Steven Parkes
The staff at Rose Water Restaurant at Secrets truly made our dining experience a special occasion. From the moment we walked through the doors, we were greeted with warm smiles and a genuine sense of hospitality. Christian, in particular, went above and beyond to ensure that every detail of our evening was perfect.
The service provided by the staff was impeccable. They were attentive and knowledgeable, offering helpful suggestions and accommodating our dietary preferences with ease. The waitstaff was prompt and efficient, ensuring that our glasses were always filled and our plates were cleared in a timely manner. Their attention to detail and commitment to providing exceptional service was evident in every interaction.
The ambiance of the restaurant was enchanting, with soft lighting and tasteful decor that set the stage for a memorable evening.
The culinary experience at Rose Water was truly outstanding. The menu offered a wide variety of options, all expertly prepared with the freshest ingredients. The waitstaff took the time to explain each dish, enhancing our understanding and appreciation of the culinary journey we were embarking on.
Overall, our experience at Rose Water Restaurant at Secrets was nothing short of exceptional. The staff's dedication to providing top-notch service and creating a memorable dining experience was evident in every aspect of our visit. We would like to extend a heartfelt pat on the back to Christian and the entire staff for their outstanding efforts. We look forward to returning to Rose Water.
Anneka K
My partner and I stayed here this past week. Overall we really enjoyed it. All the service staff were so friendly when we arrived and really worked hard to make sure everyone was enjoying themselves. I loved that we had access to both Secrets and the Breathless property. The pools and the rooms were very clean. I saw the other reviews about Luis in the preferred club and they were not wrong. He makes the best drinks! The food did surpass my expectations. I’ve heard not so good things about the food at AIs, however the food at this resort was very good. There was a good range of ages there, from mid 20s up to 80-90 year olds, so if you want to avoid the spring break crowd, this is the place.
The downsides were that the beach and the water was full of seaweed, but the staff made sure that it was cleaned up every day. Our private jacuzzi was also faulty and had issues with the jets and leakage. I did report it to maintenance, hopefully it is able to be fixed.
Overall, I was happy with our stay. If you are looking for a smaller resort that has a good mix of relaxation/party, this is the place.
Ab Mouallem
Amazing experience. This was one of the best resorts we've been to. Rooms were spacious and nicely appointed. We had an ocean view, and there was a hot tub on the balcony. Restaurant food variety was impressive. The service staff were awesome {Mar, Cruz, Amara, Luis (Preferred Club) and Steven on the E Team}. There was a fair bit of seaweed on the shore, so ocean swimming was limited. One of the nicest features is that if you want to party, then you have access to the Breathless side of the resort and if you want to be more laid back then you can find that at the Secrets side of the resort.
Jordan Johnson
Demographic
Male: 42
Female: 27
Income: 200K
Vacation: 4/9/24 - 4/16/24
Staff 10/10
Cleanliness: 10/10
Entertainment 10/10
Drinks: 10/10
Food: 7/10
In-Room Hairdryer 0/10
This is a fantastic choice for couples or friends aged 25+.
Entertainment: Perfect blend of party (when you want it) and peace and luxury when you don't.
Staff: Attentive, polite, and fun.
Drinks: Plentiful and everywhere.
Food: For an all-inclusive they did pretty well. The morning breakfast was fantastic.
Length: I would recommend 6 nights 5 days.
Notes: Bring your own hairdryer. Bring enough cash so you don't need to use the ATM. I think it charged around $120 to take out $1,000.
Tips: There is no requirement or expectation of tips - however, I strongly advise tipping $3-5 per meal and $1-2 per drink. Don't forget to support the Housekeepers and others you might find helpful along the way. I also find it's to your advantage to give a nice tip to start with your bartender and they will take care of you.
Summary: If you are looking for the Cancun experience without a bunch of 18 year olds running around vomiting on everything this is your place. The median age when were there was probably 45, however I think any age from 25-90 would have a fantastic vacation here.
Lukas Schmidt
We visited Secrets Riviera Cancun in March 2024 and VERY much enjoyed our stay. Hotel complex and facilities are modern and well maintained. Rooms are spacious and quiet at night. The flexibility of choosing day in day out between the rather relaxing Secrets pool with its Rosewater restaurant or the action-packed Breathless with its diversity of restaurants is great. We mostly stayed at the Secrets facilities, because pool and service was better, but food and beverages are good quality and delicious everywhere. For dinner the asian restaurant Silk City was the one we liked and visited most.
Staff was also exceptionally friendly and helpful all around. Deserving a particularly positive mentioning are Shelly for her great yoga class at the beach, Steven from the entertainment team with his light-hearted attitude, Mar for keeping us supplied with everything we need at the pool, Juan Carlos for solving every question in no time at all and Leti for great cocktails at the Preferred club.
What could be improved is first and foremost the inevitable seaweed problem (not the hotels fault and they keep removing it from the beach, but that doesn't help - we stayed at the pool most of the time). A lot less problematic but still worthy of mentioning is that the number of daybeds at the Secrets pool is pretty limited and people keep reserving it early in the morning. If you want a good spot, you have to play that game as well.
All in all we had a great time and really liked the hotel, especially thanks to great people working there.