Anamaria Dolhăscanu
We stayed 4 nights at the bungalow. From the first day we were disappointed. The reception gave us a map drawn incorrectly to our accommodation. 20 minutes to look for the accommodation. The room was dirty, broken glass shards under the furniture (a sign that it was not cleaned properly) 3 rolls of toilet paper for about 5 days. No products in the bathroom. (not even hand soap) Towels changed every 3 days, bed linen every 1 week. We did not receive cleaning after 3 days! The lady on duty said that she did not do it, although we spoke to the reception for cleaning... The accommodation leaves a lot to be desired... The pool was superficially cleaned. There are not enough sun loungers for all the bungalows (or at least 1 sun lounger per bungalow) Unfriendly staff! An exchange of sharp remarks. Just because we wanted a bath towel (there were 2 large towels and one hand towel in the room) I work in this field and I know exactly that a lot of things were not done. I paid for many services that I did not receive!
Mandie Ryan
I booked this as a surprise for my partner for his birthday, after 3 years of not being able to get away. What an incredible disappointment. I read the reviews, and altho mixed, some were glowing, I can only assume those were fake. We booked with Love Holidays, and the first item on the room info was Aircon, a deal breaker for me, there was none and never has been. We had to pay €20 to hire a fan, plus a €20 deposit. Oh, and you onky get one key so we had to pay €5 for a second so we could go out separately if we wanted, as another couple we met said there were 2 break-ins during the week they stayed. We rejected our first room, it was just awful. Our 2nd room only slightly better, at least it didn't have tge 1970's orange pine kitchenette. Don't even think about self catering, with one small hob, a microwave and a toaster, and very limited utensils and cutlery, you can't even cook a simple meal. The fridge had 2 settings, not working (everything tasted warm and the butter was melting), or freeze, literally everything froze within a couple of hours, oh, and no working light! The room was filthy and riddled with problems, curtain rail hanging off, toilet seat broken, and just very unclean, stains everywhere, a throw over the sofa bed to hide stains, blood spots on the spare pillows, and stained white sheets, and I don't think housekeeping existed, same sheets and towels all week, never saw them once. Its a good 25 minute walk to the beach, downhill all the way, Google maps also says mainly flat, but its definitely not, its hard work coming back up, and you have to go down to the town to eat as the places around the accommodation aren't great. Litter was everywhere, fast foid pacjets, cans, crisp wrappers etc, and a million dead e-scooters just abandoned everywhere you looked. I only give 1 star as no stars isn't possible. We went to reception several times to complain about various things, Anna was amazing and extremely helpful, but the guy on checkin when we arrived was rude as, to the point of carrying on a personal conversation whilst we tried to talk to him. Others there at the same time complained about the food on all inclusive, so feel very fortunate we had booked self catering, but this should be changed to room only as the facilities are just not worthy of self catering. We stayed early July, loved the island, its beautiful, but really tainted by this truly awful experience. If we could have come home the first night, we gladly would have. Asked if we could speak to a Love Holidays rep, the guy laughed in our faces and said he'd never seen one, so good luck! Couldn't get anyone on chat, maybe it was the signal, but just kept saying nobody was available, and to be honest, they wouldn't have done anything by the sounds of it. Contacted them once we were back, after we'd both calmed down a bit, provided screenshot and photos of how truly disgusting the place is. They take up to 28 days to review and check our info, still waiting, and to be honest, I don't want a refund, i just want to stop them lying to people and false selling the dream! If you're thinking of booking...DON'T is my advice. And don't use Love Holidays, this was our first experience, and it will most definitely be our last. Stick with On The Beach!
Qasim
Horrible. From a nightmare. A bad nightmare. NO AIR CON in any room. 2 small fans and an apartment that looks like your sleeping in a leaking garage. Total filthy should be shut down. Kids swimming pool out of order I don't get any of it.
Guys we relocated and if you book this I'm 101% sure you will leave also. I took this up with my agent asking for a refund hotel lied and said they promised the pool would be working the next day!
This is a total lie as had that been the case we would have stayed in the hell hole. Hotel are compulsive liars and I will expose them for the world to see!
Also hotel is in the middle of nowhere, appalling hotel should be shut down. I wouldn't let my dog sleep there!!!!
Also lots of thefts!
Danielle Sherwood
For the money paid this place is fab, i stay here several times a year. I feel many negative reviews arw unfair. It basic and dated but if it wasnt it would be more than 2 stars and be alot more money to stay. It is up a hill but i enjoy the walk and the views, not ideal if you have mobility issues than being said a taxi is only 3 euros to the front. All the bungalows have stayed in have been clean, reception has always been friendly and helpful. The beds are not very comfortable but i find that abroad alot.
Angela Bateson
Well what can I say I've been on worse caledonian trips for hotels wasn't too bad room was clean when we arrived but didn't see a maid in 10 days no towels or bed changed 🤔 the food is as bad as they say but there's chip's so u wont starve we drank our all-inclusive . There not name brands but will get u drunk so no worries there.. Alberto the bar man was really polite also a few of girls in restaurant Miguel was polite as for rest of staff not so ..u get what u pay for only thing I'd say take a torch as friend face planted floor on uneven un lite paths that the lights don't work on ..pools good cold but u get used to after a while shops down hill ..an that map wow crazy how they explain where yr room is also bedrooms felt a bit damp get a safe key u get bond back they get you to pay 2 euro for plastic cups but get it back when u return I can see what as we'd of had a good collection of glasses in room if we didn't take em pack as we had a good few plastic to take back 😉 yes rooms do need up dating we did see some with plastic windows though