N Khlonchokchai
My recent stay at this hotel was, unfortunately, a rather disappointing experience. While the prospect of a comfortable and enjoyable stay was what I had in mind, the reality fell short in several aspects. Firstly, the cleanliness of my room left much to be desired. The floor retained a sandy feel, which was quite unpleasant while walking barefoot. This immediately set a tone for my stay, highlighting a lack of attention to detail in maintaining the room's cleanliness.
Moreover, the room's maintenance seemed to have been neglected. The light on the balcony was out of order, contributing to an unwelcoming atmosphere during the evening hours. Additionally, the wallpaper was peeling off, and the ceiling was in dire need of a fresh coat of paint. These issues collectively detracted from the comfort and aesthetic appeal of the room.
A significant shortfall was the absence of basic amenities. Essentials such as water, coffee, a shower cap, and toilet rolls were not readily available in the room. The necessity to request these items felt like an unnecessary inconvenience, deviating from the standard hospitality one would expect.
The service experience, particularly at the reception, was underwhelming. Information provided during my stay was not particularly helpful. A notable instance of this was the confusion surrounding a packed lunch for an early morning excursion. Despite observing a precedent where another couple received a packed breakfast due to their early checkout, my request was denied with the explanation that it needed to be ordered in advance. This inconsistency in service was frustrating and conveyed a sense of unpreparedness to accommodate guests' needs effectively.
Overall, my stay at the hotel was marred by issues related to cleanliness, maintenance, amenity provision, and service quality. These elements combined to create an unwelcoming and unpleasant hotel experience. It's disheartening to report that this hotel did not meet the expectations set by its advertised offerings, and improvements in these areas are crucial for future guests.
mark Connolly
What a great hotel, made by the staff and how they make you feel. Vanessa, Rosalina and the rest whose names escape me are really welcoming and look after you. OK, the place could do with a lick of paint, but this is outweighed by the positives. Food is good, location is good, rooms cleaned well every day. Now under new ownership and hopefully they think carefully before making too many changes. It's the team that make this hotel. I've been 7 times..
Andrew Marriott
We are only halfway through our holiday at the hotel. We are more than impressed. The room is spacious. There is a great pool area, life guard, and safe children. The restaurant is very nice and the food is excellent with themed nights. All the staff are friendly and very professional. Nothing is too much trouble for them. You can walk either way on a great promenade. Supermarkets and bar just across the road.
Arron Keating
Everything was amazing from the room to the pool to the breakfast.
I've read one or 2 complaining about really random things like a stain on a couch and the staff at reception but it's genuinely an excellent place to stay for a quiet few days away.
The staff are as good as any other staff I've encountered elsewhere. Always up for a laugh and there to help with anything you want.
The room was spotless and cleaned daily.
I suppose it could do with updating a bit but everything worked and was clean so no complaints.
Location is good for a few restaurants and places to have a drink. Golf courses are very close.
Not a place to go if you're looking to be partying but if just after a relaxing time away with a few drinks its recommended.
The spa was small but in good condition.
Juanita Williams
The staff at this hotel make it. They are so friendly and helpful. Meals are buffet style with fresh selection every day. Drinks are available all day. Right on the coast so you can walk for a good hour and half (at least) every day along the sea line.
We were there for New Years Eve, and they really put on a great evening. Evening dinner was beautifully presented, greeted by immaculately dressed staff with a glass of fizz, then at around 10 pm there was a disco with a really good vibe, something for everyone. Before midnight, we were given party packs with balloons, steamers, hats, etc. Just after midnight, we stood on the upper sun deck to watch fireworks go off along the coast. What a fabulous way to bring in the new year.
The hotel is close to San Blas shops, bars and restaurants if you want to venture out.
My Booking
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