My BookingMI Analyst
Location: Chester, CH1 6LT
Who we are:
HolidayGems Ltd and Destination2 Ltd are part of Travcorp Holdings Ltd and are two of the most innovative and progressive online tour operators in the UK, selling holidays nationwide to a variety of long and short-haul destinations.
Our inspirational business has grown from strength to strength in both financial terms and passenger carryings. Last year we surpassed the £110 million sales mark and gained market share across all key trading areas, including the UAE, Indian Ocean, Thailand and the Caribbean, resulting in over 500,000 bed/nights. We continue to go from strength-to-strength with a new cruise brand plus new destination openings in the year.
“The knowledge within our business is impressive and has driven our results this year. The work that we put in during the pandemic has become the platform for our growth, which together with a strong balance sheet and a strengthened senior management team, gives us a firm belief that we can and will become one of the most progressive travel groups in the UK.” Andrew Botterill, Executive Chairman of Travcorp Holdings Ltd
We believe that keeping our team happy contributes to our business success.
Our Culture:
Our customers book dreams and it’s our job to ensure we turn those dreams into reality. It doesn’t matter at what point in your career you are with us, which department you work for or where you are based, every team member plays their own crucial part in achieving our Belief “Everyone Deserves a Little Luxury”.
We have strong values that drive our ambition of becoming one of the largest tour operator groups in the UK travel sector and are looking for people who will be excited to help drive business growth. If you are entrepreneurial in spirit, creative in your thinking, and always ready to go the extra mile then we want you onboard.
Who we are looking for:
We are looking for a dynamic and articulate professional who is passionate about delivering a great customer experience who places the customer at the heart of everything they do to join our team in Chester. You will use your exceptional communication skills and written skills with customers to resolve queries effectively whilst providing outstanding customer service, building a strong rapport for future repeat business.
Purpose of the Role
As an MI Analyst you will play a crucial role in optimizing our current suite of MI reports bringing data from numerous sources into SSRS and Power BI.
The ideal candidate has an analytical approach to problem solving with a comprehensive understanding of SQL, as well as experience developing MI reports to share with all levels of the company to drive sales and aid business growth.
Key Responsibilities
- Design and implement reports within SSRS from SQL data sources.
- Identify gaps within current MI reports and implement accurate datasets to fill them.
- Expand the current set of Power BI dashboards and encourage adoption of self-serve reporting across all business areas.
- Refine SQL jobs to maximize performance and availability of data for reporting.
- Ensure data from numerous systems is available for reporting within the SQL data warehouse.
- Provide data and define processes within Finance for reconciling payments and receipts.
The Person: Essential Knowledge, Skills and Abilities:
- Proven experience as an MI Analyst, preferably in an online travel setting.
- Proficient in SQL, SSRS and Power BI.
- Advanced knowledge of Excel with ability to summarize and present complex data in an easy-to-understand format.
- Knowledge of Google Analytics having utilized the tool to understand the customer website journey and combining with other data to extract actionable insights.
- Strong analytical and problem-solving skills with the ability to interpret complex data sets.
- Excellent communication skills with the ability to convey technical information to non-technical stakeholders.
- Enthusiastic about using new technologies and tools to interpret data.
- Capable of producing high standards of work to tight deadlines.
- Ability to work independently with minimal supervision.
Personal Qualities:
- Exceptional attention to detail and accuracy.
- Highly organised.
- Ability to work diligently at pace.
- Pro-active, delivery driven and highly self-motivated.
- Excellent interpersonal skills.
- High levels of concentration.
- Confident individual with the ability to work independently.
This is a Full-time office-based role in Chester (CH1 6LT) where you will be required to work 37.5 hours per week, Monday to Friday 9am to 5:30pm.
Core Benefits*
- Competitive salary
- Company Pension Scheme
- 22 days holiday rising 1 day per year (up to 25)
- Enhanced Pension
- Enhanced Maternity & Paternity
- Learning & Development Funding
- Friendly working atmosphere
- Company social events
Additional Benefits*
- Life Insurance
- Health & Wellbeing Hub (including EAP)
- Partner Exclusive Concessions
- Staff Travel Discounts
- Employee Discounts Platform
- Eye Care eVouchers
- Long Service Awards
- Lots more perks!
How to Apply
If you are passionate about presenting data to drive business success and meet the qualifications outlined above, we encourage you to submit your resume and a cover letter outlining your relevant experience and accomplishments to recruitment@holidaygems.co.uk