Ona Hollywood Mirage

Megan Jane Davies

On route back to the UK after an incredible stay at Hollywood Mirage & I couldn’t leave without sharing just how special this trip has been. This review is dedicated to the outstanding animation team - especially David & Laura. You both truly went above & beyond to make our stay absolutely unforgettable. From warmly welcoming me to join in the daytime activities to creating the most amazing atmosphere in the evenings, your energy & enthusiasm never went unnoticed. The evenings were without a doubt the highlight - full of dancing, laughter, & unforgettable moments, especially at the Pink Party! The effort, passion & professionalism from the entire animation team is exceptional. You are all incredible at what you do & it genuinely makes such a difference to the guest experience. If you’re looking for a place that offers a fantastic variety of entertainment & a team that makes you feel completely included, Hollywood Mirage is the place to be. I truly hope to visit again in the future & hopefully see some familiar faces around!

Tom b

We had a really enjoyable stay at Hollywood Mirage Hotel and overall would recommend it, especially for families. The rooms were spacious and very clean. There was plenty to do for kids, and the kids’ club was great — our 2-year-old loved it. The pool area was excellent, with one warm heated pool and two other pools offering lots of entertainment throughout the day. Unfortunately, the only negative aspect of our stay was an issue with customer service at reception. One receptionist with brown hair was extremely rude to us on two separate occasions and showed very poor customer service skills. We also spoke to another couple who had experienced the same issue with her, which suggests this wasn’t an isolated incident. Aside from this, everything else about the hotel was very good, and with better consistency in customer service, it would be an excellent family resort.

Naomi Grant

We really enjoyed our stay here! Good value for money for some winter sun. The main pool area was such a great vibe! Popular music, dance routines, competitions, really friendly animation staff. Pool drinks great, pool lunches a little pricey and could be better. The views from our balcony were great and the shower pressure was a dream. Plenty of street parking around the hotel if you rent a car

Linda

The apartment itself was spacious and generally sufficient for our stay. However, all the furnishings, equipment, including the bathroom, were very old. Normally this wouldn’t be a major issue, but it was absolutely not in line with the price we paid – 240 EUR per night. The biggest problem was the lack of sound insulation. The windows were old and poorly insulated, so every sound from outside was clearly audible. For a property in this price range, the owners should seriously consider investing in new windows or proper soundproofing. Cleaning was provided only once every four days. This might be acceptable for lower-priced accommodation, but at this price level, daily cleaning is usually standard and would be expected. The accommodation also recommends using a safe, but the safe comes with an extra charge. Again, for a property in this price category, this should be included in the price. Our apartment was located right next to a stage where a New Year’s Eve party was taking place. We returned from the city center at 1:30 a.m., and the music was still playing extremely loudly. At that point, there were only about five guests dancing, while the rest were staff members. Because of a few people, hundreds of apartment guests were unable to sleep. I understand that this happens only once a year, but even so, it does not seem acceptable to keep loud music playing at full volume when almost everyone else is trying to sleep.

Karolina Janik

Great service! We had a check-out time at 12, but we were allowed to stay in the hotel until the end of the day (our flight was around 7 PM), and we could even take a shower before heading to the airport. Breakfasts were quite generous. The apartment was fully equipped: kettle, kitchenware, hairdryer, pots, cutlery, even an iron! There was also a sponge and dish soap provided. Every day there was a mini disco for the kids – such a great touch, even off-season. Parking was a bit tricky since the hotel doesn’t have private parking; street parking is very limited. Despite that, we were very happy with the hotel and I highly recommend it!