Saumil Mehta
Room, shower, location and breakfast were good. We had a rude awakening at 2am when room service walked into the room unannounced. We did not get any sleep later. Spoken to duty manager next morning. She did mention she would contact us before we left. But no update on this. On day of checkout our lights were turned off and wireless access was blocked at 10am, when the checkout clearly states 12 noon. We could not be bothered to query since previous query was not followed up. There is nothing mentioned in hotel description that you cannot bring outside alcohol or food in the hotel. But when you get there that is the case. So if you want to bring your own alcohol or food don't book this hotel. Also pretty sure that you will get better service and rooms for the same price at other hotels in Marrakech. Definitely not coming back to this hotel.
Debashis Paul
My wife and I stayed here on our vacation and upon arrival, we were informed that we had been upgraded to a suite from the Premium Pool View room that we had booked.
Excited as we were, we quickly found out that the room faced an alley and the restaurant's kitchen exhaust. Opening the balcony door, we could only smell food.
However, the suite was excellent and the bathroom was fabulous. As tired as we were, we decided to stay put and never open the balcony door.
Overall, the hotel was good and staff was friendly and helpful.
We were pleased to meet Mohammed, a wait staff at the restaurant. He made us welcome and took care of all our food and shisha needs.
The breakfast buffet was huge. However, it was the same everyday. We quickly got bored of it.
There is one issue that all guests should be aware of. Water in the room is limited. We learned it the hard way when in the first day after returning late to our room, we were informed that we were given our day's quota of free water (4×330ml) and we had to buy water at room service prices.
Always, it was a pleasant stay. But if we do visit Marrakech again, we might explore other hotels.
Francisca
Savoy Le Grand is in a great location,close to Menera mall which is linked to the hotel by a door.
There are various restaurants near the hotel and W bar is right next to the hotel.
The hotel is nice and clean,room was clean and moderately sized.
We had breakfast which had a variety of Morrocan dishes amd intercontinental dishes,the issue i had was the staff at the restaurant were too quick to pack the buffet food they actually pack up the food while guests are still eating.
The swimming pool was nice,clean and big but quite cold,guess its the time of the year because i visited in October.
There is a bar by the pool which i enjoyed,there was good music and variety of cocktails and drinks.
I found their drinks to be quite pricey though.
Overall i would stay at Savoy Le Grand hotel because of its location and proximity to bars and restaurants.
CG Theodor
It's a pity for the location that this hotel is managed by some not very well trained people and bad practices related to guests. The room was good but they failed to do basic checks and our water boiler was leaking water. I told reception but they forgot to change it. The majorvissue we had withvthis 200E/night hotel was the noise from construction work and the deceiving politics related to the spa. The noise: they are doing major overhauls and starting eith breakfast you only hear construction equipment at the main pool and eating area. Again we are talking about a 200E/night accomodation not a riad in medina. The other surprise for me was that they request 20E for 1 hour access to the spa wich only has a poor maintained jacuzzi and 2 pitiful finnish saunas , if you even can call those saunas. The door of the sauna has a big hole at the bottom and your feet feel cold inside, there is no sauna tiner inside or sauna relaxing music. Also tgere is no drinking water awailable or immediate cold shower for when you are done with a sauna session. Am I requesting too much from a 200E/night hotel that also requests 20E/hour access to a spa/sauna that does nit even match what some of us,sauna livers have at home. Inside the sauna all screws are at sight, some of them covered by plastic masking buttons. Alsovtge light mounts snd masks are of plastic. Really??? Plastic in a 90 degree sauna . What a bad joke made on guests money, time and nerves.
The food at breakfast: you can get the same at a 50E/night riad in medina.
After I pointed all these to hotel staff tgey offerred late checkout for us in one dsy saying that we can leave 2 hours prior to our airplane departure whichvwas 17:00. Next day tgey said it was still ok withvthe late checkout but tgay said they can only do until 15:00. Hmmmm... after 12 we went to our room and surprise the keycards were deactivated.
Yeah, 200E/night hotel... I really do not recommend this , it wilk be a waste of money, time, nerves and holiday.
Cherrelle Davis
This was such a beautiful hotel with great facilities and wonderful staff to top it off. Everyone greeted you with a smile and was so helpful in ensuring our stay was a pleasant one. Shukran Hanane for always making sure our room was neat and tidy.
Only negative which should be temporary is the ongoing construction at the time of our visit. So expect noise in the mornings.
Location is also perfect. Very close to the airport and the médina as well as other attractions. We really enjoyed our stay and would love to return soon.
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