Sunny Days El Palacio Resort & Spa

Ivanna Cvetkova

About the hotel: +: Room clean, sea view, that was also announced Super kind and communicative clean service Swimming places fantastic view and place -: Food : there was practically no meat as such, had to queue in the morning for a fried egg. It was practically impossible to seat peacefully by the sea in the hotel area, because every 5-10 minutes a member of staff came by with all kinds of offers, which were very annoying. The hotel maximum worth 3 stars

Rachel Heron

Food was quite nice compared to all inclusive standard. Alcoholic drinks are terrible and you have to pay for cocktails or a bottle of wine if you want to feel the alcohol. Cant go more than 5 minuets on a sun lounger without being hounded by people trying to sell excisions, massages, juice. We had a massage with hotel which was below average- freezing cold jacuzzi, dark sauna this cost us £60 for two. All the staff are very nice and helpful while eating, will offer to get you drinks and take plates as soon as finished eating. Entertainment is terrible and very annoying - loud music from 10am- 10pm on a stage right below many rooms. Rooms were standard but whole hotel felt dirty and smelt as people are aloud to smoke in lobby. Everyone there looked miserable. The location honestly seemed dangerous, people trying to force you into taxis as soon as you step out of resort. There’s a whole row of shops exiting the hotel where men will hassle you to go into the shops everytime you walk past. Very annoying and not a relaxing experience.

Juliet Fisher

Just returned from a lovely stay at Sunny Days resort. It was a good quick transfer too and from the airport. The staff were very helpful. We had some great beach days and also some brilliant boat trips and desert trips. Close taxi ride to the marina if you would like a change - especially from the food ; which was great for me ; although the kids would have preferred more western food. The wine was not good in the all inclusive deal ; although pay a few dollars more and you can get a nicer bottle. They had great entertainment ; quite loud on a few nights ; however it was Christmas time. Everyone were very kind and hospitable. The spa was good and had nice sauna and massage. It could have been a little better ; but it is what it is and catered to all needs. It was a little confusing because they really only wanted dollars, euros, sterling - when we had got out Egyptian currency. Definitely recommend the fish restaurant ; that was absolutely delicious. The gym could do with more equipment. All in all - thank you very much.

RM

+ The lagoon was beautiful + Not allowed to leave towels on sun loungers for more than 1 hour so there are always loungers available + The selection of food was quite reasonable. There were always stations outside with BBQ meats, fish, seafood. A lady making fresh bread. Eggs cooked to your liking etc. + Location was great, close to airport and close to the harbour if you are someone who will spend time diving. + Smooth check in and check out + Room was fine - and as expected for the price. - Turn up to the restaurants at opening time or good luck to you with finding a table. The restaurant is way too small for all of the guests - Staff are constantly hassling you for massages, diving etc. The hotel should really limit how often this happens. Because of the constant hassling about diving, I decided to go diving with a company based outside of the hotel instead. - Staff were mostly only interested in providing a good service if you tipped them. Otherwise mostly disinterested. - Would be better if the outside bars had bigger cups and ideally reusable ones. - Water pressure is terrible - but this is common in Egypt. - All inclusive service at the bar ends at midnight and then you have to pay. Terrible. Tips: * Download Uber and use this to get around * Get a SIM card at the airport. €9 for 36 Gb of data. Perfect to last, cheaper than hotel WiFi, good service everywhere. * Tip the bartenders inside and you will have a steady stream of drinks and good service. * Avoid the shops around the hotel - they are expensive. Take a 5 minute walk out of the resort and find a local small shop, or take a €1 Uber to the Carrefour Supermarket.

Karolina Chorążak

On arrival we was greeted by the very friendly reception staff and lovely porter who took us to our rooms showing us the key areas of the hotel on the way. The reception area was large, clean, smelled great. 1. Rooms - our room card was not working properly and electricity was turning off after few seconds and there was no 3rd bed for a child. As a couple we also would expect double bed and not two single beds. Once we communicated these concerns in the reception we was organised with a different room (with better view!) and it was relatively quickly resolved. Room itself I didn't feel was worth 4* - was quite basic, furniture and fridge was rather old but usable. Clean overall and cleaned regularly to in my opinion was acceptable standard. Had a good size balcony with great view. Personally room is not something that we pay much on as we spend our holiday quite active with minimum time in our rooms. Minor maintenance is needed - shower dripping etc. 2. Food- In my opinion the food choice was great, the food was in general tasty, there was Egiptian cuisine available - I like to try local food. I particularly liked the choice of meat especially the ones that were being prepared by the chefs outside the dinner areas on grill - from shish kebabs, chicken and pizzas. We never used a snack bar as we always came out full from the main meals. You can also eat your meals in the nearby hotels belonging to sunny days resort. 3. Drinks - water and juices dispensers are available at the pool bar to self service at all times. Alcoholic drinks we had were mainly rum, beer and cocktails which were all fine. At first it was frustrating that they were served in a small 150ml plastic cups but we quickly learned that if you're nice enough and tip you can get a proper glass and decent drink. Wine is available free at the lunch and dinner time in dining room only. Otherwise you need to purchase a bottle - I was hoping to purchase glass of decent wine and it was not available, which I think is a room for improvement. Also the cup size should be 250ml with the exception of beer min 300 in my opinion. 4. Toilets - common use restrooms I have found often lacking toilet paper and soap in the dining area, the reception toilets have frozen glass like doors, which are not very discreet and the ladies toilet area near the beach was poorly maintained with doors broken and toilets dirty. There were also maintenance issues with the doors on the male beach toilets and my son got stuck in the cabin once. I saw staff attending to these toilets during my stay but maybe frequency needs increasing. 4. Pool and lagoon - pool was good size but the water was colder than in the lagoon. At times it felt was too cold but on hotter days it was really helping to cool down if needed so not necessarily a bad thing. Lagoon was lovely with turquoise and blue like water, clean and great to swim in, I loved that area and the view. The bonus is that you can use pools in other nearby Sunny Days hotels including the Aqua Park which we didn't have time to use but we had a walk to explore and these are decent size facility. The pool is open until sunset. Sun beds were always available and if there was an issue finding one the staff members was on it immediately. Never took us longer than 5min to get organised around the pool. 5. Staff - cannot fail any of the staff members. Everyone was nice, helpful and lovely. They honestly make a great stay and I will be genuinely missing a good laugh I had with some of the staff members. 6. Entertainment - the music is on all day and in my opinion is pleasant. The entertainment is every night until about 10pm. Something different everyday from live singer which was average to Faker show, fire show or African show which in our opinion were awesome. There is also a disco that is open later at the beach area but we did not use this facility. Overall we had a good time and great stay and would be keen to come back and visit Sunny Days El Palacio Resort again. Would recommend. Added photos are all from El Palacio area.