Joseph Lockwood
Home away from home. Staff are very friendly and attentive. Bathrooms need a bit of modernization but they are clean! Shout out to our housekeeper who cleaned our room daily he was excellent and towel art was amusing and a nice touch.
The management have got it right here staff are happy and willing to do anything to make sure you have a good holiday.
Food is average for Egypt but on par with previous 5* we have stayed in. Good drinks selection and staff at the bar always smiling. Pool manager was great! His two life guards been great and attentive to the pool area making sure pool is kept safe and tidy.
Entertainment been good and the guys who work for Beeentertainment been great in costumes dancing and having fun with guests. If your after a budget holiday close to shops and beach it's worth booking and enjoying the awesome service and the delightful staff.
Big thanks to everyone....trip advisor posted too with more details
Nick Haines
We spent 9 days here and we loved it. The staff are fantastic. Osama runs the restaurant perfectly and all the staff are unbelievable. They make this hotel special. So friendly and accommodating.
The rooms are old but comfortable. The food is more than enough and we enjoyed it. There are plenty of restaurants nearby if you want a change.
Town is five minutes away and the each about ten minutes away.
The cleaner was fantastic and room cleaned everyday.
I recommend this hotel a lot but please avoid the perfume shop at the hotel as they will try and take all your money. Go to the fixed price supermarket and get it cheaper.
We will miss all the restaurant staff and the amazing animation team! We really did feel like we were part of an amazing family.
Hope to see you again soon!
Dark House
Staying at this hotel was the biggest regret of our holiday. What we experienced at Falcon Naama Star Hotel, where we were lured by the "all-inclusive" deception, was, in the truest sense of the word, a disappointment. If you don't want to waste your money and nerves, pay attention to this review.
Room and Cleanliness: Zero Hygiene, Comfort Below Zero!
We were shocked when we first stepped into the room. There wasn't a single towel or slipper. A hotel incapable of meeting even basic needs. When we informed the staff, they demanded an extra $10 for a towel, with an air of doing us a favour! Yes, you heard right, $10 for a simple towel! The sheets and pillowcases were stained; it made us sick to our stomachs. Despite hanging the "housekeeping" tag on the door, our room was NEVER cleaned throughout our stay. The room was already falling apart, the furniture old and shabby. In the closet, as if to mock us, there were a grand total of 3 flimsy hangers that were useless. The curtains looked as if they'd been ripped from storage and hastily put up; they barely closed, didn't darken the room properly at all, and didn't block out the light from outside. Furthermore, none of the amenities shown in the hotel's promotional pictures, like a kettle, cups, tea, coffee, or any refreshments, were present in the room. Don't be fooled by the pictures!
Staff: Rude, Indifferent, and Sullen!
The employees had absolutely nothing to do with hospitality. They were all extremely rude, sullen, and never willing to help. When you asked a question, you were either snapped at or ignored. It was only a matter of time before you felt like an unwelcome guest. The receptionist, in particular, was incredibly rude, speaking to us in a manner as if he was about to beat us up.
Food: A Total Disaster!
It was the worst hotel food I've ever eaten in my life. Everything was bitter and made with unidentifiable, heavy spices. It definitely didn't suit our taste; in fact, it's fair to say we couldn't eat it. What they called "waffles" at snack time was some strange, chocolate-bread-like concoction from someone who clearly didn't know how to make waffles. The desserts at the open buffet were a complete fiasco; it was obvious from every bite that the cheapest, lowest-quality ingredients were used. Even though we were on an "all-inclusive" concept, the open buffet was also terrible; it was impossible to find any decent fruit or much else.
Pool: We Didn't Dare to Enter!
Even the pool, which we thought might be the one place we could enjoy ourselves (a little bit), was a complete disappointment. The water was so murky, dirty, and unkempt that we didn't even dare to go in. The mossy, broken tiles around the edges and the general filth showed no sign of hygiene. Not being able to use the pool at a place where we supposedly came for a holiday was a major drawback.
Extra Charges and Deceptive Information: Robbery at Every Step!
An extra fee was even demanded for a beach towel! It's unacceptable for this service, which is usually offered free of charge at other hotels, to be paid for here. Although their website said "airport transfer available," they asked for $20 when we inquired about this service at the hotel. However, much better transfer services are available on Booking.com for just $7, for up to 4 people with 3 suitcases. This is completely misleading the customer!
We had chosen the "all-inclusive" package, and it was stated that a free welcome drink was included. After check-in, forget a welcome drink, they didn't even bring us a glass of water. (When we later stayed at another hotel of the same level, where we weren't on an "all-inclusive" package, and they offered us water and drinks at check-in, we understood once again how bad this hotel was.)
Internet: As Good as Non-Existent!
The internet speed was 0.5 Mbps! Like a joke! Offering internet at this speed in this day and age is making a mockery of guests. I tried to watch a YouTube video in 144p resolution; my eyes were going to be ruined, and even that kept freezing.
Amber Beck
WiFi does not work at all. Rude sarcastic staff, annoying loud music by the pool all day to late at night, and AC in the room so old it smells like death.
Comfy enough budget beds and bathroom, overall it does the job but it’s not pleasurable
Joel Kodjo
Me and my wife, recently had the pleasure of staying at the Falcon Naama Star Hotel, and it was an exceptional experience from start to finish.
First, I want to commend the housekeeping team, especially (Mohammed and Sayid) , who kept our room spotless every day. Their attention to detail and friendly smiles truly made our stay more comfortable.
The restaurant staff deserves a special mention as well. The meals were consistently delicious, and the service was impeccable. The restaurant manager and his team went above and beyond to ensure every guest felt welcomed and satisfied. The variety and quality of the dishes exceeded my expectations, making each meal a delightful experience.
Additionally, the reception staff were professional, welcoming, and always ready to assist with a smile. They made check-in and check-out seamless and were always available to answer my questions and offer recommendations for exploring the area.
I can’t recommend it enough for those seeking a warm, welcoming, and well-cared-for stay in Sharm El Sheikh.
Thanks to the entire team for making our trip so memorable. We look forward to returning soon!
Joel and Gaia
My Booking
