5 Star Costa Blanca Holidays

Jan M

We have visited the Hotel appartments twice. The apartments are not part of the actual hotel but are managed by it. We did not use the actual hotel. On both occasions when picking up the key upon arrival we got that feeling that we were looked down on and not feeling welcomed by the staff. The apartments were nice and clean though. Kitchen, eating and relaxing area in the same room and 2 smaller separate bedrooms. 2 bathrooms. A big terrasse. Shared pool - one pool for every 20-30 apartments. It is a big area. Some 20 pools in total. BEWARE - we had booked our third trip to spend a week this summer - 6 months in advance. Just the day before arrival, the hotel cancelled our booking for no reason. I called them immediately and got a verbal confirmation that the booking was still active. My wife had a bad felling and in the evening before arrival, she called them hotel for yet another confirmation. This time the hotel clerk told us, that we (which we had not) had cancelled the booking and there were no other rooms free he could book us for. The clerk then hung up on us. By checking a few other booking sites the same evening we had several options to book the same apartments but to a much higher price. The booking agency told us, that unfortunately they had experienced this before…they offered us a descent compensation. But we cannot recommend to book here, if you want assuredness on your booking. We travel a lot and have never experienced something similar.

Barry

Brilliant hotel and spa Customer service friendly and helpful Room big and super clean Shower and jacuzzi bath Food in hotel outstanding Walking distance to tennis golf etc Pool indoor and outdoor Can't fault it Very chilled out Also loads of pubs and restaurants outside resort but still walking distance

Nadia Domeova

During our recent nine-day stay at your hotel, I was unfortunately let down by the dining service, especially for a five-star establishment. While the ambiance and food quality were commendable, the overall service did not meet my expectations. One notable issue was the breakfast experience. I found it surprising that I had to dress the table myself for breakfast throughout my stay, with the table being set only once in 9dqys. In a five-star hotel, I would expect a more attentive and accommodating service during meals. Additionally, we experienced significant delays with our meals during dinner. It took approximately 50 minutes to receive our appetizers and another 25 minutes for the main courses. The wait staff seemed to be walking around without checking in on us, failing to ask if we wanted refills for our drinks or if we needed anything else. They also did not proactively clear dirty or empty plates and glasses from our table, which created a cluttered dining experience. Despite these dining failures, I must commend the hotel for its beautiful ambiance and well-appointed rooms, which truly reflect the standards of a five-star hotel in Europe. Overall, I hope the management addresses these service issues, as they detracted from what could have been a more enjoyable stay.

Emmanuel Hugh

Got the cheap deal for the golf course due to maintenance going on so I can't be too harsh on the sandy greens. Overall it's a decent course. Got some nice water obstacles and bunkers. Should be a decent course once the works are complete. There was one hole on the 13th I think were you cannot use drivers or 3 woods etc, but I don't mind, I like the challenge of using a club I wouldn't normally use! Good value

Hillside Autos Ltd

A really nice hotel with fantastic views, a lovely pool area, and the food in the Italian restaurant is excellent, overall great value for money.

Elle J

Lovely this place. Absolutely beautiful hotel. The staff are wonderful and the rooms are lovely. The location is quiet but not too far from amenities either walking or a short ride to the old town by taxi costs just 10 euro. The hotel is just a few steps from the beach too. It's fabulous 👌

El Kalle

I wouldn't remotely call this a five star hotel. Service level is way below the expectations anyone would have on a five star property. They are very reluctant to supplying your needs - for instance, a wine opener was impossible for them to send up, and two empty wine glasses would incur a 5 EUR fee. Laundry service was not available on a Saturday, clothes would be delivered back on Tuesday evening. They don't valet. Simple things like that, every single day, weird. Nothing major, but they add up. Most restaurants were closed throughout our stay, and the ones that weren't were pretty abysmal. Breakfast buffet is big, but of so-so quality... Luckily there are very good restaurants near to the hotel, but still, definitely not five star level. The general design is impersonal, rooms are dated and not well equipped. No ironing, and the ones you can get sent up to your room are embarrassingly bad. The TVs are old and you cannot stream to them from your device, so you are stuck with Spanish linear tv. No coffee maker in our room. Outside pools are COLD. I know, it's not uncommon in Spain for the pools to not be heated, but the true five star resorts definitely have it. At the end of the day, I would probably rate this hotel as a low end four-star establishment. Not terrible, but definitely not luxury.

Brian

The hotel is nice and the staff are very friendly and helpful. The breakfast wasn't very good - the sliced white bread was stale every day and the cooked breakfast was far from a 'Full English'. We had an issue with our room but it was quickly resolved. The location of the hotel isn't ideal - it is about 25 minutes walk to Altea itself. Kids are welcome but the hotel definitely isn't as child orientated as other hotels are.

Mir

Everything perfect. Very attentive stuff on the reception. nice interior, everything clean and on point. Good spa, fitness, outdoor and indoor pools, very close to the beach and nice view on the sea and the mountains. The food in the restaurant was also very tasty. Will definitely come back.

Olivia Pech

Amazing hotel, has everything you need. Clean and spacious. Fantastic location. Beautiful hotel and the areas around.