Carol Jones
Everything here was fabulous! They even made a huge effort for my birthday with rose petals and pillows and cake! So nice.
Loved it! Great location to walk into the Medina and the breakfast was really great - so much choice. Everyone super friendly. Choice of quiet pool away from families too :-)
Debashis Paul
My wife and I stayed here on our vacation and upon arrival, we were informed that we had been upgraded to a suite from the Premium Pool View room that we had booked.
Excited as we were, we quickly found out that the room faced an alley and the restaurant's kitchen exhaust. Opening the balcony door, we could only smell food.
However, the suite was excellent and the bathroom was fabulous. As tired as we were, we decided to stay put and never open the balcony door.
Overall, the hotel was good and staff was friendly and helpful.
We were pleased to meet Mohammed, a wait staff at the restaurant. He made us welcome and took care of all our food and shisha needs.
The breakfast buffet was huge. However, it was the same everyday. We quickly got bored of it.
There is one issue that all guests should be aware of. Water in the room is limited. We learned it the hard way when in the first day after returning late to our room, we were informed that we were given our day's quota of free water (4×330ml) and we had to buy water at room service prices.
Always, it was a pleasant stay. But if we do visit Marrakech again, we might explore other hotels.
Cherrelle Davis
This was such a beautiful hotel with great facilities and wonderful staff to top it off. Everyone greeted you with a smile and was so helpful in ensuring our stay was a pleasant one. Shukran Hanane for always making sure our room was neat and tidy.
Only negative which should be temporary is the ongoing construction at the time of our visit. So expect noise in the mornings.
Location is also perfect. Very close to the airport and the médina as well as other attractions. We really enjoyed our stay and would love to return soon.
Paul T
Our stay at Savoy Le Grand Marrakech was deeply disappointing from the moment we arrived. The hotel felt more like a construction site than a resort, with loud banging and metal work echoing throughout the day. We were never informed about any major construction work beforehand, which set the tone for the rest of the experience.
We were told we’d been “upgraded” from a pool-side room to one on the third floor, but the room was identical to the standard layout. To make matters worse, the sliding door was broken. It took six unanswered calls to reception and eventually a visit downstairs just to get someone to look at it.
The rainfall shower didn’t work properly, and housekeeping seemed overwhelmed. Towels arrived with marks on them, and it took three separate visits just to receive replacements because they’d run out while servicing rooms. The toiletries provided were mismatched and insufficient, including six bottles of shampoo but only a single shower gel.
Service overall was extremely poor. The hotel restaurants offered bland, overpriced food, and breakfast was chaotic. Getting a coffee meant repeatedly flagging down a waiter or giving up and making it yourself if you were lucky enough to find a clean cup.
I’ve had better experiences at motorway service stations. The only staff member who consistently showed any warmth or professionalism was the security guard on the private entrance to the mall, who greeted everyone with a smile and a “Bonjour.”
In its current state, this hotel does not deliver the quality or comfort it advertises. I would not recommend it.
swapna K
The hotel is under renovation so expect a lot of dust and noise in the day. No wonder there was a discount on rooms. On the positive side service is very prompt , location is near Gueliz with a quick car ride and decent breakfast. Hotel staff are able to organise taxis / offer hotel car at reasonable price as Uber is non existent . Rooms are a good size but do not reflect 5 star luxury . Our bathroom door was unhinged and they fixed it quickly but seems to reflect poor materials . An average experience and do not expect 5 star luxury due to the above reasons .
My Booking
