Boldsnlove Amber
Apart from the staff being really friendly we thought it was an overpriced hotel with very very average food. We have stayed in the family apartment which was really outdated, like nothing has been upgraded on the last 20 or 30 years, the smell was awful also. Beds are very uncomfortable, my husband and I both have had back pain from the first night. The wardrobe door was broken which I reported but nothing was done to it. The shower tap was also broken. Not that we watch a lot of TV, but we were staying with two little kids which needed to chill every now and then but TV was tiny and super old, and didn't have any Netflix or similar apps to opt for. The kids pool on the side of the apartments would've been nice for kids but it was freezing cold, and they're played on the higher level of the hotel so it was very windy, so kids didn't want to play there as it was really cold for them, the kids pool should've been warmed up! The playground for kids made up of old plastics toys is almost falling apart, should've been updated. As I mentioned before the food was below average, the only meal was ok was breakfast, and kids liked ice cream, but the cakes were horrible, seafood was awful and meet was very very badly cooked. Salad bar was ok, drinks were horrible. Luckily we don't like to drink much so we just had water and coffee but we have tried a cocktail and it was undrinkable. You couldn't get prosecco (which isnt even prosecco but cheap sparkling wine) during the day, only after 6 so I've tried white wine instead, but I had to mix it with soda water because it was horrible by itself. The beer was ok, just normal lager. Snack bar was horrible, foot was cheap processed food and it was cold. No fruits for the kids whatsoever on the snack bar. Just ultra processed foods soggy and cold. Entertainment was bad, magicians were quite cool, but it it was only twice during 8 night stay, other than that it was disorganised, chaotic and loud shouting and playing music. This hotel advertises as a 4star, but it's is definitely 2-3 star hotel. Beware when booking and paying, thinking you'll have a nice 4 star stay. On the top of they, you have to pay extra for everything. We wouldn't recommend and definitely wouldn't go back.
Beth Calvesbert
We visit Tenerife regularly and this is were we stay! We have visited other hotels on the island and honestly this place is not only great value for money and in the best location if your looking for a quiet part of Adeji but It's perfectly placed for walking into town, To he girls on receptions are always at our beck and call for anything we need and the staff are friendly and attentive! Our rooms are spacious and are kept spotless and our children loved Jóse and now Ernesto from the ents team who always have time for them.
This hotel doesn't have Broadway shows every night and doesn't serve Michelin quality food... But that doesn't take from the wonderful experience here! Breakfast is fresh hot and tasty everyday and themed dinner nights keep things different! Our children are pretty simple eaters so are catered for pretty well.
We have been back 6 time and our 7th trip is booked.... Don't trust all the reviews check it out for yourself 😊
T Barkus
The apartment we stayed in was very spacious and had plenty of room for a family of four. We chose the all-inclusive option, which meant we didn’t have to cook at all, and there was always plenty of food and drinks available by the pool.
The location and overall setup are definitely well suited for families, with great attention given to children. It’s simple and straightforward accommodation, but we enjoyed our stay tremendously.
A special thank you to the reception staff for their kindness and support during our stay!
Chatur!
Modris Romulis
We had a great stay overall! The staff were incredibly friendly and professional, exactly as you’d hope for.
As a family hotel, it’s perfect for kids. Our 5-year-old son had a blast and made several friends in the play area. We stayed in the apartment zone; while the rooms are a bit dated and could use a renovation, they were kept very clean by the housekeeping staff.
The food offered plenty of variety for everyone. While some dishes were occasionally a bit cold, there was always fresh fish or meat being cooked to order, which was excellent. The drinks and the beer were also a highlight!
The only real downside was the bed linens, which occasionally had some stains. If the hotel could pay more attention to that, it would be a huge improvement. Overall, the great vibes made for a lovely holiday."
Katie Preston
We have had a brilliant experience. Events and activities were really inclusive and staff were lovely. we had a problem with taxis on our last full day trying to get to a boat trip early but a lovely receptionist called Eleanor managed to call the boat company and get us on a different boat rather than us wasting money and missing out. A big thank you to her and she was incredibly empathetic towards our situation as it wasn’t our fault. I would highly recommend this hotel especially for families :)
