Lanzarote All Inclusive Deals

Tamara Robey

Not even worthy of 1 star in all honesty. Avoid this hotel at all costs. We was meant to stay here for a week all inclusive and we stayed at another hotel the first night and then booked a house and got away from here! The rooms have no aircon, impossible to get a fan unless you go out to buy one. Rooms hotter than the outside, very dated, falling apart and the beds are rock hard. Cockroaches in the rooms and you can’t even sleep with a window open as there were 9 robberies reported the night before!! Food was repetitive, not really a variety of choice and not much for someone who’s a vegetarian like myself. Restaurant staff extremely rude!!!!! They showed no remorse for the way we was treated. Only decent area was the pool but was very deep! Don’t waste your money coming here!

Thomas Kirkman

Hotel is very dated, No aircon in the rooms! We went all inclusive but the food was not worth eating there's not much variety to choose from. The positives of the hotel was staff were very friendly such Sergio was great sorting at least a pizza one night for tea,so my pregnant partner could eat. Soft drinks were great but no snack served through the day! You also have pay 1 euro for reusable cup. We also had to pay 10 euros for the week to hire a fan, what was shocking rubbish and kept cutting out. Would not return back to this hotel!

Cíara McDermott

AVOID AT ALL COSTS!! This hotel is nothing like it advertises. There is no air con in the rooms so you are left paying over 30 euros for a fan. The rooms are very outdated and the beds are so uncomfortable. The toilet in the room doesn’t flush and the shower changes from freezing cold to scolding hot. First night we were here there were cockroaches the size of rats. We walked into our room to find a dead lizard on the floor. The food here is disgusting and there is nothing for kids to eat. There is no snacks on during the day either. Location of the hotel is not good. The balcony light didn’t even work, we asked for an upgrade on the room and we were told no. Also you need to pay 30 euros for the safe. Anything you need you need to pay for. Absolutely will not be back! Plus they take your bands off at 11am so if you have a late flight you need to fend for yourself. The wardrobe also has a horrible damp smell. You need to pay a euro for the cups at the bar and to be honest the drinks from the bar are terrible. We wanted to go home day 1 due to how bad it was. The place is a total dump. Don’t go all inclusive as you well spend your money buying food from other places.

david murphy

First time staying at this Hotel, and to be fair it didn't disappoint, after all its a budget Hotel ( just like the airline you traveled with, Food was well cooked, though not a lot of choice, the food hall is very small, only sits 95 people at a time, Staff was very helpful and polite Rooms are very dated ( same fittings and fixtures sine it was build 35yrs ago Though very clean Note ( no kettle or the likes in the rooms ( you got to rent them Plus best to bring your bath towel or buy one in the town As they charge €30 up front and you only get €20 when you bring it back, They are only €5 in the shops Would I stay again ??? Answer yes

Phil Galaxy13

Hotel in Great location, enjoyable walks beach and back. Hotel pool area very deep and good atmosphere all staff helpful and friendly. It's a 3 star could have more entertainment on at night and variety of food instead of same every breakfast or lunch everyday. Rooms could do with an upgrade beds ok, plus going see few cockroaches, could be worse places or hotels. It was stayable and food is eatable. Children under 11 years might struggle with food choice.

Max Reed

The Paradisus Salinas in Lanzarote is perfect! It’s all inclusive and adult only. They also have The Reserve, which is exclusive access to specially reserved parts of the hotel, quieter pool area, 24 hour lounge and private dining areas. This does cost a bit more, but it’s totally worth it. The staff are amazing!! So kind and helpful and just can’t do enough! I would recommend you download the Melia app before you go, as booking for the extra restaurants is done through the app, which is nice and simple. It also has lots of really great resources about the hotel. You will NOT be disappointed. It is truly a beautiful place to go to forget yourself for a few/ days weeks.

Ann Suggett

The hotel was spotless, the staff helpful and friendly. We upgraded to The Reserve and it was worth it. Because I have a lot of spinal issues my bed needs to be soft and comfortable, the beds here were the best I have ever slept in, in Europe and the pillows large and comfortable. The food was varied and good. Nothing was too much trouble for our concierge staff. I would certainly stay here again but will also go to some of the other Meliá 5 star hotels

Robert Humphris

Stayed here mid November and absolutely loved it. It was the first time we'd gone to an all inclusive resort that was this posh so didn't really know what to expect however we were very pleased with it. We were greeted at the door and our bags taken to the room which was a lovely touch however when we'd been at the resort a couple of days we noticed that lots of other couples when arriving got a tour around the hotel which we never got. This would have been very handy as we were quite confused on the first day as it hadn't really been explained to us how everything worked. Might have been because we didn't arrive until 9pm though I don't know. The food here is lovely and there is a good range of food however be aware if you're used to cheaper all inclusive resorts where there is 'normal' buffet food open all the time this is not the case. The buffet is open for breakfast and then closed at 11am. Then for lunch it is reopened at 1pm but only with an al a carte menu. This was perfectly fine for me as I'm very up for trying all kinds of food however my partner wouldn't eat most of the things in this menu. There are other options though if you're a bit more of a picky eater. The shack serves more normal food such as burgers and salads however it is a little limited if you wanted to eat here every day. The pool area is lovely and the best I've ever been to! Didn't realise the pool was a salt water pool but there are freshwater showers all around so you can wash off after a lovely swim. The bar staff are brilliant although cocktails can differ a bit between staff, not really an issue for us though as all were tasty! One bloke named Zoubair who works the bars and waits on in the evenings is absolutely class and is a great addition to the team. When he realised I liked spiced rum, the next time I came to get a drink he got my rum and coke and then made me a lovely cocktail which included the spiced rum. The new Beach bar woth live DJ sets on every night was great. Not many guests were there though but I suspect that might be the time of year as most of the other guests were a bit older than us. Highly recommend the spa, the deep tissue massage will seriously sort any knots out you may have and it's a very relaxing atmosphere. There is a car hire stand right near the reception which is brilliant and so easy to use. We rented a car and drove up the volcanoes one day. All in all we loved our stay at Paradisus Salinas. The room was nicely decorated and cleaned regularly with mini fridge topped up most days, the food is great if you like upmarket food and don't mind being a little adventurous, and the location is perfect with barely any wind compared to some areas get in Lanzarote

Adam Payne

My wife and I booked this hotel for a 6 night stay at the end of November for some winter sun. We booked in to a Reserve Premium Oceanfront room, as we liked the idea of a more private pool area and additional benefits. The architecture of the hotel is fantastic, a large iconic concrete building on the ocean front. Inside the building is a large courtyard with tropical plants and flowing water. Room As I said we booked a Reserve Premium Oceanfront room, the room was pleasant enough however it did feel on the small side due to the king XL bed and other furniture. The hotel was built in the 70s so furniture has got bigger and the room size has not. Tastefully decorated and recently refurbished. One negative point was the minibar was not restocked for a couple of nights during our stay, we ended up getting water from the Reserve lounge to bring back to our room. Food Unfortunately this is where the hotel really struggled. My wife is vegetarian and really struggled with lunch and dinner options. One night in the buffet restaurant the only main meal items they had suitable for vegetarians were vegetables, quinoa and spaghetti. These items alone or combined do not constitute a meal. Another major issue in the buffet restaurant is hardly any of the food is labelled. This is the same for breakfast and dinner. It's a real problem if you have an allergy or don't eat a specific food. In addition we found the Ala Carte restaurants to be a real let down. Particularly the Canarian restaurant which offered a tasting menu. It was so poorly executed that even the waitress was embarrassed. Courses not cooked per the description on the menu and food items were cold. The cold food narrative ran through the whole hotel. Our first morning we ate breakfast in the Reserve dining room. The poached eggs on toast were stone cold, like they had been in a fridge, really disappointing. We did complain to staff there and then who were very apologetic, but there were constant issues with choice and quality of food practically every day of the holiday. Service The service was mainly very good, most staff were very good at their jobs and always welcoming. There were a couple of exceptions where we were sat waiting for drinks top ups at dinner, but overall very good. If I could I'd score the hotel 3.5/5. The food is miles behind other 5* AL resorts. The execution and imagination of the food and menus is below average. Avoid if you are vegetarian or vegan as the offerings are very limited. Would I go back, probably not. There are better 5 star All Inclusive hotels out there for the price point.

Rebecca Stock

I can’t say enough good things about this hotel. The food is absolutely incredible- much more fine dining than your usual all-inclusive hotel. Particularly La Graciosa where we had a tasting menu, but all has been great. The hotel has been beautifully and thoughtfully renovated, we stayed in an ocean front The Reserve room and were impressed. I’ve seen a couple of reviews saying the atmosphere wasn’t great, but for a relaxing holiday I think it was perfect - the Reserve pool is nice and quiet if you want to relax, but the main pool is more lively, with aqua aerobics, beach spin, and djs or musicians on some days. There is also music in the evenings and a choice of places to grab and after dinner drink. The service at the pool bar was occasionally slow but I think for a newly opened hotel it was to be expected, it wasn’t a huge problem or overly long. The standard of the service though has been great with the staff very friendly and helpful. In particular our concierge Paula was great. I also loved having excursions included - it’s a nice touch to enable you to explore a bit. We’ve had an amazing holiday, it’s truly felt like a luxury 5 star experience. Normally we like to explore new places rather than returning to the same place but I already can’t wait to return here!

Michael A

Great location right on the sea with private sun lounging built into the rocks. Service and food were 5 stars - the choices in the buffet were amazing and so tasty and all the waiting staff and entertainment made me and my family feel so welcome. Only down point was the AC didn't work in the room...you pay a deposit for the remote so make sure you do that at start of hols and make sure it works! Clean rooms, beds firm which didn't bother me. A nice chilled place for families or couples and 10 min walk to the bus into town centre and some other bars and restaurants. All in all a great holiday thanks to Royal Monica and the staff!

theresa Youngman

Amazing 🤩 can’t understand the negative reviews?? We have been here 2 days and it is amazing!! I cannot understand the bad reviews - it’s perfect 👍. The rooms are huge and immaculate. The beds are super comfy - and a lot of the rooms have a sea view. The food is hot, fresh and plentiful - lots of choice, and cooked freshly in front of you. The pool is clean and well maintained and the staff are delightful 🤩 we will definitely return!

Kasia Dobek

the hotel itself looks quite good, a beautiful view of the ocean, a long promenade for walking, clean rooms, although in our room at night water from the air conditioning was leaking straight onto the floor, the stream of water woke us up at night. Good food and drinks, hotel service rather nice and friendly. Unfortunately, an unpleasant incident occurred during my stay, which partially deprived me of the pleasure of the trip. After cleaning lady cleaned the room, I noticed that my sleeping dress was missing from the bed. We thoroughly searched every nook and cranny of the bed and the entire room, but unfortunately we couldn't find the pajamas. We went to the reception to look for help and here we were met with an unpleasant surprise. For several days we were constantly dismissed, we were constantly informed that no one knew anything and we should ask questions later. As soon as we approached the reception, it was immediately obvious that no one wanted to talk to us. They started being very rude to us, especially Mr. Jesus. Apart from the fact that the pajamas were not cheap, during the entire stay I did not feel that our room was a safe place what should be its main purpose. I was very disappointed with the hotel's response to this matter and the lack of any assistance. I didn't even hear the word "sorry", nothing at all. The hotel's attitude is "it's not our problem".

Martin Harry

2 miles from the nearest large town and set in a quiet location, it takes 40 minutes to walk along the sea front to the town centre.. Set in a quiet location, this hotel has nice grounds , friendly staff and great food with lots of variety. If you're looking for a nice quiet relaxing holiday ,this hotel would be an ideal option. Top tips! Upgrade to a sea view room with balcony, as the rooms are nicer and spacious. Go out into the town in the evening as the entertainment is limited and poor. Nicer hotels in the area if you want to pay the extra pounds, but this hotel is one of the cheapest AI hotels and value for money.Recommended.

cliff youngman

Lovely stay at Royal Monica. Rooms were great and the air con was a relief during the calima. Good size with reasonably comfortable bed. Staff were helpful and pleasant at all times. The animacion team were brilliant. Sam deserves a medal. Food was fresh and tasty. Some repetition but always something decent to eat. It's a little bit remote so lost 1/2 a star for that. Would highly recommend

Dan Rodgers

Here at present, 5.9.23 - forget any negative reviews. This place is fantastic. Definitely a 3 star so if you want pomp and ceremony, go someplace else. We love this, food is fantastic - filling and varied. 1€ deposit for glasses - keep hold of them until you're done, the staff are brilliant. Local restaurants and bars a short walk away but why would you? Never been all inclusive and as a 1st time I'd definitely come back. Love it.

safia finlow

Lovely complex Good food, several choices Clean Staff mostly friendly Criticism 1- rooms/apartments need air conditioning 2- lights are on a timer in public toilets. This is fine but it is only a minute and needs to be at least 5 minutes. I had to pee by the light on my phone. A child would be scared 3- better snacks by the bar 4- better entertainment or different daily 5- paranoid about the plastic cups 6- didn’t like the extra charges (beach towel) when I was all inclusive

Matej Čaja

we enjoyed our stay, had no problems like mentioned in some of the reviews here, food variety was acceptable, therefore had no problem with choosing something to eat every day with good taste. Location is a bit strange, nearest beach is close by car but far enough to be a problem by foot, especially if you have to go with a toddler. Did not enjoy how busy the street was. Our room had pool view and terrace was higher than ground, so we were ok with it. There are rooms which are on the ground level which could raise some security issues.

Jennifer Mansell

Lovely place to stay. Everywhere was cleaned regularly. The reception staff were informative for places to visit. The food was standard all inclusive food. The location was a 10 min walk from the beach and teguise which was fantastic for us

sandra woodards

Bar staff are exceptional. Clarye and Jorge were brilliant in the pool bar.. sunbeds not available until 10 so had to get your own when unlocked..rooms could do with updating and also no air conditioning in room or entertainment bar so was very hot and humid. Good location for the square only 3 euros in taxi. Food was not very good and choice was bad. But to use as a base and for drinks it's fine..

John Corcoran

Nice relaxed atmosphere. The staff really make this place what it is. Room cleaning staff are really good and extremely friendly, bar and restaurant staff are extremely knowledgeable helpful and friendly. I work in the restaurant industry myself so I would be quite critical in this area. Ali the bar manager is extremely helpful and friendly with a great sense of humour. We will definitely be booking and staying here again. Rooms could do with air conditioning or at the very least better fans otherwise a fantastic place to stay.

Mary 0 Hare

Was very apprehensive before arriving as it was booked last minute and only read reviews afterwards. What's wrong with some people, this complex is so reasonable and for the week myself and my daughter's stayed every facility was spotless. Staff were friendly and helpful and apartments cleaned, towels replaced on a daily basis. Not a sign of a bug or beetle. We had a gorgeous time and brilliant location. Get real people, you're not booking into the Hilton. Really exceeded expectations.

Beverley Zeller

I can totally understand the mixed reviews because basically it depends which room you get. We were a group of 15 staying in this hotel. Out of everyone we were the only ones who had cockroaches in the room every night. We were the only ones on the ground floor below the pool area. All the others were higher up. The hotel is shabby and definitely needs a revamp. But saying that all areas were clean and most of the staff were friendly. The pool has lost plenty of mosaics so could also do with a refit. You get what you pay for and this is a budget hotel. You will pay an extra €15 per week per phone/ laptop for wifi. You will pay €20 for the safe key. You will also pay extra for the tv remote. We didn’t bother with that as we didn’t spend much time in the room. Location is brilliant. Right by the harbour and an easy walk to fabulous restaurants. The main strip is about 15 min walk away and there are lots of little bays to swim in. There are no towels for the pool so bring your own or buy on for €5 from one of the many shops. The food from the pool bar is excellent and well stocked.

Angie Hidalgo

This place has no customer service whatsoever! We were ripped off by their tour representative who requested cash payment up front yet when the trip was cancelled 2 days prior after confirming just 3 days earlier, they refused to refund us by cash. 6 weeks later, we are still chasing the money!!! The hotel takes NO responsibility. Additionally & aside from the tour fiasco, the grounds of the hotel was filthy, the room’s dated & scruffy. Food very very average & repetitive from day to day. The only good thing is the location & one or 2 of the staff members. Unless you are ready to be ripped off, I strongly suggest you go anywhere else. We have asked to speak to management about our situation & the reply is that there really isn’t any management & as far as they are concerned, & I quote, “the conversation is now closed” although we are still out of pocket EUR118! This is the worst place ever!

Devin Moonan

Me and my girlfriend had such a horrible experience. The apartment was in such bad nick and looked like nothing like it did on the website. We were appalled. The second day there was the last straw as we found loads of ants on the bed as we were laying in it. One receptionist in particular was nowhere near helpful even though she got housekeeping to come change the sheets. Housekeeping did so but we witnessed them frown the sheets on the ground off the balcony were they stayed until the next day. All this resulted in us leaving the hotel the next day whilst also booking a new hotel. We got back majority of the money. All around some staff were friendly but definitely will not be going again.🤬

mandy dalley

This is my first time abroad. So I didn't expect miracles. I came with a friend and my wife. As I'm in a wheelchair the disability side of it is great and I have no problems, with everything regarding that. The staff are great and friendly. So now to the bad things. Smoking: there are a lot of smokers in this hotel and as everybody in my party doesn't smoke, we have had to breathe in other people's smoke, you can't get out of it, there is Smoking everywhere. Maybe just have a part of the hotel where the smokers can smoke to their hearts content and be happy and not everywhere in the hotel including the balconies, we can even smell it from those as well. The Rooms, The rooms themselves are fine and clean except the air conditioning doesn't work properly and it gets really hot in our room. We tend then to go outside and then deal with the smokers. I would give the service 5 stars as the staff work hard and are always friendly, but the reason I have given less is because of The food,which is very repetitive and the choice is not very good if you are a vegetarian. My partner came here with a friend in February and said there was a lot more choice for instance scrambled egg with spring onion, this sounded nice, but unfortunately they haven't done it this time. The pool is fine and you do get used to the cold, so no problem there. The location is great and we have been for some walks. The hotel is tired but I did enjoy my stay and probably will come back in the future. Thanks to ALL staff who work hard in this hotel.

Amanda Peters

This is awful hotel. Suppose to be 4 star. The food is disgusting same food everyday. Not much variation. No entertainment. When it rained there was leaks all over the hotel with major health and safety issues. They just put towels down were the roof was leaking the landings were leaking terrible place. Do not book this hotel needs serious revamp and people that can put together a good menu

Chris Carlton

Staying at this hotel right now, and I can say it's a great place to stay. All the staff are very friendly, the rooms and public areas are always spotless and clean, the food is varied and plentiful, the drinks are always cold and free flowing, never had an issue finding a sun lounger either the pool is lovely and fresh as its solar heated (which is nice as its 30') . OK so it's a bit of a walk to Costa Teguise town, but it's a nice straight flat walk. The bus runs both ways and every 20 minutes and costs pennies. The hotel does hire out scooters and e-bikes should you fancy that instead. All in all this is a really nice hotel which I would recommend if like me you don't want to be in the hustle and bustle of a busy town. 5*

Michelle C

Rooms basic but clean. Food fine but a bit repetitive. Pool chaotic, beds chained together until 10 in the morning, then a nasty stampede to get a bed. Dangerous, nearly lost a finger while trying to lift down the bed. Then loungers are put everywhere blocking all the entrances as people put them everywhere. Needs organisation as current way is not working. It would turn you off the pool. Taxi rides to shops under €5 or 10-15 min walk.

Ross M

A lovely little resort. As something that offers good value and aimed towards a well priced holiday it is clean and tidy, friendly staff, pretty good facilities and quite well located. Minor update - the last few nights had incredibly loud music and entertainment in the courtyard (despite being as far as we could have been), meaning it was very hard to get to sleep.. shame because it made the experience quite poor in the end.

Chris Jones

We had a fantastic holiday here with our 2 kids. It is a well situated hotel and being a small island you can hire a car (cheaply) and get to all the great attractions Lanzarote has to offer. The food here was excellent and in vast variety with something to satisfy everyone. The pools are very clean with 2 different atmospheres (1 side relaxed and quiet, the other more lively with plenty of activity). Staff here work extremely hard and the culture is clearly to ensure that everyone has a good time whilst keeping the place meticulously clean. The waitresses, waiters, room cleaning, gardening, animation team, maintenance team and reception staff were all very friendly. Thank you Los Zocos and staff 🙂

Chris Byrne

Hi, My wife and 2 children (12+16) have just returned from Los Zocos. It was the second year we have visited and we booked with a group of friends. It would have been their third stay in the hotel. You may ask why we keep coming back? Well, for a family break you can't do much better. The pools are huge (one quiet and one lively), the location is great (beach within 4 mins walk max), clean rooms, plenty of sunbeds, happy friendly staff, good selection of drinks and fantastic selection of food which is immaculately presented and replenished. We experienced Halloween and the restaurant and Chefs made a fantastic effort presenting themed food and decorations. Also a big shout out to the friendly pool bar staff and especially Kim T who helped us to enjoy our stay. I would definitely recommend.

Paul Taylor

Stayed here for a long weekend, 3nights. Nice and clean, spacious apartment. Good sports facilities with a great gym. All inclusive food, better than average, breakfast service the best. Good location close to beach and resort. Oh and the two pools in complex were good also. Overall, satisfying would definitely recommend 👍👍👍...

martin osinski

Restaurant to small for the number of guests with queing for meals and extremely noisy. The staff are very good and work hard to make it run smoothly. The music in main pool is much to noisy with heavy base which is fine for children and younger guests but many move to quieter pool. Their rules say no reserving sunbeds but theses are not enforced with people putting towels down at 7.30am then leaving until later in the day. The location is quite good for the beach and the rooms are cleaned daily. Not really for us though.

David Allen

Functional 3 star hotel, does what it does well without the bells and whistles. Rooms good size but basic, the ants come free. Restaurants well organised, food is good but lacks choice. Hotel feels spacious, sunbeds around quiet pool easy enough to get this week. At the right price I would recommend but pay too much and you could feel short changed.

Chris Jones

We had a fantastic holiday here with our 2 kids. It is a well situated hotel and being a small island you can hire a car (cheaply) and get to all the great attractions Lanzarote has to offer. The food here was excellent and in vast variety with something to satisfy everyone. The pools are very clean with 2 different atmospheres (1 side relaxed and quiet, the other more lively with plenty of activity). Staff here work extremely hard and the culture is clearly to ensure that everyone has a good time whilst keeping the place meticulously clean. The waitresses, waiters, room cleaning, gardening, animation team, maintenance team and reception staff were all very friendly. Thank you Los Zocos and staff 🙂

Chris Byrne

Hi, My wife and 2 children (12+16) have just returned from Los Zocos. It was the second year we have visited and we booked with a group of friends. It would have been their third stay in the hotel. You may ask why we keep coming back? Well, for a family break you can't do much better. The pools are huge (one quiet and one lively), the location is great (beach within 4 mins walk max), clean rooms, plenty of sunbeds, happy friendly staff, good selection of drinks and fantastic selection of food which is immaculately presented and replenished. We experienced Halloween and the restaurant and Chefs made a fantastic effort presenting themed food and decorations. Also a big shout out to the friendly pool bar staff and especially Kim T who helped us to enjoy our stay. I would definitely recommend.

Paul Taylor

Stayed here for a long weekend, 3nights. Nice and clean, spacious apartment. Good sports facilities with a great gym. All inclusive food, better than average, breakfast service the best. Good location close to beach and resort. Oh and the two pools in complex were good also. Overall, satisfying would definitely recommend 👍👍👍...

martin osinski

Restaurant to small for the number of guests with queing for meals and extremely noisy. The staff are very good and work hard to make it run smoothly. The music in main pool is much to noisy with heavy base which is fine for children and younger guests but many move to quieter pool. Their rules say no reserving sunbeds but theses are not enforced with people putting towels down at 7.30am then leaving until later in the day. The location is quite good for the beach and the rooms are cleaned daily. Not really for us though.

David Allen

Functional 3 star hotel, does what it does well without the bells and whistles. Rooms good size but basic, the ants come free. Restaurants well organised, food is good but lacks choice. Hotel feels spacious, sunbeds around quiet pool easy enough to get this week. At the right price I would recommend but pay too much and you could feel short changed.

Matt Burrell

The hotel looks a little tired, some areas need some maintenance and attention. That said the staff were all very helpful, especially when my little girl was taken poorly. Overall our holiday was good value for what we paid. The kids loved the pools and attached waterpark.

Gemma G

I stayed here for 1 week all inclusive with my 2.5 year old daughter and my friend. I’ll start with the posatives, the hotel rooms are outside rather than inside the actual hotel. It kind of feels like you’re staying in an apartment on a street- I really liked that rather than getting into an elevator to leave the building. The food I was really shocked by, I did think it would be bog standard with little choice. Nope, variety of choice, a mixture of different foods every day. We was told there is ‘snacks’ in between meals. me thinking this would be a piece of fruit or something.. no, they had a selection of burgers, hot dogs, salads, fries. I honestly can’t say they are stingy with the food because they are not. The children’s entertainment is ok, can’t complain at that. Right so the negatives, 30 minute walk from the nearest beach and town. There is 3 female staff that are so rude and miserable. One that works at reception and 2 that works behind the bar. When we arrived to our room, the first thing I did was use the loo, I noticed there wasn’t any hand soap ??? I went straight to reception to question this as never known a hotel to not provide hand soap? I was told they don’t provide it but offered a bar of soap ?? Like, a bar of soap is sufficient enough to clean your hands of bacteria after visiting the loo!? . I then had to visit the nearest supermarket to buy a bottle of hand soap. The number one negative for me is the cleanliness of the hotel room. Such a pity as it’s such a beautiful building and lay out, but the smell of the room was a mixture of musty damp and eggs? The taps in the bathroom had white dried water marks, floors were filthy, a rip in the patio curtain , furniture scuffed and chipped. It just really wasn’t maintained at all. The cleaners came in every day apart from Wednesdays and Saturdays. I had no idea what on earth the cleaners were doing as the only thing they did was empty the 2 bins. I witnessed this myself on one of the days myself and my daughter was having an afternoon nap on the sofa bed, the cleaner came in, emptied both bins then left. I didn’t expect a deep clean everyday but I do expect surfaces to have a quick wipe. None of that was done by the cleaners the whole week we was there. I was using my daughters wet wipes to wipe surfaces as I can’t live in a unkept environment. Surely I shouldn’t have had to after paying near £700 ?. The alcohol . Where do I start. I expected it to be the cheaper versions but you can drink 10 drinks and can’t even get merry. I would visit the area again but definitely not stay in this hotel

pretti K

Amazing spot for Easter Holidays specially if you have kids. First time we’ve done all inclusive and it was awesome. Our flight at night was delayed reached hotel after midnight and receptionist was so helpful and hotel had snacks and drinks available due to delay. Everyone from staff were very friendly and helpful. Entertainments were very good and breakfast, lunch, snacks, dinner, drinks cocktails by the pool all was extremely well done. Grandparents joined us for few days also and enjoyed the time. Definitely recommend and we will definitely be going back to the this hotel again.

Andrea Shaw

I wouldn't even give this hotel one star. Where do I start- if your reading this please don't waste your money. We stayed here for 7 nights with our 2 daughters and not once did we use the pool. It was over crowded , filthy and people smoking and drinking from early hours of the morning until 11pm at night not once did I see the pool been cleaned or beds. There was towels left all night for people to reserve beds. There was little or no cleaning done around the hotel paper cups food rubbish every where.The "All inclusive" is a joke - it's only between certain times. When we checked in we went to our room it clearly wasn't cleaned properly - there was coffee / tea stains on the tables . The mirrors and doors had greasy handprints on them- pillow cases had stains. When we asked the reception they told us it would be cleaned we left for a couple of hours but wasn't cleaned I resorted to buying cleaning products myself and doing it myself. The food was ok but the cutlery and plates still filthy - the water park is honestly a disgrace the place is manky and the slides look as if they will fall apart I honestly wouldn't stay here again if I got free holiday - and another thing it's about a 30 minute walk to the town which is not ideal with little kids in the heat so taxis every day. Do yourself a favour and get another hotel.

chris smith

Firstly, some of the complaints here (on the site) are COMPLETELY not the responsibility of the hotel. To focus on guest behavior is unproductive. The staff and the management cannot reject people and if we are honest they are not going to throw people out of the hotel for reserving pool loungers at 6am. So positive side of the fence first: Playa Blanca is a great place. We took the walk down to the harbour on the weekend and enjoyed the local market and the beaches (massive crabs just wandering about) - it’s a fabulous location. We also took 2 tours and booking them through the hotel was very easy. We did the Catamaran from The north of the island to the south of the island. The trip and the activities were great! We did analyse our own choices to sit on a coach for 90 min to drive north and sail back to 1KM from out hotel then sail back and sit on coach again. We were foolish and should have not done this. The second trip we did was the ½ day volcano tour which was EXCELLENT. Staff at the hotel are attentive. I would not be surprised if they go home cursing the British for the torment they are put through at the end of the day. I sat in reception for 20 mins and the sheer volume of nonsense they had to deal with was exceptional – one moan about the size of the paper cups/ glasses for beer springs to mind- just pathetic. When we arrived and got out room my wife couldn’t find the hair dryer. I was sent to complain. I then identified that the hair dryer was on the wall and that my wife is blind. The maintenance staff then turned up to give us a new hairdryer. I was then sent to advise my wife is the issue and not the hair dryer. They tested it but then left. The air con packed in and started leaking on the last night of our stay. It was fixed within the hour.

Mike Scott

Some bad reviews on here but it is a 3 star and people expect a 5 star. The food was good, and we also ate out at local restaurants. Lovely walks and a beach very close by that should not be missed and local cocktail bars. Pool in complex was cold but did stop people filling it. Gym needs repair but use able.

Charlotte Drablow

It was a bit of a run down hotel and there were a few creepy crawlies running around but it didn't bother us at all. We had an amazing week away. Definitely recommend getting a massage from the lower floor spa, he is very good.

Darren Tuck

So.. hotel nice needs some general tidy maintaining in room. Room was a good size staff fantastic entertainment staff where amazing. Food basic all inclusive not alot of choices . Pool was nice but had to sometimes wait for a sun bed but not an issue close to beach and shops. Entertainment for adults not great and kids club needs more things to do as it gets a bit " samey" however was a good enjoyable holiday

Lingy Hampo

Very good hotel food and service just a short stroll from the beach. Other reviews I saw didn't rate the food. Simply not true. The selection and quality is enough to cover everyone

Emily Harper

The best first family holiday. Quiet hotel. Kids club was brilliant. Kids loved the pool. Less than a 10 minute walk to all the shops and beach. Restaurants close to the hotel were lovely especially the curry place next door to the hotel. Better than the uk curry’s in my opinion and cheap too. The food was okay in the hotel loads of verity . Kids loved the chocolate fountain they had on Wednesday evenings. Absolutely beautiful we’ve just booked to go back in august 2024. Can’t wait!!!

Lea

The hotel is very close to the beach but it has pools that are perfect to use on days you don’t feel like walking 10 mins to the closest beach. The room was spacious and clean although the bathroom was full of tiny ants which were a little annoying. The bedroom has two single beds pushed together standing in metal legs which slipped around just when sitting on it. The wardrobe door was broken and would constantly slide open or closed. None of the ‘issues’ would stop me from staying here again, my overall experience is very positive. We did not use the restaurant because we were concerned with lack of vegan options. The staff are very nice, the animation in the hotel was mostly in French but they were happy to involve us and translate to English.

pauline greenhalgh

I am a solo traveller and THB Royal is my favourite hotel in Playa Blanca. I have stayed at this hotel many times over the last few years because it has everything I need for a relaxing holiday and I always feel relaxed and safe. Accommodation is spacious and spotlessly clean and cleaned most days by polite and friendly cleaning staff who also change towels daily. The food is always good with fresh meats and fish freshly cooked at each meal time and always delicious desserts. Breakfast has lots of choices and has everything you could ask for. The location is perfect and is only a few minutes walk to the beach which is good for me as I use a walking stick. The staff are friendly and helpful and always willing to help when needed. I always look forward to seeing the staff as they make me feel extremely welcome especially the lovely Bridgette and the lady with the lovely curly black hair who wrote her name for me because her name was one I had not heard before. (sorry I forgot your name but you know who I mean) There are two pools. One pool has entertainment staff that give holiday makers a good time and a good laugh. The entertainment staff are very energetic and friendly as are the lovely bar staff. The other pool is where you would go to relax and maybe read a book. There is a shop in the hotel which has everything you need at very reasonable prices. The entertainment at night is in French but for those not French a good time and a good laugh can be had even if you don't understand French. I have enjoyed a couple of Christmas times at this hotel but when I tried to book this year, 2023, I found that my usual Travel agents were not advertising the Royal which made me sad because I had to book a different hotel. I will truly miss seeing all the staff at the hotel this year and hope that Travel agents will soon start advertising this wonderful hotel again soon. I hope to be able to book my favourite hotel soon and look forward to seeing everyone again. Thank you for all the lovely times I've had while staying at the Royal and all the wonderful new friends that I have met while staying here.

Magda Glazewska

Fun hotel with lots of activities every day. Great location short walk from the beach and supermarket. I only wish there were better vegan food options.

Gary Williams

Beautiful hotel we stayed in a Junior Suite which had a lovely sitting room with TV. Bedroom two single beds pushed together, making it bigger than a king-size. The rooms were very clean and maid service daily. Would highly recommend a stay here. The only thing to note is that most of the guests are French and the entertainment in an evening was in French. Daytime activities were multi cultural and multi lingual.

diane gibbs

Rooms/suites - fab. Food - good varied and tasty, if bit cool, but microwave available. Bar staff - notably Rolando & Rene - ace. Clocked our requests straight away. Reception staff - mixed bag. Contradictory info given. 1st day told we could visit any of the other THB hotels, as long as we booked at reception. But next day, the same lady denied saying this. We requested a packed lunch another day-generally available from any of the other myriad of hotels we've stayed at, only to be regarded as total aliens from another planet. Having emailed the reception on 18th February (ignored) (stayed 20-27th May), to request spa info, and advise that my husband's birthday would be while we were there, I was very disappointed,despite several more reminders, for it only to be acknowledged with a printed compliment slip. I was assured day 1 that there would be a surprise, by reception, and the next day by the Jet2 rep. And by jingo, I would call it a bit of a surprise to get absolutely nothing. And indeed given a final warning as the manager had lodged a complaint at my husbands attitude (aka multiple reasonable requests!) Maybe the receptionist in question is in the wrong job. Just saying. All in all, enjoyable, but despite, not because of hotel's actions.

Alena Dvořáková

A simply great place to stay. The staff at the restaurant and bar is so helpful and always fun to talk to and they don't mind helping you with your Spanish ♥️ The animators, especially Johnny and Maria, are so devoted to kids and dancing that it is just contagious 😆 The rooms, surroundings, and pools are always kept very clean, the environment is quiet enough for kids, but still fun with the extra programs. The location is very close to the finest beaches on the island. Thanks to all of you for your hard work! I have to mention the close proximity of the airport for those of light hearing - we personally didn't mind.

Stuart Millington

Thoroughly enjoyed our 2weeks here ..rooms were cleaned regularly. We were quite impressed with our room looked like it had been recently updated..we were self-catering so can't comment on the all inclusive option..they have entertainment every night although its not our thing. Plenty of restaurants and bars within walking distance or taxis to other resorts..complex is on a hill.we found it very relaxing

Paige Hall

After looking online at the reviews, I was quite nervous about the rooms and service. I went here with my husband and 2 children. Room - we were lucky to have a double room. It was clean, well furnished and spacious. Food - we were all inclusive. Food was fantastic, lots of choice, fresh. The ribs which were served were delicious and meaty. Staff - all staff we came across were polite, friendly and accommodating. The staff who ran the kids events and face-painting were energetic and friendly. There are afternoon games in the main pool which were ran well or archery/football organised on the pitches. Location - about a 5 minute walk from the sea and shopping centre where you can have your hair braided, sing karaoke, hire bikes, etc. Just outside the hotel is a taxi rank. Overall, we had an amazing holiday. The pools were clean, the whole place is well looked after, and it is perfect for a family.

Edward Aboud

Loved our stay here. We went all inclusive and it was excellent value for money - the room was massive with a lovely bathroom and balcony and the location was brilliant too, a very short drive from the airport, 10 min walk to the beach and not too far from Puerto del Carmen either (only 5-6 euros in a taxi) There was a very wide range of all inclusive drinks including cocktails and lots of spirits. The vodka was only 25% but couldn’t complain given how strong they pour them The rooms don’t have air conditioning but I slept fine and didn’t find this to be a problem as the rooms were cool (we went in November where it was about 23-28°C) The animation team in the evening were brilliant and they had lots of entertainment on including bingo, African dance and a laser show The staff were all nice, some friendlier than others but none of them were unpleasant. It was my birthday on one day and when we came back from our day out we found they’d put a bottle of rosé in the room which was very kind of them There are 2 pools, one of them was next to the bar - both were a good temperature and lots of sun loungers Only gave 4 star instead of 5 because of the food. The breakfast was good but myself and my girlfriend ending up having a lot of meals out because the buffet was boring and repetitive and wasn’t the best quality You have to pay for the wifi if you want to use it anywhere other than reception, I didn’t use it though as I used my mobile data so can’t comment but it’s 15 euros for one device for a week Also beware that they don’t provide towels for the pool or beach, only for the room, so you need to bring your own towels I would definitely stay here again though and would recommend it to others, and was very impressed for a 3 star hotel

James Smith

Would definitely stay again. Very spacious rooms and balcony. Rooms cleaned daily apart from Wednesday and Friday. 2 nice swimming pools. 10 minutes walk to beach front where plenty of restaurants. Accommodation very comfortable a 3 star in my opinion and not far off a 4 star

Joe D

Great service and fantastic food. Had an enjoyable stay. Hotel is dated and this is reflected in the rooms. However we got such a fantastic deal that it was great value for money. if you want a state of the art nice and shiny hotel room book something appropriate and pay double. Little bit misleading to describe the hotel as four star. when it was built maybe but not anymore.

Paul Hart

Took a one week break here with my family of three, including an 11 year old child. We were looking for a quiet week just to enjoy the sunshine and chill. The hotel is large and has a great deal of communal space. Our room was good,large, clean and well serviced. The whole hotel was generally this way with lots of space. The food was excellent at every meal of the day, I can't stress this highly enough. The one downside is it's location- but we knew that when taking on this last minute cheap break. It's about a mile away from the closest point of the main urbanisation of the resort and beaches. This was no problem to us, we are a family that enjoy the walks and exploring. Of course this may be an issue to others, but the hotel does run a shuttle bus three times daily if you want it and taxis are available- we used neither of these services. For the size of the hotel and the available space, the games and activity rooms were small- bear in mind you can't just call next door! The pools are good but the areas surrounding could do with a clean down more regularly, we did find this poor but we are easy going. Didn't use the spa facilities so no comment on that. At the price we paid we have absolutely no complaints. You want Sandals quality, then pay Sandals prices- simples. Ultimately we had a great time and are planning a return trip next year.

Jane Cook

The decore and soft furnishings are a little tired. The staff were all very pleasant and accommodating. The food was very good and there was plenty of it. The actual spa was outstanding. My partner and I both had a massage and use of the spa. Would definitely revisit in the future.

Grá Ní Bhroin

This avid hiker loved the location at the edge of lava fields with plenty of volcanoes to explore. I stayed in May and the weather was so so. Very sunny but very windy and cool. Hotel is grand, very basic but affordable. I opted for B&B and the breakfast was amazing. Staff on hand to replenish and refill. Food so fresh and a great variety to choose from. I love walking so the out of way location didn't bother me. However for people not so hot on walking or infirm on feet taxis would be required as it's a good trek from Teguise and the hotel itself is uphill. Have no hesitation to recommend this hotel. The girls on reception and the cleaning staff are exceptionally friendly. The younger staff in the pool bar were only friendly to certain wristband wearers. The older staff however much more obliging and friendly.

Angus Jeffrey (Jeff)

The staff at the Hotel Beatriz worked so hard to give everyone a fantastic holiday. From the front of house to the caterers, all of the Beatriz team were welcoming and friendly; taking the extra time to make our stay special. The building itself is impressive and there always seemed to be something going on, the evening bands were a favourite. Our room was comfortable and clean, the housekeeping staff were so friendly and really happy to help. The pool area is huge, with plenty of space to chill. There is a variety of entertainment to keep the kids happy, but it is not intrusive in any way. We visited the spa every afternoon, mainly to avoid the hottest part of the day, it is showing its age, but is such a relaxing atmosphere that more than makes up for the tired decor. We had an amazing time, all thanks to the dedicated staff, and really hope to return for another relaxing family holiday.

Mark Newman

We had a fantastic week in November with our daughter, son-in-law and three grandchildren. The weather was stable, and warm enough to sit outside for all meals. Staff were fantastic in all respects. At every meal there was a massive choice of dishes. Our accommodation was great, a lovely bungalow in the top row, therefore very quiet. The gym is really well equipped. The pools are perfect for relaxing.

Sharon Robinson

Beautiful place and not as large as you might expect. Great Idea of semi detached bungalows. Well maintained and kept. Food was good, plenty of variety and themed nights were good too. Friendly staff and only 10 mins walk to the beach, bus also if you want to see the local area, mobility problems. Not 5 Star but then not claiming to be. Good place to take little ones and enjoy your self

Demi Williams

Had an amazing stay here, and can't wait to return. Everything was so clean and tidy. The staff work very hard and take pride in their work. The food quality is excellent, plenty of variety and everything is fresh. The restaurant manager is always around checking the restaurant is at it's best. The reception staff are very helpful and friendly. I'd like to see double beds and more comfortable beds, but thats all I can complain about. Thank you for a brilliant time.

Andrea Shaw

Where do I start. I wouldn't even give this hotel one star. We came with 2 young children for 7 nights and didn't spend one day in pool. It was filthy - packed people , adults smoking and drinking in the pool from all hours in the morning until past 11 pm at night - not once did I see the pool or beds been cleaned people left their towels out all night to save beds. When we checked into the room the room clearly had not been cleaned properly there was coffee and tea stains on the table- hand prints on the glass - shower had grime and dirt all over the shower door and ground - pillow case was stained. We called reception and told them and they said someone would clean. We left and went for food and arrived home to see it hadn't been done. I resorted to buying some cleaning products and doing it myself. The food is ok - but the cleanliness of the restaurant is appalling some of the chairs were broken and the cutlery and plates were not cleaned properly 🤢 . I could go on and on but if your reading this don't waste your money - it honestly ruined our holiday we spent no time in the hotel and after paying for all inclusive we ended up spending so much eating out. It's also a good half hour walk to the town and in the heat with two small children we ended up getting taxis all the time. The water park is also FILTHY and looks as if the slides are about to fall apart. Honestly I would never come back here even if was offered a free holiday

Eddie Howard

I'll try and keep this simple based on previous reviews and my current stay. So yes you will have to set an alarm for at least 6am to guarantee a sunbed- totally out of control. In general the hotel and rooms are clean but dated. Yes the towels for rooms and pool side don't smell fresh but are clean. Staff are hard working and friendly. The food is OK, fresh and plenty to choose from but like most all inclusive after a couple of days in a weird way all tastes the same. It's definitely not a 4 star hotel for sure but more like a 3. Whatever you do don't book the waterpark as total waste of money, needs extreme update, Me and my family all come away with some kind of minor injury (bruise or cut) as slides catch your spine and the floor is seriously slippy. I also witnessed a senior staff member last night trying to get a family to give a 5 star review but unfortunately they weren't happy too based on the current sunbed situation. Last thing we tried to hold the room as we had a late flight, this was not possible but we're given a shower room for 1 hr to freshen up, it was disgusting, dirty towels everywhere, shower floor was full of human hair and other bits? Clean towels were promised this did not happen but luckily we'd held onto some beach towels from earlier.

Robert Elks

Very well presented hotel with excellent facilities. I have had a sports massage for back problem! Gym is the best I have seen in a resort hotel. Good for children. I am b&b because I like to go to different restaurants, plenty in walking distance. Breakfast buffet offers a wide variety of foods, usual problem of keeping food hot. Rooms are suites, lounge, equipped kitchen, large shower room, bedroom, all air conditioned. Reception is pleasant, and the reception staff are really friendly and efficient. Recommend to couples and families.

Deborah

The room was serviceable and got the job done, however we did feel let down by a couple of things: The housekeeping was awful, they would barge into the rooms after knocking once, know zero English (which is obviously completely fine but surely they should know the words for “come back later” etc). I found them to be exceptionally rude. Had an especially bad experience where we arrived back to an unclean toilet filled with poop (not ours) and also our keycard missing. They don’t change the bedsheets either and when we arrived there was a bloodstain (not ours) that remained for the rest of our stay. We had our robes taken from our room and not refreshed. Generally I would be wary of the housekeeping staff due to these experiences. The spa reception staff were also incredibly unhelpful. We paid the extra €30 a night for the jacuzzi which honestly was worth it! The breakfast was very mid (the waffles were good but I don’t understand why they’re not available all the time🙈)

Chris Case

This is a quiet and friendly hotel. The staff were very attentive and helpful. The hotel is on the outskirts of town but is only a short walk from the centre. Overall we really enjoyed our stay and would most definitely come back in the future

Ulrika Fuchs

Although the gym is well equipped, this is not a sports & wellness resort. There are no classes offered and their opening hours during weekends are only until 2pm. You will find most guests drinking beer by the pool all day. On the positive side, the apartments are very spacious - as are the balconies. However, the kitchen was very poorly equipped - there was not even a cutting knife (!?) or a frying pan. The breakfast was pretty varied, but the dinner was barely OK. And if you are looking for vegetarian options, get ready to eat vegetables only. If, and I say if, there was a dish with legumes, they always contained fish or meat too.

Beverley Knox

Lovely hotel, but it's just a little too far out for us. The staff are friendly, professional, and very helpful. Nothing is too much trouble for them to help you enjoy your holiday. The food is good and plentiful. Lovely place to unwind Would be nice if they had a little gift shop on site.

anita agicic

The hotel has an excellent location. Close to the market centre and the centre of Puerto del Carmen, where you can find plenty of things to do. The hotel has a fitness centre, swimming pool, daily shows and a shop. The surrounding area is well maintained. The rooms are spacious. You have a terrace next to your room. However, I have a very bad experience with the beds. Very uncomfortable beds and cheap. A 6-legged bed with an uncomfortable yogi. The hotel is very noisy, the people and the workers have no regard for privacy and quietness. Not recommended for young couples who don't like to listen to children fussing. The maids are very friendly, but it is annoying if you are asked every day if you want your room cleaned. The hotel is suitable for a 3 star category. My boyfriend and I spent 600 euros for one week which is ok.

Andrew Smails

A good holiday was had here with my family! It's at the top of a steep hill but they provide a shuttle to the beach The rooms are cozy (, small)...but are kept clean every day with fresh towels . I found the staff to be very helpful...the lady who cleaned our room went the extra mile even leaving flowers for my wife. Pool area was pretty crammed with sunbeds but folks just got on with it . Entertainment around the pool was good for those who wanted it ..the lady in charge was lovely! A splash park was my grand kids favourite! with kids club beside it as well! Egnore the negative feed back you can have a good holiday here 👍

Melanie Chandiram

We love coming here. Rooms are kept clean. We have had breakfast included in the past, but this time around we didn't as we aren't big breakfast eaters, and we like venturing out to different restaurants. When I got back home , I wanted to re book immediately for next year only my other half told me to wait. I will return. I love the THB and I like to book same room if it's possible 126 Had a fabulous holiday.

Maureen Burns

First time in lanzarote celebrating our friends birthday. Had a great time service was great food good .we had 2 bed apartment next to smaller pool was great. Manuel and ismael were very good in main bar and pool bar kept us entertained all week looking forward to going back in February.

Aisling Mc Kenna

This hotel has a nice layout, very clean rooms and a lovely pool. However, the food is dismal, cold and repetitive. Tuna pizza every day for lunch for 10 days! Breakfast was OK but lunch and dinner were not! We encountered raw chicken at one point, we brought this to a staff members attention and he they didn't seem overly concerned, surprised or apologetic. Marlene at the bar and the cleaning staff were the nicest. Some others were quite rude. The entertainment staff worked very hard.

Vicky O'donnell

We have had a lovely week’s stay here at Lanzarote Palm. The staff have been friendly and let us keep the room for a few euros so that we could spend our last few hours on the beach. This is our second time staying here. The breakfast was amazing, wish the food in the evening had different varieties. Room was very clean.

Andrew Moore

It has been 2 years since we last stayed at this hotel, unfortunately standard's have dropped. Food was just ok and maid service was only every 2 days. On a plus side staff were very friendly and always helpful. Don't think i would class this hotel as 4 star anymore, very sad because it is in a great location.

Mark Ridge

Really enjoyed the stay, room was well appointed and comfortable, good choice of food and drinks. Only negatives are the restaurant needs air conditioning, the choice of pool bar music is very limited (great if you like Barbie Girl on repeat) and limited number of sunbeds. But on balance would definitely recommend.

Benjamin King Brookes

The room was adequate, all cooking facilities even tho we booked all inclusive. Lovely pool area, but not much seating area. The staff all came across as friendly. The food however has really let it down. And yes you can say "you cant cater for everyone" but the 1st 2 nights were the same.. fish and pork and not well cooked, im not a fussy eater but even i struggled to find something that tasted nice. The same sides every evening sadly. Chips, veg, sea food, pork. Really did not enjoy the food. We ended up eating out after the 2nd night, so spent more than we planned. Theres also no entertainment on this site and nothing for children so wouldn't recommend for families.

Maria Franco

I stayed here for 2 weeks at the end of September 2023. To begin with I must say it’s a very pretty place. the pool was great and the rooms looked nice. I booked as all inclusive. Not worth it. The drinks, you have to pay a euro per cup you get, if you don’t bring your cup back up. They change it when you bring your old one back, but it’s still a bit annoying having to pay every time you want a new drink and don’t have a cup or want multiple drinks. The vodkas and spirits are very cheap you don’t get any buzz off it, the beer is alright the only good one was San Miguel. The food is terrible. There wasn’t many options, it didn’t taste well, and you could only go in at a certain time. You were not allowed in if it was even 2 minutes past the time. The manager was lovely she was very nice, but the staff was a bit rude. I am Spanish myself but my boyfriend is Irish. The staff didn’t know I spoke Spanish, I walked in to get some lunch with my boyfriend after being in the pool and he forgot to put his shirt on, a man that works at the bar came in and said if he could put on a shirt. My boyfriend with no problem walked out and got a shirt, as I stayed inside the man proceeded to tell another of of his co workers in Spanish, “he is disgusting, these people have no manners” . Mind you they didn’t know I spoke Spanish. I found it very insulting as my boyfriend didn’t argue and complied to his order. It’s rude, i immediately thought of the other visitors that don’t speak Spanish, it’s seems as if the staff speaks bad about the visitors just because they don’t speak their language. This place isn’t the best when it comes to the food or drinks, the staff are alright but that one situation just put me off. If you want to stay here save your money and don’t book all inclusive. It’s not worth it at all. For the remainder of my holiday I had to eat out the whole time because I was getting sick from the food. Other family members of mine had stomach issues aswell from the food. The location is a few blocks down to the strip but the hill was a bit annoying having to walk up and down in the heat. The supermarket is close enough. The Air conditioner controller had the price of €10, which you got back when you checked out, but I just think it’s ridiculous. I’ve stayed in other hotels in puerto del Carmen and they didn’t have such rule. Overall it was alright, but it wasn’t close to what I expected by the amount of money we payed.

J Brigain

First drop off from the airport (ten minutes or less), spotlessly clean rooms, EVERYONE was so friendly and helpful, genuine smiles and good eye contact. Plenty good fresh food to choose from and no queues. Plenty good pools and a decent play park for kids. An awesome kids club, a life sized racehorse ride to sit on. Good evening entertainment and a very talented entertainment team. Lots of poolside activities and games. I love this resort.

Robyn G.

I stayed in this hotel at the end of October with my mother. I was attending a wedding. I love the fact that the hotel was situated in a quieter area but still lively. The harbour is but a short walk from the hotel with shops and places to eat. There is a free shuttle from the hotel to Puerto del Carmen, so we were able to go to the beach with ease. The room was very comfortable and clean. The amenities at the hotel were fantastic, from several pools to swim and relax at, very beautiful surroundings so it felt like a little bubble as there were no high rise building around. The staff were absolutely wonderful, a big thank you to Miguel, he was always a delight! The food and beverages were fantastic with a wide choice of meals and everything was very tasty! The wedding was beautiful. At sunset... the views were stunning, the food was delicious, the area where the dinner was held was beautifully decorated... All in all, a wonderful stay. R & M

julie greatwood

Wow this hotel met all expectations . From the moment we entered and saw the beautiful views through the hotel to the mountains to the moment we left we were thrilled. Really lovely place , you can find your little corner to relax , refresh and recharge . Rooms were great, swimming pools amazing and views incredible . The nearby town is small but beautiful centred round a marina . If you want to get away , have no stress and just relax then book here. It’s a big hotel but amazingly it feels intimate and small. We only had breakfast so can’t comment on food other than that , choice very good 😊 lots to do if you like activities as well

Gareth Tansey

My daughter and I recently visited for ten nights and would go back in a heartbeat. The staff were absolutely unreal, the room was great (cleaned every day with fresh towels and toiletries), the air con was the best I have experienced in the room, entertainment was great, the location next to the mariner is perfect. We will definitely be returning again!!

Marcus Reidy

Lovely hotel in a great location. Breakfast and dinner are a great variety. Staff friendly and helpful especially housekeeping. Nice rooms, great spacious shower. Large pools ,plenty of activities. Nice marina, on local bus routes. No tea or coffee in the room or at dinner. Card payment only in Hotel. Will visit again. 10 mins from the airport.

Darren Medri

Just finished 7 nights here. I'll keep it short and sweet. This hotel should easily be a 4 star. We went all-inclusive Breakfast had an amazing selection that will cater to anyone. Only negative, I would say were the sausages. Lunch - Amazing selection again. top quality meats and fish Dinner - Amazing selection again Pools - perfect for the size of the hotel Alcohol - not a bad choice. There is plenty on tap. Staff - very friendly and helpful Entertainment - not too had ends relatively early, though Special thanks to JUAN ANTONIA, who works relentless on his own at the bar in the evenings. Will visit again

Mike Spray

A superb place for a family holiday. We went with our grandchildren. We stayed in two adjoining units that had an interconnecting door that the kids really loved - they could come and see their grandparents in the morning without going outside. The food was good rather than great but there was plenty of choice, the kids loved their evening entertainment and both the pools in the hotel and the adjacent water park.

Ben Allen

Me & my girlfriend have just experienced our first holiday here over the last week. We noticed this hotel was extremely kid-friendly with loads to keep young ones occupied with poolside/pool activities, the water park next door, the kids club, evening entertainment inside and also restaurants/shops/beaches all in about a 10-20 minute walk from the hotel. However, there is an adults only room in the food hall should there be too many loud kids! Little bungalow rooms were cleaned each day, towels swapped over and clean bedding put on. All staff were extremely friendly & helpful upon arrival and throughout the week also.

billie deacon

This is an amazing hotel, made even better by the incredible animation team who really made our holiday special. The mini disco they put on every night for the children was great fun, and I loved the Broadway show as well. The rooms were clean and well equipped and the buffet had a good selection. Every member of staff we communicated with was friendly and attentive. We will be back, thanks for a great holiday!

Amy Akerejola

I came with my family the 2nd of august and from start to finish we had a great holiday. The rooms are well equipped for a family of four and the outside space has two sunbeds and table and chairs to have a drink and relax. The food was delicious with a lot to choose from even for picky eaters there was something for everyone. There is also wine on tap and beer and a great selection of drinks you can order behind the bar. All the staff were lovely and very efficient nothing was too much trouble. The entertainment every night was great and they had the kids entertained all the time. The all inclusive package is great with the aqua lava inclusive which is just next door and the beach is only 10 min stroll away. There is also plenty to do around the area. It’s in the perfect location. Great job guys keep it up.

Sarah jane Moir

Really enjoyed my stay here in early September. All the restaurant staff were friendly and worked very hard. The food was excellent, choices for everyone, everything was really fresh. The team running all the activities were great as well. So impressed that they were all multi lingual. They did a good job getting people involved but not too pushy. There was always something to do if you don’t want to just lie in the sun. Aqua aerobics, yoga, archery, ping pong etc. The main pool area wasn’t too busy, we were always able to get sun loungers after breakfast. There were to other pools if you prefer a quieter vibe. The resort is nicely located near the strip. 5 minutes walk. My only issues were the lack of air conditioning in the apartment and it was often off in the restaurant. I felt there was no where to really cool down.

Gary Bettison

A great location with access to resort bars and shops etc. Rooms are a little dated but they are as described and meet the purpose. Be careful with the family annexe, it does not have air con (as advertised) but you can hire it or a fan to help in the warm summer months. The rest of the hotel, services and food are excellent. The food & drink is great with lots of choice that varies each day, there is daily entertainment and the staff area great. All round a great place just make sure you are aware room wise.

scott maynard Gmail

What a nightmare, first room was NOT big enough for 3 X blokes literally had one bedroom and one wardrobe, so had to go back to reception change rooms got charged an extra €65 EACH to get just ONE more bedroom, had to move a single bed in front room, one of the bedrooms had mould ,damp on the walls and wardrobe smelled musty making all the clothes smell. Food was really bad, NO fresh milk for breakfast, asked for a bottle of water, the fridges were padlocked up and u had to pay, we all got the squits from the drinks in the hotel. NEVER Going BACK HERE AGAIN complained to manager he said didn't want to know about mould in room.

Emma Delaney

Visited for a five night stay as a single person in October. Enjoyed my time in this hotel. Staff were good natured, friendly and helpful. Plenty of options at meal times. The double room looked exactly as advertised. Aircon was fixed on the one setting but kept the room cool. Never had to stress about sunloungers 😆. The pool/pool area and hotel is kept clean. The self service drinks station was very convenient. It's a five minute stroll to the beach. The only small issue was that the gym is outdated and the treadmill doesn't work. However, that issue was minor in comparison to how much I enjoyed relaxing at this hotel.

Philip Conn

Other comments mentioning rooms being a bit dated are fair but they are spotless. Staff are excellent, food selection and quality are excellent for the price point and animation team we're great. Ignore the comments about poor food etc, people just being really fussy. For the money it's spot on.