Negin Shehni
we had a pleasant stay at the hotel. The staff’s behavior was excellent — everyone was friendly, polite, and helpful. The entertainment team truly did their best every day to make sure guests were enjoying themselves, which we really appreciated.
The location of the hotel is also great and very convenient. The rooms were cleaned daily, which was a positive point. However, on a few days there was an unpleasant sewage smell in the room.
Unfortunately, the food quality was not very consistent. During our seven-day stay, only two or three days the meals were really good. The menu was quite repetitive, which made it a bit tiring after a few days.
Overall, we appreciate the effort of the staff and hope these small issues can be improved in the future.
Rhiannon Ellis
the best thing about this hotel is the cleaning staff, there a one or two nice receptionist but one in particular does not understand a word of english and in my opinion has no business being on reception in a hotel mostly of english custom. we had 2 rooms, paid to keep one until 5pm when our transfer arrived and when the coach was outside and my partner and friend were getting the luggage from the room we kept for the day, he was trying to ask me where the key card was for the room we had checked out of at 10am and did not understand me when i was telling him i literally gave it to him 7 hours ago, no comprehension of what ‘i gave it to you this morning when we checked out’ meant whatsoever, arguing with me while our transfer was literally outside. apart from the awful service on reception, the hotel was standard 3 star, pay extra for a balcony unless you want to feel like you are in a dungeon with a window that opens into the main corridor. there is no variation in the food and you will get bored really quickly, and a lot of the meat looks very unappealing. the cleaning staff are honestly the highlight of the stay and ahmed goes above and beyond.
Claude Makdessy Elias
I recently stayed at this hotel and honestly I had a great time.
The hotel itself was very clean and well organized. The rooms were comfortable, the beds were nice, and the air conditioning worked perfectly, which was very important because the weather was hot. Housekeeping cleaned the room every day and always left fresh towels.
One of the best parts of the stay was the animation team. They were very energetic, friendly, and always smiling. Every day they organized activities like pool games, water aerobics, volleyball, and small competitions, which made the atmosphere really fun. They also encouraged guests to participate but were never annoying or pushy.
Gretta Chehab
We had an amazing stay at this hotel. Everything was absolutely perfect! The hotel was very clean, and you could see that hygiene is a top priority everywhere — rooms, restaurant, pool area, all spotless.
The animation team was incredible! They were energetic, friendly, and made the whole experience so much fun for both adults and kids. There were activities all day long and great shows in the evening. They really made our vacation special.
The staff were welcoming and helpful, always smiling and ready to assist. We truly enjoyed every moment and would definitely come back again. Highly recommended!
Waheed Ahmed Freelancer tour guide Abu kareem
I would like to sincerely thank you for the wonderful stay at Naama Star Hotel. Everything was well organized, comfortable, and truly enjoyable.
Special thanks to Mohamed El-Sayed for his professionalism, kindness, and great support during my stay. His helpful attitude and attention to details made the experience even more pleasant.
Thank you all for your outstanding hospitality. I truly enjoyed my stay and will gladly recommend your hotel to others.
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