Diego López-Mobilia
Beware: Deceptive sales practices and unauthorized charges.
Our experience was ruined by the dishonesty of the front desk staff:
* Upgrade Scam: We were upsold a "Premium" upgrade for $200 with the promise of walk-in access to restaurants (no reservation needed). This was a lie. We still needed reservations, and many places were fully booked. Other staff later admitted the front desk "says that just to sell the upgrade."
* Theft/Unauthorized Charge: When we asked for a partial refund, we discovered the actual upgrade price was $150, not $200. The agent had pocketed the extra $50 as a "tip" without our consent. She only returned the money after we confronted her directly.
Aside from the scam, the rooms are in poor condition and the buffet quality is not good.
However, there were some positives. The bars were well-stocked and never crowded (no long lines), and the pool is very good. There were also other members of the hotel service staff who provided excellent service. Finally, I want to highlight the great attention from the external staff: Jonathan (who sells tours) and Orlando (who drives the boat and helps with water activities).
Mariana ZN
Even though the resort is a bit old, it was very well maintained. The property is beautiful with two large pools and the beach front is always clean and sargassum free, I was very impressed by that. There are plenty of chairs by the pool and beach, no need to stress about that. Food was good. If I could point out something I wish was a little better, I'd have to say that the staff needs to have some customer service training. I loved my stay there.
Vickie Smith Burgon
We went for our anniversary trip and was very pleasantly surprised by how beautiful the resort is!! The rooms are a little dated but the resort in all was very well kept and clean! I can't speak much on the food as I was sick n survived on mainly fruit the whole time but there was plenty of options at the buffet as well as the specialty restaurants to choose from. The pools were big and beautiful with different heights for different enjoyments, the bars had great service n never had to wait more than a minute or two! We took the premium level 4103 two bathrooms a living area and the bedroom. There was a balcony off the bedroom and another off the living room directly facing the pool and ocean! n it was nice with our own lounge n check in area with free snacks n premium drinks. I'll definitely return!! Plenty for kids of all ages as well with many activities and a mini water play area too
K pravallika
We just came from occidental over all I would rate 2/5.
Bad experiences
1.After arriving at the reception with baby it took 2 hours to check in and already other customer who already checked in screaming that room was dirty.
2. We got bed bug bites asked to change room and the receptionist without any explanation gave us a room which is too far from everything and a degraded room. After mentioning it he gave a room which is too small and no view
We paid extra for beach view.
3. Room service was too bad asked for hot water for baby and no one showed up.
After toilet clogged waited for 3 hours to get a person made multiple calls to room service.
4. Requested for information about getting a birthday cake. They didn’t help and just reverted us to multiple departments in the end no answer from any.
5. Don’t be surprised the staff suddenly jumps from one balcony to others without any intimation. We didn’t feel safe
Good experience
1. Food was good
2. Activities were good .Something is happening all the time.
3. Had all facilities inside.Shopping ,food, clothing , pool, drinks etc
eva pannunzio
Not enough words to say how impressed I was with that resort. The place is amazing. The beach was amazing.Cleaned every morning.The pool's very well maintained. My granddaughter had the opportunity to use the spa.5 or 6 girls were doing her hair.That's how great they are I will definitely come back and recommend this resortThe people are great. The food is excellent and it's one of the best experiences I've had in Caribbean resorts. For all the people that have complained it's Bologna. They just want to say something. So please ignore all the negative garbage.
My Booking
