Online Booking Administrator

Our customers book dreams and it’s our job to ensure we turn those dreams into reality. It doesn’t matter at what point in your career you are with us, which department you work for or where you are based, every team member plays their own crucial part in achieving our Belief “Everyone Deserves a Little Luxury”.

We have strong values that drive our ambition of becoming one of the largest tour operator groups in the UK travel sector and are looking for people who will be excited to help drive business growth. If you are entrepreneurial in spirit, creative in your thinking, and always ready to go the extra mile then we want you onboard.

The Online Booking Administrator will work as part of a team to ensure that any online bookings which may fail as a result of any technical or supplier led issues are quickly and efficiently identified, resolved, processed and administered in order to maximise sales. This will be achieved through your determination in identifying the issues at hand, sometimes speaking to customers to identify their needs through effective questioning and you will continuously work towards and exceed the targets you have been set. Attention to detail is key and you will facilitate and process customer payments securely ensuring all information obtained, inputted, and verified is accurate at all times. You will strive to deliver exceptional customer service representing both our successful brands. Ultimately, your aim is to drive repeat custom by providing outstanding service and building strong rapport.

• Identifying failure issues and reporting through to the correct internal channels
• Utilising multiple supplier systems in order to re-book customers holidays
• Process customer payments securely and accurately
• Loading accurately into our back-office system
• Continuously working towards and exceed booking targets
• Ensuring all information obtained, inputted, and verified is accurate at all times
• Striving to deliver exceptional customer service

• Experience of working in a fast-paced environment
• Computer competent to book holidays swiftly and efficiently
• Ability to learn online systems quickly and navigate at speed
• Word and Excel experience

• Exceptional attention to detail and accuracy
• An excellent communicator with great interpersonal skills
• An attentive learner who can work swiftly
• Self-motivated, proactive and enthusiastic
• A confident team player
• Demonstrate good initiative

We are looking for full-time or part-time, contracts ranging up to 39 hours per week.

You must be available to work into the late evenings (10pm/11pm) and have availability at the weekends.