Ewa Koziol

You get what you pay for. We paid for the premium level room. We recieved Superior room with superior amenities. No welcome gifts or extra amenities, could not use premium lounge to check out of room, no one was there for 2 hrs. Two of the activities such as climbing wall were closed for all 4 days of our stay. Not worth the premium at all. The positive note was the staff and gentlemen who welcome you as you arrive at the resort. They were honestly the best. Met an awesome gentlemen who sells cigars by one of the main lobby bars. Besides meeting great people, the resort itself needs an update in every detail.

Melanie C

Let me start by saying please don’t listen to the negative reviews. We had a fabulous time from start to finish, our 10 day stay on our family vacation was great. The staff were such hard working and kind helpful people. Hats off to all staff at this resort from the bell boys, to the maids servers etc all fantastic. A special thanks to our housekeeper Juana Guzman for always keeping our room tidy and filling our fridge. The food was good, especially the French and seafood restaurant. Best drinks are found at Lobby bar 2.

Andriana Remska

We stayed here in the fall and were very pleased with this hotel. The food here is great, there were different dishes every day. Although the weather was not very sunny during our stay, there was enough entertainment on the hotel grounds to enjoy our stay here. The only downside was that the hotel description states that the staff also understand English, but at the reception we were served by a girl who did not understand basic words, but I consider this a small downside, although the check-in was quite long. We really liked the pools, the area around them, the wonderful cocktails at the bar. There are wonderful shops on the hotel grounds where you can buy souvenirs. The room is good, we had a wonderful view from the window. Perhaps the rooms need restoration, but this is due to the heat. Overall, we are very happy with our stay and thank you for making our vacation wonderful

Ecaterina Zamfir

This one is for travelers that have been to others All Inclusive resorts and have experienced true Costumers service, cleanliness and overall decent communication from staff.. you WILL NOT get that here! Spend your money somewhere else. I have not read the reviews prior to coming to this place, and lesson learned. The rooms are not clean, run down, they won’t even change the towels. The staff barely acknowledges you, at best! At least twice a got an eye roll from staff. The food is at best a 5/10 . The people working can make or break your experience! The staff working should be trained more! Also, The communication between front desk, costumer service and client is the worst!

Sergiu Hritac (around_the_world)

I recently stayed at Occidental Caribe in Punta Cana, and overall, it was a fantastic experience! The resort is beautiful, with stunning beachfront views, well-maintained pools, and lush gardens that create a tropical paradise. The rooms were clean and comfortable, offering a relaxing space to unwind after a day in the sun. The food options were great, with a variety of restaurants serving delicious meals, from local Dominican flavors to international cuisine. The staff was friendly, welcoming, and always eager to help, which made the stay even more enjoyable. The entertainment team was lively, keeping the energy high with fun activities throughout the day. The only downside was the loud music that played until late at night. While I understand that many guests enjoy the nightlife, it would have been nice if there were designated quiet areas or better soundproofing for those who prefer to rest earlier. If you're a light sleeper, bringing earplugs might be a good idea. Despite that, I would still highly recommend Occidental Caribe for anyone looking for a fun and relaxing getaway in Punta Cana. Just be prepared for some late-night noise if you’re hoping for a peaceful evening! 🌴✨

Christina B

This resort was great! Food was delicious, so impressed! The staff were friendly and went above and beyond for us. It was out honeymoon and they made us feel so special. The only downfall was the seaweed on the beach. They would clear it every morning but some days it came back quickly.

Samphors Sears

So the Aesthetics were wonderful. Cleanliness would be an 9/10. The food is important to us and we did a 10 day trip to Aruba so we do compare it to that. The food is terrible there. You can tell that they recycle left over foods to disperse to other "reservation restaurants" we mad a reservation to the steak house one night and we were so disappointed! NO steak! it was Taco Bell, no steak! We were upgraded to the Royal level and got kicked off the beach on out last day there which was reserved for Royal level which we were. So you have the choices of fried chicken which was delicious and fresh pizza which was delicious but lines are crazy cuz of slow services. People are starving from doing excursions all day. They are not as welcoming as Arabians. We wont go back to the resort. First and Last.

Jacob Zed

Absolutely amazing stay! The staff were incredibly friendly and helpful — they really made us feel welcome. The food was absolutely delicious, with lots of variety and fresh options every day. The whole place is beautiful, clean, and has a great atmosphere. We had such a great time and would definitely love to come back!

Mark Gonzalo

I'm extremely disappointed with my stay at this hotel. From the moment I arrived, the experience was marred by poor customer service. The staff seemed put off, unfriendly, and unhelpful. The gate attendant was rude, the receptionist was clueless about the hotel's offerings, and the reservation team was dismissive. The pool was dirty, and to make matters worse, someone defecated in it - a disturbing incident that was confirmed by the lifeguard. The hotel's environment was also unwelcoming for families, with widespread smoking and intoxicated guests. The rooms smelled of cigarettes due to smoking being allowed on balconies. The food was subpar, with poor quality and a dirty buffet. Given the hotel's advertised family-friendly image, I felt misled. I'd strongly advise against staying here and would love to get a refund to book a better hotel. Unfortunately, this experience was a disaster from start to finish.

Inna Sydorova

Went here for a wedding with friends and family and loved my stay! The beach is beautiful and the resort layout and rooms are nice. Loved the entertainment team always active and fun to talk to do activities with!

Tomasz

A hotel with great potential, but unfortunately, it seems that the administration is completely uninterested in improving the current situation. The property is very neglected, especially the rooms, which are in a terrible state. It was my first and last time staying there. In my opinion, the hotel deserves no more than 3 stars.

Auie Jose-Jansson

We were there for a reunion with my sister and brother in law. Spent 14 days. The weather was great. There are activities by the pool or the beach, at the square or the theater everyday. Lots of dancing, games and parties. The pool was great, the beach had rocks but just wear water shoes and it works. The food, it would be impossible for anyone not to find something they like. The service! They’re friendly and polite. Had the best masseuse named Orbida. Enjoyed it so much that I went for another massage before going home. Also had a great “maid” named Carmen Santana. Cleaned our room every day and refilled our refrigerator. We lived in block 4, which is close to everything. We just loved it.

Ruth Luciano

I can't wait to come back this year! I met my husband at this hotel when it was called Canoa — we had our first date here and got married at the same hotel in 2023. My sister and her family also come to this hotel every year. This summer, we're returning with the whole family, so it's become a very special place for all of us. This place has truly been a witness to our adventures.

Hannah Helps

Rooms were spotless, hotel grounds were clean and well looked after. The entertainment was good. The beach was paradise. The only issue we had was food. We would go for dinner at 8pm and couldn’t get in anywhere for dinner, it would be fully booked. Being an all inclusive resort we are stuck onsite and there should be a booking system so that this doesn’t happen? Happened 4 nights and we would go out earlier and the same issue would happen. The food in the buffet wasn’t to our taste and was mostly cold. Being pregnant I needed to be careful with what I was eating so wouldn’t risk cold meat or rice left out. Another issue was sun beds. We would leave our towels on the beds at the beach whilst going for breakfast and we would come back to people sitting on them and moving our towels. This happened mostly everyday. Another thing was service. We would ask for a drink at the lunch time buffet and it would never turn up. They let too many people in so after you got your food you couldn’t get a table. Also no one speaks English and I struggled to explain what a Coca Cola Zero was every time. Apart from that we did have a good time

Marianne Domico

As a first time all inclusive resort vacationer traveling on my own with limited Spanish, this was an adventure. Wish someone had given me the guide to resort living. Have to give a special shout out to Lidia, from the spa, and Carlos, the bellhop, who went above and beyond to show me around and make me feel welcome. The rooms were okay, though my shower for didn't close. Getting around was lots of walking, and so many chairs at the beach were "saved" even in the VIP areas making finding shade a premium. The good was average with some pretty hefty wait time for the best spots. The sales pitch from the vacation club was extremely rude and aggressive - 0/5 stars and really put a downer on that day. The Amstar tour to the sugar cane field and cacao and coffee home was amazing with my favorite tour guide, Usvaldo. Overall, a good time.