Pete Underwood
The hotel is complex is a calling environment to be in and our room was large and comfortable. The staff and the service they provided were excellent. They’re all super-friendly and happy to help. I’m vegan and my girlfriend had a gluten allergy and we both found it easy to eat at the buffet. The staff made it clear to my girlfriend what she could/couldn’t eat and when we asked for vegan or gluten free desserts they were happy to go to the kitchen and get us some. Would definitely go back there.
Darren Thomas
I don’t often review a hotel 24 hours into a five night stay, however it has already been such a wonderful experience that I’m confident to be able to post so soon! The hotel and grounds are gorgeous with lots of different native trees, bushes, shrubs and cactus and lots of information about them. Inside there are lots of works of art from local artists and plenty of serene areas to relax. The service from all the staff has been absolutely first class. The buffet restaurant is far and away the best all-inclusive buffet I’ve experienced (and if you read my other reviews you’ll see I’ve been quite a few!) The choice is fantastic and everything is freshly prepared and very tasty. There are two different pool bars next to 2 of the many swimming pools they have (and because there are so many pools and so many lounges it’s never a problem to find somewhere in the Sun to relax) and a wonderful lounge bar. The cocktails are probably the best all inclusive cocktails I’ve experienced and as I said the service has been superb. My bedroom (standard twin room) is very nice and clean, in fact the whole hotel is pristine. I will definitely be back and would 100% recommend this hotel.
Elaine Douglas
Huge resort with great staff and only 10 mins from airport. Regular planes overhead but can't say they bothered us.
Advertised as 5 star but only just 4 star in most areas. Bathrooms need updating. Rooms adequate but clean. Royal level worth paying more for with regards to food service and pool options but pool area only open for towel change/drinks at 11am. Far too late. No rush for sunbeds & plenty available. Dolce Vita restaurant was lovely.
Food is fine but self service hotplate food always luke warm. Mugs in room don't fit under coffee maker so totally pointless.
Numerous cockroaches in bathroom first night so moved to a lake view room, but so many midges outside we couldn't use the balcony.
Would we return? No. Resort much too big for us, minibar chargeable if you want it restocked - even though all inclusive, Royal level isn't adults only and we'd prefer places to walk to as it's a resort with nothing to do nearby. Staff outshone the resort
Nicole M
I needed a relaxing getaway while working remotely, and Barceló Tenerife was the perfect place for it. The staff was wonderful across the board, but I especially want to commend the gentleman at Breeze Bar who served me every time—he was phenomenal! I loved the variety of free daily activities, along with the opportunity to go on excursions. The spa was absolutely perfect, and the food was excellent. I can't wait to return soon with my husband!
Two suggestions that could enhance the resort experience:
- Cleaning of public areas: I noticed quite a bit of dust and spiderwebs, particularly in my room, common areas, and at Buffet Drago.
- Service at Buffet Drago during dinner: I came across other reviews mentioning slow service during dinner, and I experienced it myself. Having worked in the service industry, I completely understand that dinner is the busiest time. I even saw what seemed to be the manager and bar staff stepping in to help, which shows great teamwork. However, it might help to have additional staff scheduled during the dinner rush to improve service efficiency.
Olga Heda
We are a family of 3 with a teenage kid, stayed in a hotel early April for 4 nights. Loved the experience! The staff is very attentive, hospitable and nice. The food is amazing including themed dinners. The territory is big enough but not huge, there is a lake for 5 minutes fun kayaking. There are many pools but only one was heated, so it gets crowded. Nice pool is by the sea, but it was too windy over there. The hotel designed as volcano with all the nice details, excellent lobby bar with a view. We took half board and it was more than enough. I particularly liked evening shows-they are 30-40 min. And different every time. There is an opportunity to take a walk at the waterfront with a views to cliffs and volcano in the sea. Supermarket is 5 min drive. It’s a bit far(30 min) from coastal touristic busy area but it has its charm. Also airport is very close so if you don’t like planes, it’s not for you, they are frequently flying. Overall, super nice stay.
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