Trey Evans

Place was not great, service was mediocre at best with 90% of the workers barely speaking English (though, the guest services and baggage workers could speak well and were polite) one worker in particular at the towel desk was particularly unwelcoming, giving rude looks and not even saying hello. The rooms were alright, we got a double instead of the single king we reserved as well as having no trash bag and the fridge leaking with a towel. Food was bottom of the barrel (even for an all inclusive) which overall made the experience go from a 4 star to a 2, the only saving graces were the Japanese restaurant, and the snack bar area. The Japanese place was hibachi which was good and the chefs were welcoming and entertained throughout. The snack was good, serving American food like nachos, and cheese quesadillas (which we pretty much lived on) service there was better than most restaurants, with clear English and rapid refills on drinks. The pizza place above the snack bar is the holy grail of this place (honestly some of the best pizza I have had) they make the pizza fresh, and have a couple good options. Getting to reservations for food was particularly difficult, they didn’t allow us to reserve any places, so we had to go to the guest services desk and get on a waitlist in the morning, and then be at the mercy of the workers to give you a reservation to the place you want (we had to eat at the buffet once and Japanese twice because “everything is full”, we did end up getting into Dominican one night which was eh). The bars here were good, I had quite a bit of rum and cokes and they did the job. Bartenders were welcoming and made sure to acknowledge you when waiting. Pools were good, standard pools, and the beach was beautiful. The beach is swarming with people trying to sell you stuff, but that’s standard for the Caribbean. The entertainment was pretty good here, with activities every hour in the pool, including Zumba, cornhole, a cocktail class, and more we didn’t end up doing. Overall this place was overwhelmingly mediocre and fell short in quite a few areas. Don’t trust most of these reviews, if there is selfie by the pool with a worker lady wearing a black hat as the picture, she more than likely wrote the whole review and gave it a five star. To be fair you get what you pay for and it is an all inclusive so you can make it fun, you just have to look past the inadequacies and drink a ton of rum.

Damon H

Amazing resort, great views, and perfect picture beach. For the people that are concerned about the 1 star reviews, yes the resort is older, the rooms are older but yet they are still kept up to date. Remember this is not a Fairmont, Conrad, Shangri-la. It's a vacation resort and although it's slightly dated, everything seems well organized. Check-In process was quick, line is longer meaning a wait, and guest services is amazing. For all of those with complaints, you have to make friends with people to get the service you want.. not just complain complain and bark all the time. We were there for 5 days, and although we were limited to 2 restaurants from our booking, guest services made it work and got us reservations for every night. Everytime I walked through the door, they smiled and greeted me and helped dearly on whatever request I had. I booked a dinner on the beach for my girlfriend's birthday and it was amazing. The cake was also great costing us $10. As for service, there are some staff that don't understand nor speak English at all but they still try their best to help. Using google translate would help or learning basic words before you arrive as I noticed most of the vacationners here are from south american countries. Everybody was polite, and service wasn't bad. Bar does get slower at night as that's peak hour and there might be lines at some times. As for restaurants, remember if your hungry, you can order as much as you want. It's a set course but you can order multiple during the course. No excuses to be hungry after, if you didn't ask. I strongly suggest going to guest services first thing when you arrive, make a friend and you'll be set for your vacation without any stress. As for excursions, I strongly suggest Alfredo with nexus tours (his hours are 10am to 2pm). Very great dude, and helped us book a great catamaran excursion to Saona Island. There's always something going on, music and entertainement and it does get louder but it was fine for us as the music stopped after 11pm. All in all, a great vacation.

ana laura coria villa

Excellent entertainment crew. The service was great by all the staff from housekeeping to food service always very good and making sure that we have what we need. I will like to give a special thanks to Katherine de la Cruz, Damaris Vasquez, David Santana, Maria Mota and special to Lulu. They are amazing never stop 👏 . I wish the the guests that come to visit here to appreciate the hard work that all the employees do to keep the place safe and clean. Unfortunately I have seen how rude and ignorant without manners people can be, leaving garbage any where and been rude to some of the workers. Is enough garbage containers for them to put their garbage away . All inclusive doesn't mean babysitting adults . I love the place and the island people I respect it and I will keep coming back.

Mart

Hello everyone! First of all, a beautiful, clean beach!!!! Warm, crystal-clear water!! And that's why we're here!!! The staff is VERY KIND The food? Let me tell you, it's not the Sheraton!!! But the food and drinks are great!!!! Better than the Hilton in the States!!!! The rooms are clean!!! And the view from the balcony is Unfortunately, the day before our departure, we decided to buy souvenirs at a shop. They told us to pay at the front desk, so we went there. It turned out that someone at the same shop had charged us. After an hour and a half, they said everything was settled. I asked for confirmation, but the next day before departure, when it was time to board the bus to the airport, they again said I had to pay! I was very angry. I insisted I wouldn't pay, but they finally agreed. The guy at the front desk, supposedly a manager, was very rude and unprofessional. It's a shame, because if it weren't for this situation, I would have paid 5 stars for this hotel.

Caroline Bull

amazing beautiful beach. okay that all in terms of good things. every single piece of food they served was absolutely inedible. i do not consider myself a picky eater, along with the people i was with, yet the only thing i could eat was bread which still tasted bad. on ONE single night of five they had something similar to chicken tenders. delightful, right? NO. there were stripes of NEON BLUE throughout the chicken??? i almost threw up. it’s like this place has never discovered seasoning everything tasted like corn EXCEPT somehow tortilla chips how do u mess those up. not sure how the other restaurants were because the next morning at 7am we went to go get a reservation and were told everything was taken for the week. i nearly starved i wanted to go home every day. also the room was disgusting and many days the beds weren’t even made from room service. and all of the lights would randomly go out?? i am SO easy to please on vacation but would not recommend this place to anyone i know. please be warned.

Jessica Lanois

We just returned from our stay at Occidental Punta Cana, and overall, it was such a beautiful experience. The rooms were always well-kept, clean, and very spacious — and I absolutely loved having a balcony to unwind on. The beach? Incredible. It’s well maintained, and one of my favorite parts is that you can walk forever along the shoreline. Food-wise, we truly had no complaints. The buffet was consistent, and most of the à la cartes were fantastic. The only one I personally wouldn’t recommend is the steakhouse, but the rest absolutely delivered. Excursion booking was also seamless. The staff made everything simple and stress-free. If you’re considering going out on the water, I highly recommend booking with Coastline Catamarans, such a fun and memorable experience! A special shoutout to Geter and Luna at the beach bar. These two made our stay unforgettable. Their personality, charisma, and constant smiles brought so much life to each day. They remembered our names, our drink orders, and greeted us like friends every single time. That kind of service is rare — and it’s what turns a good vacation into a great one.

ava rod

Recently stayed through GoBlue Tours for spring break. For what we paid, it was great! Very close to the bright blue beaches, and the property was nice. Rooms were very clean. The food was questionable, but none of my group got sick. The fresh pizzas and tacos were great. The hotel also had no problem stocking our room with plenty of water bottles daily as well as extra towels and sodas. For what we paid ~799/5days I was expecting a lot worse!! We really enjoyed our stay, the reviews online make it seem so much worse but it wasn't bad at all.

SABRINA TOMAŽIČ

Unfortunately, we were quite disappointed with the hotel. It is by no means worthy of five stars; if I am very generous, I might give it four, but realistically it deserves only three stars. The hotel is clean, looks decent, and the staff are friendly, but that is where the positives end. Very few employees speak English, the food is average—often better in three-star hotels. Sun loungers by the pools are constantly occupied, as guests reserve them early in the morning by placing towels on them and only come to the pool after 3:00 PM. This behavior is not supervised, and the hotel staff allow it to continue. One day I even had to lie on the grass until a lounger became available. Housekeeping provided too few towels every day, and one day we did not receive any at all. It was difficult to communicate this, as the staff do not understand English. Despite leaving a daily tip of $5 or $10, we never once received additional small towels. Yesterday, the hotel was without water for half the day, which caused further inconvenience. You can imagine the condition of the shared restrooms. Overall, we were very disappointed with a hotel advertised as five-star. In other parts of the world, a five-star rating represents a completely different level of service than what is offered here.

Cole Miller

My first time in Punta Cana and at Occidental, and it was pretty nice. Kelvin Martinez “Professional” is a great person to have representing your company. Very polite, helpful and overall did so much for us and everyone else always with a smile on his face. The food is decent, could’ve been better but wasn’t horrible by all means. Pools were very nice and clean. The rooms were very clean and house keeping was great. The bartenders were very helpful and polite. Transportation from the airport to our hotels and to excursions was pretty good, and all the drivers were polite. The beach was pretty as you’d expect. Overall everything was pretty great.

Madison Rice

I had an amazing experience with the entertainment team at Occidental Punta Cana. The energy, enthusiasm, and friendliness of the staff truly made the vacation unforgettable. Every day there were fun activities by the pool and on the beach, from dance lessons to games that brought everyone together. The evening shows were also fantastic — full of music, dancing, and great performances that kept the crowd entertained all night. The entertainers were always smiling, engaging with guests, and making sure everyone felt included and h

Leona Švecová

We had a very nice stay! Food was amazing, friendly animation team that was taking care of fun nights and we had very lovely waiter in the restaurant. Onery always greeted us with huge smile and provided the best service! I hope to come back soon.

Berle Kedus

We spent in that hotel 10 days. Hotel was great, staff helped suitcases to the room and when checked out took them to lobby area. Hotel itself if nice, staff very friendly. We had no problems at all. Lots of sunbeds at swimming area and beach, beach was just near to swimming pool area. Food was okay, but we understand it as there are lots of tourists to feed. We preferred buffet. Also we tried other restaurants, they were nice too. Staff everywhere are just amazing. Room cleaned every day, new towels every day. Beach was clean and nice, had some rocks in the water, but not a big deal. Hotel had lots of trip out choices, so we went for 4 trips. I would definitely come back again ❤️

Ewelina Domagala

The hotel is large and has a lot to offer: a beautiful beach, pools, games, attractions for children, and restaurants from around the world. Everyone will find something for themselves. I really liked the hotel app on my phone, because I could make restaurant reservations at any time and check the attractions for a given day. A note to all spa lovers: you can't miss it. These are top-notch services. I had the full Rainforest package: hot stone massage, sauna, and jacuzzi. I'd like to thank Elba, who gave me the best massage ever.I will never forget that feeling.

Milica Milivojevic

Of course, you will say this is not true and that almost no guests were sick. However, I spoke to many people around the hotel and did not meet a single person who did not have the same problem. When I went to reception to report this, the young man there was extremely rude. Instead of listening or showing concern, he became defensive and dismissive. This seems to be how the hotel deals with problems: deny everything and blame the guests. In our last few days, the situation became shocking. People were vomiting around the buffet during meal times. Only then did the hotel start giving out hand sanitiser before entering the restaurant. But the problem is not the guests. Something is seriously wrong with the water, the food, or the hygiene. Instead of properly investigating, the hotel keeps saying they are “not aware” of any issue. This was not our first trip to the Dominican Republic, and we have never experienced anything like this before. For anyone who has already booked this hotel, please be careful: • Do not drink the water they pour into your glass during meals • Do not use ice For us, pizza and French fries were the only food we felt safe eating. This was clearly not a virus. Babies who were fed mainly on their mothers’ milk, formula, or food brought by their parents stayed healthy. That says a lot. This experience was stressful and upsetting. What should have been a relaxing holiday turned into constant worry about getting sick. I would never return and strongly warn others to think carefully before booking this hotel.

Daniel Olivier

The stay was overall good : very nice staff (especially Erik at the breeze bar, and Joan as restaurants supervisor), good and abundant food, comfortable beds, nice beach, good tennis equipment with free light until 7pm, etc. We also appreciated that most of the à la carte restaurants don't require reservation and that you don't need bracelet to stay in this hotel. Let me point out some little minus that could be improved: - the two small pools which are supposed to be hot tubs or whirlpools are neither of the two. - only one main pool, not suitable for swimming (not a big problem with the warm and calm sea just nearby). - only one shower near the beach, a bit too far from the sea and often congested. - the beach bar is too often congested, could be better with one or two more employees. - daytime animation program is not "sporty" enough : sometimes ping-pong, never tennis nor badminton. Mostly childish games. - sunbeds in the shadow not so easy to find after 7am, there are signs saying not to reserve them but it's not enforced. Maybe some staff you warn that they remove them at a certain moment in the morning when the sunbeds are obviously unused for a while? - last but not least : the beach should have a limited smoking zone in order to keep the non-smokers comfortable. We would go back again if we have time among other travel plans.