Ciutadella

Chris Hill

Overall the hotel is very well laid out and in a good location. It has an overall nice atmosphere. The overall theme of the hotel is very children friendly. The staff were always helpful and provided good service throughout. The food is as expected, there is always something available to eat and the choice is varied. The food quality suits the type of hotel as we weren't disappointed for the price paid. There are a few areas that are a little rough around the edges, an example of this was the games area; a pool table with a snapped cue and all the cues missing their tips. A air hockey table where the air only partially works. A boxing machine that takes your money but doesn't work and a children's ride on machine that gets stuck and needs a nudge each time to get it moving. The only other bad experience we had was the photos that they try to sell you, these are extortionately priced and if feels a like a pressure sell to buy them. You can't just buy one the minimum is 25 at £11 each. I would avoid having them taken.

Stephen Harper

•HONEST REVIEW• Rooms; rooms are not baby/toddler/young child friendly! A step as you open the door which is an instant trip hazard, a huge step to go out to the terrace again a huge trip hazard and hard slate tiles throughout the whole room, again another huge hazard! My children fell down within the room a numerous times, which resulted in them hurting themselves more because of the floor. Bathrooms are small and awkward layout, no bath mats for slip support? Rooms aren’t made up daily, but are done every 2-3 days? Our room from check in date(16/05) all the way up to check out date(23/05) had ants crawling around the inside table/lounge floor and an awful smell coming from the bathroom, a dirty drain musky smell that I went to reception about 3 times prior before anybody attended. On day 4 they offered a room move, but I wasn’t moving a family of 4 that included 2 two year olds and all their belongings. Food: food was awful! Same “English” dishes at brunch, lunch, snacks and dinner. Other options weren’t great. Had an undercooked burger and chicken, which reception didn’t care about. Entertainment: kids mini disco songs were the same everyday throughout, no changes. Entertainment afterwards boring. Tables and chairs cheap. Pools: POOLS WERE GREAT! Staff: 99% of the staff were lovely and polite. You had the odd member of staff who was rude and also reception not caring about undercooked food. The best staff were within the restaurant area, especially female members they would interact with my twins at any given opportunity. Playpark: play park is FILTHY! Wood had nails poking out and splitting. Tokens for drinks: AI you had to take a token to the bar where you were then given a plastic cup, which meant you had to take your own cup back up each time and had to use the same cup a numerous amount of times. Location: location wasn’t too bad, within walking distance of a few supermarkets, some food restaurants(much better food out of the complex than inside) My daughter after 2 days in was unwell with being sick for 3 days, 3 days in my son then became unwell for 2 days with being sick after both ate the same meal 24 hours apart. This is an area/location that I definitely would not return too. For the price you pay for this resort/all inclusive you would’ve expected better.

Hollie Devlin

Lovely hotel, small enough to walk around easily but enough space for everyone. Family friendly. Shower in the room not very powerful. Food what you would expect from a Spanish hotel. Could be nicer if you got more than one cup while around the pool and if they had more places to fill your own water bottles.

Stephanie Xo

Have just returned today from a week stay here with my partner and daughter. I'll be honest.. the only small cons were the rooms were slightly dated and needed a bit of maintenance ( shelf in wardrobe hanging off, shower curtain hanging off ceiling, said a pull out sofa bed but it was just a mattress under the sofa... ) but for a 3 star hotel I think it was great. A choice of 3 pools, a park, children's entertainment during the day and disco every evening. And a kids club. The entertainment group was probably the best part of the holiday. Ruben is absolutely hilarious and great with the children. The energy he has on stage is insane! Etoile - one of the female children entertainers was just such a ray of sunshine!!. The kindest, funniest wonderful woman we've ever met. We only left today and miss her dearly!! Will, Gabi and Angelina were also great with the children doing activities and part of the discos !. Alot of variety at food times. ( A queue does form so best to line up afew minutes earlier to get in ) But always a decent amount of food there and puddings. The waiters / waitresses are great too - extremely quick to clean the tables up. There was always staff keeping busy. I was always seeing the outside floors being cleaned, swept, the pools being checked etc. it's a decent hotel. Loud at night due to entertainments on but we had a great time x

Liam

Fantastic apartments and staff, great for kids, and good local restaurants and amenities. BUT.... If you're all inclusive, it is absolute chaos at ONLY dinner time. The food itself is nice, great variety, but it's too cramped and you will queue to get in. That being said, I would still come back. Thanks globales for a great week!