Ingeli 7
I love this hotel. The rooms are really really nice and cozy especially if you have a room with a pool view. The staff here is really nice and helpful. The pool area is really good especially for kids. The staff does fun activities and games around the pool for everyone everyday. The food is also really good and they have a big food choice range. The location is also very great because its really close to the ocean and all the shops. If you’re thinking about booking this hotel then definitely book it.
Laura
Staying at this hotel currently with my son's and it is really lovely but not sure it meets a 4 star rating or warrants the 4 star price tag.
My room is clean but only has a view of the bar roof and it is very noisy at 9pm just as my 5yo is falling asleep. I paid full price for my 5yo but his bed is a sofa trundle.
They offer good children's entertainment earlier in the evening in a different space for young children but unfortunately the main entertainment is just below our room and really kicks off at his bed time. The beach is about 8mins away, it's located in a nice area. It's well maintained.
Pros:
- Very clean and the staff work hard to keep it this way.
- Great range and quality of food in the buffet restaurant.
- Great pools - clean and well maintained.
- Lovely children's facilities (some at an additional cost though).
- Complimentary WiFi available.
- English (& other languages) TV channels available.
Cons:
- Items that should be included in your room all have an additional cost, even if you have paid all inclusive, e.g. no room kettle, no complimentary tea, coffee, hot chocolate or even water, no iron, no shampoo, no shower cap or cotton buds etc just very basic shower gel. You must pay an upgrade if you want robes or slippers, pool towels require a deposit, the spa facilities are an additional cost etc etc (you get the idea!)
- Restaurant staff hassle you to buy drinks and try to remove water glasses if you are not purchasing expensive bottled water - very poor sustainability credentials.
- Pool bed wars are real here! More guests than space.
- The front desk staff rely on the hotel app rather than provide info at check in. They're always busy and seen a little harassed. Certainly no concierge service.
- The Up! facility is a lot more money to upgrade (€50/day if you're half board)
- No prices listed at the bars or food outlet and children can rack up costs on their wrist bands.
So, a nice hotel but no little luxuries that make you feel remotely valued as a guest.
Following the customer 'service' teams response, I would add that casing aspersions as to what I can afford is unnecessary and tacky. My feedback is constructive, not critical, and your inability to accept it as such only evidences the level of service you're providing.
john speirs
A lovely modern looking hotel. But no USB sockets in rooms. Adults only pool used by kids parents ignoring the signs saying adults only.
Beds rock hard not comfortable at all bad nights sleep. Bar service ranged from really good to really bad. Table service was good but a couple of times there were numerous people in the Fun Bar and only 2 people serving it took 40 minutes to get a drink one night.
Restaurant had good variety of food bur breakfast seemed to have been prepared long before restaurant opened as some items were luke warm.
Lock on balcony worked but handle was falling off.
Probably great holiday for families with kids.
David Robinson
A beautiful hotel, lovely staff and the pool area is fantastic. The only issue we had the hot food was cold and some people were having to use the microwave to heat it up. If you go early for breakfast or dinner then you will get hot food. The best entertainment was the rock band and Tina turner they were brilliant and the animation team were very good. We will return again.
Leighann Mackenzie
If you’re on the fence about booking this hotel, book it. The location is great. The hotel is well maintained, the staff are also lovely. Great selection of food for all the family. The hotel was busy but not too busy. The adult pool was a great place to relax. My boys loved the slides. Honestly could not recommend enough.
If you’re half board like us, you can keep track of your spending on their app. You don’t pay upfront for your drinks or food so it’s a good idea to check this daily.