Paul Fryer
It's hard to believe the Grand Muthu advertises itself as a 5-star hotel.
The entire property feels dated and neglected. There are no complimentary hotel loungers on the beach; instead, guests must pay extra. Hotel-provided beach towels can be hired for €20 each, with only €10 refunded upon return.
Our room was worn-out and showed signs of poor maintenance, including some areas that weren't properly cleaned. The bathroom fixtures appeared to be decades old, well past their prime.
Access to the themed restaurants required advance booking, but they were already fully booked for the next two days when we checked in. The drink selection was underwhelming—beer was the only decent option, and even that was served in small plastic cups.
There were also signs and rules posted saying things like no loud music from balconies and that towels left on loungers would be removed if people were trying to “reserve” them. But none of these rules were actually enforced, so people just did whatever they wanted. It made the place feel kind of chaotic.
The outdoor pool was pleasant when groups of people weren't playing there own music loudly, and the staff were friendly and helpful.
That said, I won’t be looking to stay at any Grand Muthu property again soon.
Lana
This hotel is not really 5 star, maybe more like 2 or 3 star. Food is very basic, not much choice. They say cocktails are available, but staff don’t seem trained to make them properly. Bar staff were not friendly, no eye contact, no welcome.
One bartender, Diego, was unbelievably rude. I had to speak to management at reception. They said they will look into it, but I am not sure anything will happen.
Rooms are old and need renovation. No entertainment at all.
I can accept simple food or old rooms, but not bad attitude from staff. If someone doesn’t want to do their job, maybe this is not the right place for them.
DISAPPOINTED.
Not suitable for families, better for stag or hen party groups. If you are in holiday with kids, I recommend avoiding this hotel.
Callum Malpas
Not 5-Star Quality – Poor Conditions and No Deposit Refunded
I stayed at the Grand Muthu Oura View Beach Club and was very disappointed with the overall experience. While advertised as a 5-star hotel, it’s honestly more like a 3-star at best.
To begin with, I paid a €100 (£90.04) deposit, which was supposed to be refunded on 15/07/2025, but I still haven’t received it. I’ve followed up with no response from the hotel, which is unacceptable.
The condition of the room and facilities was far below what I expected. Doors had visible holes that had been poorly covered over, and the bath was stained. The pool wasn’t even on the same property—it was located in another complex, which wasn’t clearly communicated. I was also placed in a completely different complex of apartments, not the main hotel.
While walking back from the beach through the hotel at night, we saw numerous cockroaches, and our balcony was infested with ants. Worse still, when we checked in, the ants had already entered the kitchen inside the apartment.
The lack of cleanliness, maintenance issues, pest problems, and poor communication—not to mention the missing deposit—made this stay very frustrating. Definitely not 5-star standards, and I would not return.
Nujni Peremeny
We stayed at Grand Muthu Oura View Beach Club in July 2025, expecting a 5-star holiday, but in reality, this hotel barely meets 3-star standards.
The reception staff were abrupt, unfriendly, and not welcoming at all—not even a smile at check-in.
The room was outdated, with very old, unattractive furniture that clearly hasn't been updated in years. It felt tired, basic, and far below what you'd expect from a so-called luxury resort.
The restaurant was small and offered very limited food options, especially considering we were on an all-inclusive package. The quality was average at best.
The bar had restricted opening hours, and worse, the bar staff made all-inclusive guests feel like a burden—drinks were served with an obvious lack of interest and even visible annoyance.
To make things worse, there was absolutely no entertainment or animation at all—no evening shows, no music, no daytime activities, nothing to create any kind of atmosphere. It felt completely lifeless for a supposed resort.
On top of that, the extra charges were unacceptable:
€20 per person for a beach towel, plus a €10 deposit.
Additional fees to use the beach sun loungers.
These hidden costs made the “all-inclusive” label feel like a bad joke.
All in all, this hotel is falsely marketed as 5-star. The service, facilities, and overall atmosphere were all disappointing. I wouldn’t stay here again, and I’d strongly suggest others look elsewhere if you’re expecting anything close to a true resort experience.
Another absurd policy: if you accidentally damage your wristband, they charge you €25 to replace it. How they even came up with that amount is beyond me—it’s just a flimsy band, not a designer bracelet.
Lust for Life
We were here mid-May. We had booked an apartment. The view was beautiful, the apartment spacious and complete. Nice finish, very spacious balcony, good beds. The location is great. And altho the hotel is near the Strip, it was a very quiet location. Right on the beach and shops also close by. The indoor pool was nice and quiet. Unfortunately we didn't use the spa, because the steam sauna was broken. So no need to go there.
What i didn't like was that you can't take a decent shower anywhere after checking out (we specifically asked for it and they insured us that it was possible, but after checking out they said you can't!).
So..it isn't a five star hotel, but overall it was a very pleasant stay and I would definitely come back. The only thing that could be better is the cleaning of the rooms during the stay (like the floor was not wiped even once in a week).
My Booking
