Lindsay Couto
The beach is large with lots of chairs, it’s honestly spectacular. The pools are a great layout for families although they were far from clean and if you want a shady area to sit you have to go out at about 5 am to mark your spot.
The food was enjoyable and the a la cart restaurants were very good. It was difficult to get an early reservation in order to eat before the babies had to go to bed, you have to go down to guest services very early and request this and then go back later in the day to confirm.
The service was overall quite poor, that’s not to say all employees were unhelpful but it was a mixed bag depending on who you got.
I had to fill bottles of milk for my baby and many employees would give me a carton for the room but I did have one woman flat out refuse and only offered me a cup which wouldn’t fill even the whole bottle. Also there is no non-dairy milk option so if you or your child has an allergy this would be an issue.
We were travelling with family and young babes so we asked for rooms to be close together ahead of time and were refused any help both ahead and at the resort when we landed. We also asked to reserve cribs and we’re told they were first come first serve so we had to bring our own travel cribs to ensure our babes had a safe place to sleep. If we didn’t ask ahead we could have shown up with no where for our babies to sleep.
The rooms are dated which wasn’t a big deal to us but the toilets didn’t flush very well and the room wasn’t always cleaned daily, we each had a day where a room wasn’t cleaned or towels weren’t replaced.
Overall the resort is a great size and the pools and amenities are great for young families but I would say the service really needs to level up to match the same standard.
Megan whalen
If you plan on booking here I would suggest you read!!
Let’s be honest if you have travelled anywhere outside of North America you need to understand life is slightly different and you will need to navigate.
The pros - the outside of the resort is amazing, the beach, the pool great. Highly recommend spending a bit extra and having a beach front dinner it’s excellent. Pizza at lunch is a must, Japanese and French, if you eat at the buffet line up at the hot plates. Learn to tip it goes along way, everyone was kind and helpful. The rooms were fine, for the cost - sure could use some upgrades but nothing horrible that the view didn’t take away. The pool and resort activities were excellent and lots always happening.
The cons - there is really no amenities in the room, no beer or alcohol, cleaning needs improvement the girl came in the room daily and made the beds but often left towels on the floor and did not even take out garbage. There were no decor on the bed daily and even though we said we were on a honeymoon nothing was done for us. Our biggest complaint was the buffet, all other things were not a big deal. I think the owner / managers need to read the consistent feedback and implement some tweaks overall it’s worth the price of paradise for a week. If you are a complainer and have high expectations I’d suggest perhaps you move along. If you want a week away and can navigate the Caribbean time, and enjoy the pool and beach amenities you will be fine!
Shaun Taylor
Excellent service.... all the staff was welcoming and helpful.... the ocean was amazing (if you like a little waves)... shout out to Omar at the PM bar, he is the best.... the overall atmosphere of the resort was unreal... laid back but wide open and free... most relaxing time of my life... thanks for the memories.
Karla Park
The location was amazing, with a beautiful white sand beach. It is very convenient and easily accessible for everyone. The wait staff and entertainment crew was superb! It was a great time and place to go! Rooms need to be upgraded but overall the amenities around the resort was clean and in good shape.
Paula Price
The grounds are clean and well kept. The ocean view, breath taking. This is an older hotel with horrible plumbing. During our week here we had the same sand filled sheets, singular dirty coffee cup ( when we asked for a cup for my spouse, we were told “no”). The guest services guy was aweful. We attempted to get dinner reservations our first 4 nights and were told everything was booked ( getting to his office at 07:05 in the morning). As soon as he wasn’t working, the ladies were able to get us booked for meals. The general buffet was good and well stocked. The guest services man is the primary reason we will chose another hotel when we return to DR. The spa was clean and a nice experience as was the private lobster dinner on the beach (not booked by guest services)
Most of the consensus of the American guests was this is not an American friendly hotel. We weren’t sure if it was nationality or that we didn’t purchase the 100k “vacation club” that was aggressively perused day 1. As many reviews state, there is a lot of diversity at the hotel and almost all guests were pleasant. Few staff spoke English. Most of the bar tenders mix light, but we are very light drinkers, so this was fine. We stuck with bottled water and had no digestive concerns. There is a medical clinic on site, but never had to be used. We were locked out of our room on 4/5 occasions. We did note day care and children activities which would be nice for young parents
My Booking
