Lea Marie
The ME Sitges Terramar has several positive aspects: it is located directly on the beach, has a modern and stylish design, and the rooms are beautiful and well maintained. The breakfast is extensive, high quality, and one of the highlights of the hotel.
Unfortunately, the service completely overshadows these positive points. This is advertised as a 5-star hotel, but the level of service is nowhere near what one would expect from such a property.
Throughout our stay, we were repeatedly met with unfriendly attitudes and a lack of willingness to help. Almost every request felt like an inconvenience to the staff, and instead of feeling welcome, we constantly felt dismissed. It reached a point where we found ourselves regularly frustrated by the staff’s behavior, which genuinely affected and diminished our holiday experience.
The endless extra charges only added to the disappointment. Beach loungers cost 10€ per person per day, and even the front-row sunbeds by the pool require an additional payment. It creates the impression that guests are being charged for every possible extra rather than being looked after.
To make matters worse, when we needed a taxi, the hotel staff were unwilling to arrange one for us, leaving us to deal with it ourselves. This is a basic service that should not be an issue in a hotel claiming to offer a 5-star experience.
We will definitely not be returning and cannot recommend this hotel to anyone expecting genuine 5-star service.
Rodrigo Zadro
The hotel itself is excellent: the staff is attentive and genuinely friendly throughout, and the breakfast is truly outstanding. The overall in-hotel experience is top notch.
That said, there are a few things worth knowing before you arrive, especially at a rate of €350 + city tax per night:
Location: The center of Sitges is about a 30-minute walk away. Uber is available, but prices run high (€25+) since they compete with local taxis. If you’re traveling with a baby, keep in mind that most drivers don’t have a car seat, so expect many rides to be rejected. Plan ahead.
Hotel restaurant and bar: The food is good, but the prices feel out of proportion — €18 for a tomato salad, €7 for pan con tomate, €15 for an Aperol Spritz. If you can, look for options outside the hotel.
Extra charges: This was the biggest surprise. For a hotel at this level, several basic services come with additional fees: the minibar is fully charged, room service has a cost, and even requesting items to be removed from the minibar in your room carries a charge.
Small details, but not what you’d expect at this price point.
Bottom line: a genuinely good experience overall, but with an extras policy that doesn’t quite match the room rate.
Recommended if you go in aware of those costs.
Donna Paglia
A hotel in a fabulous location with great amenities and friendly staff. We had great concierge service from Lucia, Cdmild and Guille. Rooms were well appointed. The only suggestion would be to add a handle to the outside of the sliders from the balcony and also to replace the shower caddies with a caddy that could handle all three items which are conditioner, shampoo, and body wash. The town of Sitges is very vibrant and I would also recommend seeing Tarragona
David Braaten
Our stay at the ME Sitges Terramar was disappointing from the very beginning and unfortunately continued throughout every part of the experience. When we originally booked through the Amex Travel app, the property was presented as “Barcelona,” without clearly communicating that the hotel is roughly 30 miles outside the city. During our flight, once we realized the location issue, we contacted Amex Travel, who then contacted the hotel directly. The hotel refused to show any flexibility and stated they would charge us for the entire stay whether we stayed there or not. That interaction immediately set the tone for what became a frustrating experience defined by poor customer care.
What stood out most was that the lack of hospitality was consistent across nearly every department — from the check-in agents, to the restaurant staff, to the hotel operator. There was very little sense that guests were valued or that employees were empowered to help solve problems.
To make matters worse, we stayed on the 6th floor and experienced excessive noise every night until nearly 2:00 AM, making it difficult to sleep and enjoy the stay. Despite this being an ongoing issue, there appeared to be little concern or urgency from staff. The operator hung up on us 4x as we tried to address the noise.
The overall experience felt like a reflection of poor leadership and management culture. When the same lack of care shows up at every touchpoint, it becomes obvious that the problem starts at the top. Unfortunately, this stay has completely changed our perception of the ME brand, and it will be our last stay at a ME property.
Arpeggio
Some of the Conceirge staff are exceptional ... especially Lucia, Guillermo, and Camilla. It's helpful to remember that customs are different it Spain. While in the USA, one might just directly ask a question of the Conceirge. This is condidered rude in Spain, where one should start by saying hello and good day. Housekeeping keeps our room tidy and clean ... addressing any special requests cheerfully.😊😊😊😊
