Habs Habss
Dear Sir or Madam,I would like to complain about my recent stay at your hotel. The food was the same every day, the kids' club was dirty and not safe, the sea was full of rocks and garbage, and some of the staff at the bar were rude. Particularly disappointing was the behavior of the woman at the kids' club, who not only was rude to the children but also seemed constantly engrossed in her phone. Overall, the hotel did not seem child-friendly or suitable for families. Based on these experiences, I would not recommend this hotel to anyone. I hope you take these issues seriously and improve your standards.Best regards
Dragana Bjedov
Absolutely terrible do not book here. The place is a disaster please don't spend your money here you will regret it. We cancelled our booking after one night as they weren't willing to refund us and wanted to charge the night regardless of the fact we just arrived left our bags and went to ask for our money back. We didn't eat the food is awful. There is a sewage smell in the gardens. The bidet in toilet doesn't work, the phone doesn't work, no kettle in the room. No safe box. No hot water to shower. Feels like a place out of nightmares - even the staff and guests are odd. The animation team were sleeping during the "show" which was a few club dances, no communication with the guests honestly disaster after disaster. Bedding had stains on it and the heated aqua park is not heated. I'd rather not go on a holiday than go here. Boring place and awful atmosphere
Greta Lizinskaite
The most awful holidays we had. Starting with first day of arriving and finishing with leaving the hotel. We have booked 3 rooms, in one of them alarm was going non stop, no one was even bother to come and fix it, so we had to sleep with this alarm, AC wasn’t working, no hot water, hair dryer isn’t working either, no towels in the rooms unless you give the cleaners some money. Life guards are stealing towels and covering the plank beds so if someone is offering money they can give them and earn money. We have booked a table in Italian restaurant. The food was disgusting, we just had a couple bites and got food poisoning.When they brought starters we were shocked 😄 pictures attached.
On the last day we have been told that we will get a room to have a shower. No words can describe what room we’ve got. It was unbearable to stay in, all messed up. I have attached the picture. We went to reception, the guys was too busy talking with each other and not even felt embarrassed of the service they provided. I have asked to speak with manager, the guy with with a white shirt (unfortunately there was no name badge, but i was told that’s him) just shaken his head and showed no pride and interest to talk to me about the situation. Ohh also, some evening events aren’t free. So if you are even considering to spend your hard earned money to come here, I think you need to reconsider and look for a better place to spend time.
خلود الجبرتي
If there is no simthing under 1 star should be for this place very bad and dirty
Do not recommend at all
Amy Briscoe
Long winded review:
Excellent points:
-The staff are amazing, they are very talkative and love having a conversation with you. We made a very close bond to the animation team, who were lovely and spoke to us every day without fail.
-Outside the hotel, nice shops and pharmacy, they have good English and help with any worries.
Ok points:
-3 different pools to use, only 1 pool could do with a bit more cleaning, but it looked more like oils/creams in the corner of the pool, which understandably may not be helped during the day with people in and out of them. All the pools: beach has a shower and toilets close to them.
-Showers and toilets get cleaned regularly, i put this in the Ok point as they take 30-45 minutes to clean and will not let you in the toilets at this time.
Needs improvement:
-The mini bar advertised in your room, is not a mini bar, you get 1/2 bottles of water.
-Management do not care about what’s happens to you- we went as a group of 8, 4 of our towels got stolen when we went for lunch and after 2 hours of my own time, looking at CCTV and being with the manager, he told us that stealing was not accepted in the hotel, but then tried to get us to pay, even though we had evidence they had been stolen!
-Sewage smell around the hotel regularly.
-Food is very basic and every meal revolves around chicken and rice, 7/8 of our party refused to eat in the restaurant.
-In the restaurant no body understands the meaning of queuing and people will cut in front of you and the staff will serve them, meaning you could be waiting 10 minutes for something and a family will cut in front of you, get served and you have to wait again.
-The showers had no hot water in, one of party complained about this 6 times to reception for our 2 week stay and they made a joke saying ‘why do you want a hot shower when it’s hot outside anyway’… this was never sorted out.
-Another party had a problem with their Aircon and it was leaking water, when reception was made aware, one said they would move them to another room and another staff member said no, they had to argue amongst themselves about it… then our party member said no, they want another room due to it being dangerous to heath and one of these members had asthma and it could really make them poorly, it took them 2 hours to give them another room key.
-My room was not cleaned for 4 days, we had to ask reception for our room to be cleaned, when everyone else’s rooms was being cleaned every day.
-Now please read this carefully, we do not blame the hotel or staff for this situation but we do blame them for allowing this guest to stay:
A Russian guy moved one of our party’s sun bed and put his own bed in his place, in the shade, when one our party’s asked him to move politely, he got into their face screaming, and a CHILD got in the way, he slapped their arm, and then also pushed the CHILD into a table, which made him bleed. The animation team were amazing and stayed with the children, the staff tried to calm the situation down and asked the man to move, but another member of our party stood up and tried to ask him to move, which this man then pushed his sunbed into this party members shins! This party member then asked for police but they refused and moved this man down the beach with his bed and told our party to have a nice stay and that was it… later that night, this same man started an argument/ fight with another family. We saw the whole thing but staff didn’t get involved (neither did we, as the argument was with another Russian family and we didn’t understand what was said/ going on).
-When checking out, we never got a curiosity room, we had to shower on the beach and change in the toilets.
TOP TIPS:
-Never drink the water, always have bottled water or water at any bar.
-Always barter your prices, everything is about money.
-Get your towels and sun beds early, by 7:30am-8am,spaces were taken… Please be aware that a towel does not reserve your bed, we watched plenty of people taking beds throughout the day! Lifeguards/ attendants also take them for a tip.