Andrea Gazhani
This resort is really nice to stay and spend your vacation at Punta Cana. Friendly and funny service. A lot of funny activities to do during the day. There is a show to watch every night. The beach is also clean for swimming. I believe this resort keeps the beach very clean comparing to other resorts I have seen. The food is pretty good, it offers various different meals, desserts, and fruits. The resort has six restaurants (Dominican, Mexican, Italian, Japanese, French, Barbecue/Steak). However, the only thing I would like the resort to improve is the cleanliness of the rooms, as they should change the sheets every day. Overall, I recommend you to come to this resort for a relaxing and enjoyable vacation, you won’t regret it.
Caroline Bull
amazing beautiful beach. okay that all in terms of good things. every single piece of food they served was absolutely inedible. i do not consider myself a picky eater, along with the people i was with, yet the only thing i could eat was bread which still tasted bad. on ONE single night of five they had something similar to chicken tenders. delightful, right? NO. there were stripes of NEON BLUE throughout the chicken??? i almost threw up. it’s like this place has never discovered seasoning everything tasted like corn EXCEPT somehow tortilla chips how do u mess those up. not sure how the other restaurants were because the next morning at 7am we went to go get a reservation and were told everything was taken for the week. i nearly starved i wanted to go home every day. also the room was disgusting and many days the beds weren’t even made from room service. and all of the lights would randomly go out?? i am SO easy to please on vacation but would not recommend this place to anyone i know. please be warned.
Diego López-Mobilia
Beware: Deceptive sales practices and unauthorized charges.
Our experience was ruined by the dishonesty of the front desk staff:
* Upgrade Scam: We were upsold a "Premium" upgrade for $200 with the promise of walk-in access to restaurants (no reservation needed). This was a lie. We still needed reservations, and many places were fully booked. Other staff later admitted the front desk "says that just to sell the upgrade."
* Theft/Unauthorized Charge: When we asked for a partial refund, we discovered the actual upgrade price was $150, not $200. The agent had pocketed the extra $50 as a "tip" without our consent. She only returned the money after we confronted her directly.
Aside from the scam, the rooms are in poor condition and the buffet quality is not good.
However, there were some positives. The bars were well-stocked and never crowded (no long lines), and the pool is very good. There were also other members of the hotel service staff who provided excellent service. Finally, I want to highlight the great attention from the external staff: Jonathan (who sells tours) and Orlando (who drives the boat and helps with water activities).
Juan
We had high hopes booking this hotel but when we spent the first night we noticed we got a room with a clogged shower and toilet. The smell would come out of the shower and toilet.
It took them 3 days to get back to us about changing our rooms. It wasn’t until we kept bugging them that they did something about it, the front desk would all pretend to write something important down and then not do anything about it.
The buffet was a different experience, I am a bilingual tourist and I speak both English and Spanish. When I’d ask for a drink like a 0 coke from the people working in the buffet, they would say sure and then walk away to a table where people spoke English. I began to notice that they would ignore Spanish speakers and focus on English speakers as they would think they had better chances of higher tips.
I then started speaking in English and noticed I got way better treatment from the waiters in the buffet, so I stopped speaking Spanish which sucked because I enjoy it.
I hope this hotel focuses on training their employees more to keep up with the standards a hotel should uphold, because nothing impacts a hotel more than word of mouth and social media involvement.
Better working rooms, nicer waiters, attentive front desk workers. This hotel needs these to meet standards of tourists.
I have been to other places in Cancún and they were much better in terms of attentive care towards tourists. Once this place focuses on that it will be much more enjoyable.
Moises Eloi
Overall, the location is good. Perfect beach, blue sea, clean sand, etc... The hotel itself is a bit old but very beautiful. Check-in and check-out are slow and require a lot of patience from guests. The service is bad, to sum it up. The staff are grumpy (unless you give them a tip). I had a noise problem in my room and after complaining to the front desk (which didn't resolve the issue) and the manager, it was finally resolved. The system for booking restaurants is confusing and unfair. Basically, arrive early or you have no chance of getting a reservation.The food is good for the price, but don't expect anything sophisticated. The drinks are also okay for the price, despite the long lines... We had a serious problem with one of our tours purchased INSIDE the hotel That hasn't been resolved. Don't buy the tours, stay inside the hotel. To summarize, the experience was okay, 2/5. The employees' tipping culture ruins the experience and lowers the establishment's rating. Next time I'll pay a little more to see if I can avoid that. My suggestion to the hotel (as I already mentioned in feedback I sent them) is that they train or pay their staff better so that they can provide better service to guests, and a good portion of the problems will already be solved.
