Shelley Oldfield
From the moment I arrived Maria on the front desk and Javier made my stay very welcoming. I got my early check in as requested and was up graded to a family room which I was appreciated of. The room, shower lovely, the balcony great and lovely sun from 5pm. Air con and fans great as I suffer with my menapause and was not hot. Bed was comfy but very squeeky, the cleaners were lovely abd friendly. For me the room could be updated with some paint and maybe a little more smarter for a Melia but I am not complaining in any way just some suggestions. Last night upstairs were moving furniture until 2am which was not good but I am leaving today, Breakfast ok, but I am very fussy anyways but seemed a good selection and cater for everyone. Lovely beach, some tasty restaurants near by and shops, generally I will definately be recommended this hotel to my clients. For what I paid for this hotel, nothing to be negative with. Thank you to you and your team for making my stay a pleasure.
E J
We recently stayed here as a family, and while there are some positives, unfortunately the negatives outweighed them.
The good:
- The staff were friendly and helpful throughout our stay.
- The play area for kids is a nice touch, although it only opens at 11am. Families with small children are usually up much earlier, so it would be great if the hours were adapted.
- Direct access to the beach is a real plus.
- The entertainment was enjoyable and family-friendly.
The bad:
- You can smoke on all terraces, by the pool, in the entertainment areas. Come on Meliá, it's 2025 and it's a family hotel, not a 1998 hotel in Magaluf. Restrict smoking to one place, or ban it on your premises.
- It’s extremely noisy everywhere — the lobby, restaurant, terraces. Even inside the rooms we could hear neighbors and cleaning staff. Definitely not ideal if you’re looking to rest. The right choice of furniture, fabrics etc could solve this issue.
- The beds were rock hard, making it very difficult to sleep comfortably. They did change our mattresses though upon request.
- The level of cleanliness left much to be desired — rooms and common areas didn’t feel properly maintained. The cleaning staff however is lovely.
- The buffet was very disappointing, with poor quality food that didn’t live up to expectations. I was severely glutened despite asking for food from the gluten free menu (that supposedly is prepared separately). My husband who's not celiac also thought that the quality of the food (embutidos, quesos, fruta, verduras, carnes etc) was just bad. The lunch staff was nice though, but the breakfast staff needs a n education about food safety.
- Parking costs €15 per night, which feels steep on top of the room rate. Plus you need to go and fetch the key before parking, but how do you do that when there's no parking around while you go and fetch the key? It's just reversed.
- In our family room, the drawers weren’t fixed to the wardrobe — not safe at all with kids around.
- They use a strange “chip exchange” system for glasses. Guests are given plastic chips that must be swapped for a drink glass — it feels unnecessary and a bit unpleasant, as if they expect guests to steal.
- Prices are very high: for example, a tiny 20cl Coke costs €3.80.
- Wine list is tiny. They count on people drinking the house wine which is included in the full board.
Overall, the hotel is catered to foreign tourists and while the location and staff are good, the noise, outdated rooms, lack of cleanliness, uncomfortable beds, poor food, safety issues, and hidden costs made this a poor value for money stay. We wouldn’t return unless significant improvements are made.
Terry L
Lovely view from the room. I do like tea and coffee making things in the room but maybe they're a disappearing facility. Clearing service and drinks service in the buffet restaurant was excellent - I musn't single out names- but there was constant queue for drinks at the bar. Location is lovely.
Mark Straughton
Hotel was very clean, beach was amazing as was the view, food was ok what you would expect from all inclusive, rooms a bit on the small side with 2 single beds pushed together not what I had expected when I booked as I would have liked to have shared a bed with my wife, only 3 friendly members of staff the rest were miserable and could hardly raise a smile not so good when it's people like us that are paying their wages, locals were not much better either, obviously this is our personal review and others will disagree. Also if you are thinking of hiring a car do it via the airport as if you do it in son bou it's expensive.
Carl Brumfitt
Great sea views from some of the rooms. Food in restaurant sometimes cold but there is a microwave.
To obtain a drink from the bar which sometimes has long queues you need a token that if you loose costs you one euro. Drinks are served in plastic beakers which is OK. But you need to remember to take back to the bar when you have finished to obtain your token back for the next time.
Snack bar is just that a snack bar with burgers hot dogs toasting machine etc.
Restaurant for breakfast lunch and evening meal is on two levels which is a bit frustrating as you spend more time walking from one level to the other. Gluten Free options are available and is a very good idea.
Staff are very friendly and polite rooms cleaned every day beds made towels changed etc etc.
Outside hotel there are shops but not many 15 minute walk and you have seen them all.
Swimming pools Freezing 🥶 sea is warmer. Hotel is located right on the beach with sunbeds to hire and life guard on patrol.
Entertainment well the 30 minute mini disco lasts about 12 minutes not long for the young ones at all. Shows not too bad we saw a magician and a group which were ok. Flemenco dancers i hate but to be fair the night they were on was very entertaining. Friday nights entertainment was two singers poor poor entertainment all spanish songs no English what so ever children bored adults bored not one part in english no idea what they were on about the hotel need to state that this entertainment is all Spanish AVOID THIS NIGHT!!!!!!!! Unless you understand spanish.
Lifts not a problem there is enough of them but they do get busy at peak times. But always return to reception area when not in use which is a great idea.
We stopped in the main hotel with the reception located inside where the other has no reception desk its there but not manned.
Couple of English tv channels but your not here to watch tv.
The wardrobe doors have been removed in the rooms and the shower is not very good but manageable. Unless you have small children then your best putting them in the bath.
No balcony lights so sitting out on an evening your in the dark.
My Booking
