Stuwy Bond
Absolutely beautiful place with the location ideal for everything. The beach being only a 10 minute walk, perfect for eating at many restaurants or the all inclusive with many ranges offered. Brilliant for the family with the daily entertainment team being at the heart of the fun. They are constantly working hard, either entertaining the children in the kids club or the daily water activities, French bowls, darts, ping pong tournaments and many more. All doing things with great passion and enthusiasm. We come every year and absolutely love the place. Lovely family break that doesn’t cost a fortune
Zhenya Rydenko
👎👎👎👎I can't recommend this hotel because upon check-in, they wanted to charge my husband for the already broken TV screen in the room. The hotel manager named Pablo claimed he was the one who broke the TV and lied to our face about seeing it on camera. After we asked to see the video, he was confused and ultimately didn't provide proof, just saying, "Okay, sorry, there was a mistake." 🤦🤬
Pablo even deigned to offer his assurances, but simply said it was a mistake.🤷🤷🤷🤦
This is simply disgusting; the start of our vacation was ruined. He simply wanted to charge us for an already broken TV and rip us off. There were also electrical problems in the room: the microwave was crackling, the light was flickering, there was no hairdryer, the bathroom door didn't close, there was someone else's hair on the beds, the toilet was dirty, and cleaning was rare. Upon check-in, they charged an additional €55 tax, €30 for using the safe, and a €20 deposit for the hairdryer and safe. For some reason, this wasn't mentioned on the website. 🤷
They also put ribbons on us that weren't all-inclusive, even though I paid for full-service, and I even had to prove that we were entitled to all-inclusive.🙆
The reception staff were generally poor with their customers.😡
We probably won't return to this hotel; it left us with unpleasant memories.
So be careful with people like Pablo. If there's anything wrong with your room upon check-in, immediately report it and show it to reception. This is very important; they really do try to blame their own shortcomings on their clients.
Our vacation was saved by the warm, beautiful sea and sun.
Ludi
Unfortunately, cleanliness in the restaurant area leaves a lot to be desired. It’s very common to find dirty cutlery, plates, and glasses. Sometimes you have to go through 4 or 5 items before finding one that seems clean. This seriously impacts the overall experience and makes meals quite unpleasant.
The resort definitely has potential. It’s located in a very nice area, with beautiful views and close proximity to the sea, which makes for a pleasant setting overall.
If it weren’t for the serious issue with dirty cutlery and dishes, I would have been quite satisfied with my stay. The hotel is reasonably priced, and I don’t have high expectations. The pools are nice, and the room service is fine. But those damn, sometimes disgustingly dirty plates and utensils really ruin the experience.
So in the end – unless the issue with the cutlery is resolved, I wouldn’t recommend staying here. At least not with meals included.
Amine Majri
We had a very good experience during our stay. Abdoul was extremely professional and kind; always ready to help us whenever we needed assistance, and we would like to thank him sincerely.
A small remark: the shower gel and towels were not systematically refilled or replaced by room service, which could be improved.
Aside from that, everything was great, and we truly enjoyed our stay.
D
This hotel is as described; it’s a 3 star hotel resort. It’s more suitable for families rather than couples seeking a quiet retreat.
With that said, my husband and I stayed in Neptuno 1, which looked to be one of the recently renovated buildings. The rooms were spacious and clean enough, although there were crumbs and dust on the floor beneath the bed, and random hairs on the bedsheets. To my disappointment, my room leaked whenever I took a shower for the first two days. Thankfully, this was resolved after informing the front desk reception, and after the drain cover in my shower was removed. Other than that, the AC worked well, which is an absolute must considering how warm it was. Unfortunately, the resort is located right next to a lake, which means there are lots of mosquitoes about at night. For this reason, we had to keep our balcony door closed at all times, which was a shame as it would’ve been nice to air out the rooms every so often. My husband and I were bitten constantly, even with repellent.
As for the breakfast, it was okay. There is lots of food to choose from, ranging from your typical English breakfast foods (eggs, sausages, bacon, hash browns etc) to more “continental” options such as croissants, pain au chocolat and other pastries. I would’ve liked to see more fresh, seasonal fruit, such as bananas, strawberries, cherries etc. Breakfast is also a very noisy and busy time regardless of when you go (our breakfast times were from 08:30 - 10:30), so do keep this in mind if you prefer more peace and quiet in the morning.
As for the cleaning, do not expect your room to be cleaned every day. We stayed for 7 nights and our rooms were cleaned about three times. On one occasion, I had to ask the reception staff if my room could be cleaned.
In terms of the resort’s location, it really depends on which building you are allocated to. Thankfully, Neptuno 1 was somewhat close to the beach (however still a 15 min walk). My husband and I took a walk around the grounds one day and noticed the Fedra building was the furthest away (perhaps a 25-30 min walk to the beach) so do be wary of this as well.
Overall, Bellevue Club is a 3-star resort. It is as described. There is no spa, gym or 5-star service but there are many pools to swim in and lounge nearby. The pool entertainment (Aqua Fun) is very good (thanks to all the staff!) and the evening entertainment seemed fun too, although we didn’t really take part. A lot of it seemed to be geared towards children, hence why this resort generally seems to be more family oriented.