Shelley Oldfield
From the moment I arrived Maria on the front desk and Javier made my stay very welcoming. I got my early check in as requested and was up graded to a family room which I was appreciated of. The room, shower lovely, the balcony great and lovely sun from 5pm. Air con and fans great as I suffer with my menapause and was not hot. Bed was comfy but very squeeky, the cleaners were lovely abd friendly. For me the room could be updated with some paint and maybe a little more smarter for a Melia but I am not complaining in any way just some suggestions. Last night upstairs were moving furniture until 2am which was not good but I am leaving today, Breakfast ok, but I am very fussy anyways but seemed a good selection and cater for everyone. Lovely beach, some tasty restaurants near by and shops, generally I will definately be recommended this hotel to my clients. For what I paid for this hotel, nothing to be negative with. Thank you to you and your team for making my stay a pleasure.
Rosália Rodrigues
WARNING: COCKROCHES IN THE HOTEL ROOM
My experience at this hotel was far below acceptable standards, particularly in terms of hygiene and the way a serious situation was handled by the staff.
On the second night of our stay, at around 3am, I discovered a COCKROACH in the room. I immediately contacted reception, only to be told that they could not help at that moment because the staff member on duty was alone. I was even told to deal with the issue myself.
After insisting, someone eventually came with insect spray, treated the room, and then suggested we sleep there anyway, despite the strong chemical smell and the obvious discomfort caused by the situation.
We refused and had to change rooms in the middle of the night. Even in the new room, we did not feel safe or comfortable after what had happened. The following morning, we chose to end our stay early and requested a refund for the following night, which had already been paid for and which we would no longer be using.
The management's response was simply:
“It’s normal to have cockroaches. Luckily, it’s not their season.”
In my view, cockroaches in a hotel room are never normal. This is a hygiene and public health issue that should be taken seriously — and it’s clear that no proper prevention measures are in place.
The way the situation was downplayed, combined with the refusal to issue a refund, shows a clear lack of professionalism and respect for guests.
For these reasons, I do not recommend this hotel. If you value cleanliness, safety, and responsible customer service, I strongly advise you to look elsewhere.
Jen Devlin
I loved my stay here. The sea view room is well worth the extra money. Access to the spectacular beach is handy. Pool is unheated so I enjoyed having it mostly to myself. Breakfast selection was vast and coffee good. Staff on reception were brilliant - especially Javier. I had double booked with another place in son bou which I couldn’t cancel - they let me stay the non refundable first night and cancel the rest of my booking but loved this place so much I booked in for a further two nights as couldn’t bear to leave. I’d had hesitations due to the low Google score (wouldn’t normally choose anywhere less than 4.2) but wouldn’t hesitate to recommend.
Terry L
Lovely view from the room. I do like tea and coffee making things in the room but maybe they're a disappearing facility. Clearing service and drinks service in the buffet restaurant was excellent - I musn't single out names- but there was constant queue for drinks at the bar. Location is lovely.
Carl Brumfitt
Great sea views from some of the rooms. Food in restaurant sometimes cold but there is a microwave.
To obtain a drink from the bar which sometimes has long queues you need a token that if you loose costs you one euro. Drinks are served in plastic beakers which is OK. But you need to remember to take back to the bar when you have finished to obtain your token back for the next time.
Snack bar is just that a snack bar with burgers hot dogs toasting machine etc.
Restaurant for breakfast lunch and evening meal is on two levels which is a bit frustrating as you spend more time walking from one level to the other. Gluten Free options are available and is a very good idea.
Staff are very friendly and polite rooms cleaned every day beds made towels changed etc etc.
Outside hotel there are shops but not many 15 minute walk and you have seen them all.
Swimming pools Freezing 🥶 sea is warmer. Hotel is located right on the beach with sunbeds to hire and life guard on patrol.
Entertainment well the 30 minute mini disco lasts about 12 minutes not long for the young ones at all. Shows not too bad we saw a magician and a group which were ok. Flemenco dancers i hate but to be fair the night they were on was very entertaining. Friday nights entertainment was two singers poor poor entertainment all spanish songs no English what so ever children bored adults bored not one part in english no idea what they were on about the hotel need to state that this entertainment is all Spanish AVOID THIS NIGHT!!!!!!!! Unless you understand spanish.
Lifts not a problem there is enough of them but they do get busy at peak times. But always return to reception area when not in use which is a great idea.
We stopped in the main hotel with the reception located inside where the other has no reception desk its there but not manned.
Couple of English tv channels but your not here to watch tv.
The wardrobe doors have been removed in the rooms and the shower is not very good but manageable. Unless you have small children then your best putting them in the bath.
No balcony lights so sitting out on an evening your in the dark.
My Booking
