Radosław Konecki
Dear Area Manager of BelleVue Club,
I am writing to provide both an open review and a formal report regarding my stay at your hotel. My previous inquiry, sent via email on July 21, 2025, at 10:00 a.m., has gone unanswered.
My wife and I were guests at your hotel from July 24 to July 27, 2025.
First, I would like to commend the bartenders for their outstanding service. Despite the hotel’s high occupancy, they consistently greeted guests with smiles and courtesy, which deserves the highest praise. The organization of traffic in the restaurants was also impressive. Unfortunately, these positive aspects were the only highlights of my stay.
I would like to raise a few concerns. How often should a room be cleaned during a three-day stay? To my surprise, room number 322 was not cleaned at all during our visit.
While the room was completely renovated and tastefully designed, it had some shortcomings. The name "Double Deluxe" may be misleading, as it suggests a double bed when, in fact, there were two single beds. I also recommend a more thorough technical inspection of the bathrooms after renovations. There were no towel rails, and the drainage system in the shower area (wet room) was poorly designed, causing water to flow into the corridor when several guests were showering on the same floor at the same time.
Considering that the complex has nearly 1,500 rooms and suites, I wonder how many bartenders are scheduled to serve during evening entertainment programs in high season. A 20-30 minute wait for a drink with only four bartenders is excessive and detracts from the comfort of your guests.
I am disappointed that I booked my stay directly through the hotel's website rather than through a travel agency. Had I booked through an agency, I would certainly have requested a refund after such an experience.
Additionally, I could not find any information on your website regarding the lack of a "pool towel" service, which is typically included in all-inclusive packages at many hotels.
Overall, I am deeply dissatisfied. I have stayed at many hotel chains in Spain, and this is the first time I have returned from a stay feeling disappointed, especially since it was meant to be a birthday gift for my wife. Fortunately, dinner at the Aqua restaurant did help to salvage the celebration.
Due to the issues mentioned above, I will be avoiding your hotels in the future.
Agata
I stayed at the hotel for four days with a friend. The location is excellent, and there are multiple pools, so everyone will definitely find something to enjoy.
We checked into the hotel much earlier than the hotel's check in time, for which we were very grateful after the long journey.
The deluxe room was fresh and clean. Unfortunately, I had problems with the cleaning lady two days in a row. On the first day, she left my room door ajar, allowing anyone to enter for several hours. On the second day, she didn't even knock on my door; she entered while I was standing half-naked in a towel. Unfortunately, this is unacceptable to me. Most of the hotel staff were very nice and friendly.
However, food and hotel restaurants (all inclusive) are a separate story…
I'll start with the cleanliness - apart from the floor, I felt like nothing had been cleaned. The chairs were torn at the bottom, there were cobwebs on the chairs, the plates, cutlery, and glasses weren't washed properly. There were dried remnants of ketchup and rice, among other things, on the walls. A young boy who was cleaning tables was throwing dirty cloths over the heads of people passing by…
I'm not usually picky, but the snack bars had nothing but dried-out fries and sausages, burger patties the thickness of a sheet of paper, made of unknown meat, and bowls of vegetables that hadn't even been covered all day, with flies sitting on them. The quality of the food here is terrible; I spent two nights dealing with food poisoning.
Harriet Stephenson
My 7 year old and I have just got back from a weeks holiday at this resort. We absolutely loved our week there. The hotel staff were very helpful and helped us where ever they could. Our room was clean and was kept clean they came every 3 days.. The beach is an easy 15 minute walk.
The highlight of our holiday was the entertainment team they are an amazing bunch of people especially Gabriel, Emanuel and Vera. When they found out my daughter was poorly they went out of their way to cheer her up and check on her. They all show how much they love their jobs from the pool parties to the evening entertainment. They made our holiday one to remember and my daughter is already asking to go back next year and every year down to the entertainment team.
The only negatives I would say about this resort is the mosquitoes at the entertainment arena at nights they are rife down there. The other is the food it’s very repetitive they could do with adding other things like offering slices of pizza. The meal times at the restaurant are chaos. The hotel resort is very large so be prepared if you want to cover all of it there will be some walking to do but the area is flat so it’s an easy walk.
A. R.J
Stayed for 2 full weeks in July and here’s my honest review.
We booked a deluxe room with balcony (half-board – breakfast and dinner) in BelleVue Club Alcudia, after reading a mix of good and bad reviews and seeing the 3-star rating. Our room was in the Fedra1 building.
🌟 Pros:
The room was spacious, modern, and honestly very comfortable. The air conditioner worked like a dream – a lifesaver in Mallorca's heat.
The staff at the hotel were friendly and kind – from reception to cleaning. Special shoutout to the young African woman who cleaned our room – she was always smiling, did her job perfectly, and always knocked and asked permission before entering.
The dinner buffet was good. Even picky eaters will find something to enjoy. There was always chicken, fish, beef, pasta/noodles, and a huge selection of desserts. Honestly, the chicken was amazing every single night.
There are small markets inside the hotel area where you can easily buy anything – water, swimming gear, snacks, etc. Super convenient.
Multiple pools with different depths – perfect for everyone, and enough to not feel overcrowded.
Laundry facilities on site – useful for longer stays.
🚫 Cons:
Privacy issues: Some cleaners just barged into the room without knocking, which can be super uncomfortable – imagine you're changing clothes or in the bathroom.
The cleaning itself wasn’t great. It seemed like they used one dirty mop bucket for the whole building. We kept finding long hair all over the floor (we’re two guys with short hair). After every mop session, we had to pick up hair from the floor.
Only one big dining hall for this massive resort – no matter where your room is, you’ll have to walk far. In July heat and humidity, this daily hike to breakfast/dinner felt like a workout. By the time you arrive, you’re already sweating.
The restaurant was always crowded – queues for everything: to enter, to get food, coffee, even to toast bread. Finding a free table sometimes felt like a battle. Totally not a relaxing vacation vibe.
Not enough staff in the restaurant. Sometimes we had to wait a long time for a waiter to clean the table – eventually we gave up and started cleaning it ourselves.
The waiters were clearly overworked and it showed – many looked stressed and unhappy. One older waiter with long hair tied back was particularly loud, slamming cutlery, and had several tense interactions with guests. It didn’t create a nice atmosphere.
Breakfast got very repetitive after one week. If you’re like me and only eat hot breakfast, you’re stuck with the same “English breakfast” daily: dry bacon, fried eggs, beans, potato croquettes, and two cheap sausages with weird taste. That was it – every single day.
The water in the restaurant tasted awful – strong chlorine taste. It’s basically tap water, and drinking it is not pleasant.
Overall, I enjoyed dinner much more than breakfast – more variety, less chaos, and better taste.
Mosquitoes were a huge problem. Because of the nearby lake and lack of proper mosquito control, there are millions of aggressive tropical mosquitoes that bite even during the day. If you don’t completely cover your skin with strong repellent, they will eat you alive. I’m not exaggerating – they can totally ruin your trip.
The distance to the beach is also annoying. Depending on where you stay, it can be quite far. From the Fedra building, it was almost 2 km walk to the beach – every day. Not ideal in the hot sun.
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Final thought:
It’s not the worst place, and it has potential – especially for families or people who like big resorts. But personally, I wouldn’t return unless they seriously improve cleanliness, staff management, and mosquito control.
Chris Edwards-Dewey
Fantastic resort for young families. If you are after a peaceful couples retreat this is not for you! The place is massive, 11 pools to choose from. Food is good. Location beautiful. Ignore the terrible reviews. Great budget all inclusive.