Mark Perry
An amazing holiday and cannot recommend this hotel enough set on beautiful grounds they think of everything especially if you have kids. The rooms are beautifully furnished and immaculate with the little garden so handy.The food was first class as was the service at every meal. All the staff are so happy and helpful they’re a credit to the hotel. A big shout out goes to Prodromos who greeted us and was so friendly and thoughtful throughout the holiday. Also Kane at the pool bar and Valarie at the Italian restaurant but really all the staff were amazing throughout. We will definitely be coming again and can’t wait.
Chris Hampton
We booked Ikos Odisia for our first holiday with our 6-month-old baby, expecting a luxury experience. Instead, it was a nightmare that ended with me in the medical centre on an IV drip with severe food poisoning.
The Good
Check-in was smooth, the resort is pristine with amazing views, and the rooms are spacious with great beach/pool access. It is very easy to navigate with a pram, and the high-quality baby equipment (Stokke cot) was set up ready for arrival. Unfortunately, that is where the luxury ended.
The Room & Maintenance
Noise: A frequent knocking noise from the bathroom drain sounded like someone knocking on the front door, waking us and the baby repeatedly.
Plumbing/Power: The shower leaked heavily, flooding the bathroom floor. The electricity cut out repeatedly. This was dangerous as we needed boiled water for bottles, and it constantly disconnected our Owlet baby monitor, triggering loud alarms.
Hygiene: Used room service dishes sat outside our door for 24 hours gathering ants.
Food & Hygiene Issues
The food looks beautiful but relies on low-quality, cheap ingredients. Room service nachos were drenched in fake cinema cheese, and breakfast was bleak—worse than budget chains, featuring cheap hot-dog-style sausages, watery eggs, and cold à la carte options.
Food hygiene is highly questionable. We watched a bird eating directly from the buffet omelette station at Fresco while staff ignored it. Flies land all over the uncovered, lukewarm buffet fruit. Most shockingly, I contracted severe food poisoning from the chicken at Azul (the only dish my wife and I didn't share). I was up from 2:30 AM with severe D&V and required hospital IV fluids, returning at 1:00 AM the next day. Blood tests confirmed an inflammatory spike consistent with food poisoning.
Appalling Management Response
When we notified management, they gaslighted us. They called my emergency hospitalisation "discomfort" and suggested I "wasn't used to the hot weather" (it was 18°C and stormy). They claimed "no other cases," yet we met another family onsite with identical symptoms. Despite saying they "wanted to care for me," we were entirely ignored after returning from the hospital. Even worse, the medical reports were written defensively to protect the hotel. The resort doctor's report claimed I walked back to my room independently, when in reality, he explicitly forbade me from walking due to dangerously low blood pressure and ordered a buggy. The clinic report claimed I was in "good condition with no signs of dehydration," yet the exact same page notes I needed an IV drip, and doctors struggled to find a vein because I was so dehydrated. It feels like a coordinated effort to minimise a serious health issue. I am still unwell and walking doubled over from abdominal pain.
Other Lowlights
Safety: I cut my lip on a chipped water glass at Fresco; the station was entirely unmanned to report it. On multiple occasions, waiters passed trays of boiling drinks directly over our sleeping baby's pram.
Infant Care: We asked for baby bottles to be cleaned; they returned completely dirty. Room service consistently ignored requests to leave items on the garden table, knocking loudly and waking the baby.
Privacy & Service: A staff member walked straight into our bedroom while my wife was napping, ignoring her verbal warnings. Buggy service was painfully slow (waiting 30+ mins while I could barely stand). The coffee tastes like a cheap vending machine, and non-alcoholic options are incredibly limited.
Class System: Management openly fawns over "Deluxe" guests, while standard guests are ignored. You expect to pay extra for better rooms, not for basic human politeness.
The management's handling of my sickness left such a bad taste that I will never return or recommend an Ikos resort.
Mel Eric
Stunning hotel
Wonderful team member a special thanks for the quality of services : Maria and Joshua from the adult swimming pool. Thank you for you smile and your Welcome. And also to Adopi for warm welcome .
We had a wonderful time.
Rio Martinez
I loved this place, Me and my family came in September and made so many memories. We loved Elia for breakfast because (in my opinion) it's the best restaurant.
The watersports were so much fun, I learnt how to canoe and more!
I went snorkeling around the cliffs on the hunt to see some octopus but sadly didn't find any, but they are definitely there since many people have left reviews saying they found them.
Anyways to sum it all up it was so much fun and would definitely visit again!
Nick Price
BE AWARE - SOME ROOM CATEGORIES ARE UNSUITABLE FOR FAMILIES WITH NON-WALKERS
BE AWARE - THE SHUTTLE SERVICE IS NO LONGER IN OPERATION - ITS NOW ON-DEMAND
We had a lovely week-long stay at Ikos Odisia, but there were a few issues.
Firstly, some room categories are not suitable for families with small children, especially non-walkers. We booked a ‘Superior Double Room’ with a balcony for two adults and a one-year-old pre-walker. We knew it would be on the 1st floor, but the booking site didn’t mention that there are no lifts in any of the accommodation blocks. So, we had to carry our baby and pushchair up two flights of stairs each time. The cheapest room on the ground floor is a ‘Superior Double Room with Private Garden’.
Secondly, the resort has a large fleet of golf carts called ‘Club Cars’ that run around the grounds. There are benches and ‘Shuttle’ signs, so we assumed that waiting by one of these signs would be the right way to get a lift. However, after two cars went past without stopping, we messaged the e-concierge. They told us that the shuttle stops were no longer in use and that we should message them with our location, and a cart would be sent for us. This was a better service, but it was not advertised anywhere.
My suggestion is to add little ‘location info’ signs to each of the existing shuttle stops, along with the QR code for the e-concierge. This would inform guests of the new process and make it easier for them to know where they want to be picked up from.
The resort was immaculately maintained, with everything clean and tidy, and no major signs of wear and tear despite our late season stay. We easily navigated the resort, even with our buggy, except for our original room. Two specialty restaurants were on the first floor above reception with lifts, while the other two were at the top of a long uphill path to the cliffs, which we accessed with a club car. Everywhere else had ramps and step-free access.
The room was spacious enough for two adults and a baby, even the original Superior Double, and certainly the upgraded Superior Double with Private Garden.
The buffet restaurants were well managed, with regularly replaced and clean dishes. One or two of the cleaning staff seemed to forget that guests needed to actually access the buffet on occasion, and were swooping in to clean without letting us actually get to the food... but most of the time, it was excellent. The a-la-carte restaurants served good food, with only a few slip-ups corrected promptly.
The resort offered high-quality child and baby equipment, including clean and well-presented Stokke high chairs and a sturdy cot in our room. They also offered hire of pushchairs and bikes, including toddler bikes, for a nominal fee.
The staff were friendly and attentive, especially to our little one, who seemed to be a big favourite.