasive. The restaurants are no better. Menus are extremely limited, and the floors are slick with water and grease, making it unsafe. At breakfast, we try the buffet, and everything is disgusting. A bird is literally pecking at the food and doing what birds do. When I alert the staff, their response is, “Yeah, we know. He’s another staff member.” No shame, no corrective action. This morning, we had a tour scheduled for 7 a.m., but half of the buffet was closed until that exact time, making the already limited options even worse for guests with early tours. This is hands down the most stressful and disappointing vacation I’ve ever had. Between the filthy conditions, awful food, nonexistent service, and constant frustration, I have no idea how this place has 4.5 stars. Either the reviews are fake, or they’re written by locals trying to boost it. Avoid this place at all costs.

Breanna Chin

I approached the Occidental Caribe Resort, I had high hopes as I went to an Occidental Resort back in 2024 and had a great time there. We checked in, then later went to our room to settle in. It seemed mediocre at first, but as we looked around the room, we noticed a few things. First we've seen that the bathroom was dirty, and missing towels in the room. We went to the front desk to discuss the issue with the receptionist, she gave my parents and I a nasty look. We received a new key for a new room, when we went to check the room with another hotel staff, we thought it was fine once again. We noticed that the safe was not usable, and the balcony door lock was broken. When we got our third room, it was the best one we have gotten, but... the cord of one of the lamps in the room was taped together, and the closet door doesn't slide smoothly as you would expect it to. Out of three of the rooms that we checked into, the air conditioning unit was not working, which is a problem as it gets really humid in Punta Cana. This is the best room that you would get for a standard room. In terms of service, it wasn't the best. As I previously stated I had an issue regarding my room, they weren't taking this situation greatly, they would often look at you weird, like you are the one doing something wrong, even though it is not. Often at food establishments you would be directed to your seat, they would rudely hand you the menu and you would have to direct yourself to your own table. There are many better options for resorts in the Punta Cana area, don't come here if you expect a great experience.

M S

I had a really good stay here. The rooms were clean, staff members were extremely friendly, and the food was really good. There was alot of variety too. The beach was also wonderful and wasn’t crowded at all when I was there, so it was always easy finding a chair. They also put on events that were really fun like the pool parties on Saturdays. I’ll definitely be coming back.

Greta H

We recently visited the Occidental Caribe resort in Punta Cana, Dominican Republic, and unfortunately, our experience was extremely disappointing. - Service The service at the resort was abysmal. The staff was unfriendly, failing to acknowledge or greet us throughout our stay. Their lack of hospitality was noticeable and unpleasant. - Room Condition Our room was dirty, and the bathroom had a leak. We had to switch rooms due to these issues. Shockingly, we found a roach in one of the rooms. Given the price of the stay, this was unacceptable. AC was not working properly and we noticed the ac filtering system was full of accumulated dust, this is very concerning because this can cause poor air quality and it’s also a fire hazard - Other Issues There were long lines at the buffet for meals. We had to ask multiple times (more than three) for a crib for our baby despite requesting it weeks in advance via email, without receiving a confirmation. - Overall Experience Considering the price of the stay, the overall experience was very poor. The staff clearly needs proper training to improve guest interactions and service quality. We will not be returning to this resort due to these issues. We are being generous given this hotel a one star… 1/5 stars

Melanie C

Let me start by saying please don’t listen to the negative reviews. We had a fabulous time from start to finish, our 10 day stay on our family vacation was great. The staff were such hard working and kind helpful people. Hats off to all staff at this resort from the bell boys, to the maids servers etc all fantastic. A special thanks to our housekeeper Juana Guzman for always keeping our room tidy and filling our fridge. The food was good, especially the French and seafood restaurant. Best drinks are found at Lobby bar 2.

Mali

We stayed at Sunscape Dominicus for 10 nights as a family of five and overall had a fantastic stay. The entertainment team was one of the best parts of our trip – a big thank you to Samson, Josue, and Angelita, who brought so much energy, fun, and warmth every single day. They truly made the holiday extra special. We also had amazing service from the restaurant and bar staff – Domingo at Kaleidoscope, Santo in De Mario, and Francis at the pool bar were all outstanding, offering friendly and attentive service throughout our stay. A special mention goes to Juan, the customer service supervisor, who was incredibly helpful and attentive. He went out of his way to assist us and even helped organise a small birthday celebration for our mum in one of the restaurants, which meant a lot to our family. Breakfast and lunch were both very good, with a wide variety of options. Dinner could be improved, as there was a lack of variety and the food became repetitive over the course of our stay. The pools were fantastic and the beach was beautiful – clean, scenic, and a real highlight of the resort. Our only suggestion for improvement would be the hotel rooms. We noticed a damp smell, and the cleaning wasn’t always up to standard – this area could definitely use some attention. Overall, we had a memorable family holiday made even better by the wonderful staff and gorgeous surroundings. Thank you to everyone who made our stay so enjoyable!

Blanca Llanes

We stayed at this hotel in the beginning in June. The hotel is very nice and clean and the employees are very nice and polite, always with a smile, attentive and helpful. Our butler, Jose, was outstanding, he was the best we ever had. Helped us set up our reservations at the restaurants and anything we wanted. The restaurants were really good, food was tasty and well prepared. We paid for the Sun Club and it was worth it because they have a restaurant, Tierra, for Sun Club members that was delicious. Cons: If you are an older person that has problems walking or going up the stairs, this hotel is not for you. No elevators and if you get a room on the higher floors, you will need to walk up. Also, the hotel is really big and you will need to walk long distances. The beach has rock, big rocks at the entrance. You will need water shoes and be very careful when you enter. Once you get a bit into the ocean, you will be okay, there are patches of sand. Going in and out of the ocean is a bit challenging. The hotel needs to work on the bar area by the pool, specially the Sun Club area, sometimes they didn't have certain things for the drinks. Overall, for the price, it is a good hotel and the employees were amazing!

Nicola Sawyer

wow what an amazing holiday we had. the staff at the hotel work so incredibly hard. Samson was one of the best. Entertainment literally all day, couldnt fault it. Pool lovely and cleaned daily. Pool bar was nice to spend the afternoon at! beach amazing. clean, clear blue water. towels provided which is a bonus for the pool/beach. all water sports included which was great. food was good, lots to choose from. definitely return

Classic Studio

Amazing hotel! Kids club is super professional and amazing kind! Kids always happy playing!!! Staff very nice! Always in good spirits! Beach is super clean but you need where a swim shoe before you go to the water! It’s big stones and they are sometimes sharp! So many restaurants and you don’t need to book, walk in!!!!!love that! Definitely recommend!

S V

Upon arrival they had to switch our room several times because they smelled extremely humid and like mold. There was even mold in the walls and rusty floor drains. If you are traveling with infants and children I would suggest to not stay here. The attendant at the gym refused to give me a bottled water and instead told me to drink from the fountain. The pool water is murky and dirty. The entire floor around the pool is slippery, I fell carrying my infant, thankfully I saved him, but hurt my knee, now I cannot workout (which is my career) and busted my elbow, blood everywhere. When they took me to the clinic they said I had to pay for the evaluation, which I refused to pay for and then they somehow agreed to do it. The buffet food for breakfast and lunch is absolutely horrible. They do not clean the rooms efficiently either during or in between stays, they just make beds. They do not change the sheets in the room when they are dirty, they just make the bed as is. When I asked for milk for my baby, they told me I had to pay for it which I agreed but then they never brought it to me. The pictures posted for this hotel look nothing like it in person. The worst hotel and experience I’ve ever had.