Alex
Checked out early from this hotel because the rooms are just not up to the Hilton standard. The location is wonderful and did not have a problem with service. I was not charged to leave early as I left before 11am. The rooms have the carpet, the beds and pillows were not comfortable, and the towels were rough. I wouldn’t stay here again, but everything but the rooms were great. The lobby is deceiving and that’s where the money went. Supposedly the top few floors are renovated, but that’s neither here nor there. Front desk staff was great and the pool is wonderful. Valet was great too.
Mathhias pumpkin
The rooms are clean and current. Front desk is nice and helpful. Pools are large and two hot tubes. Plenty of parking in the rear of building. Shuttle to the parks are easy access. More food choices and thicker towels and better room lighting (night lites at best with all lights on) on would be an improvement. Pool towels are twice as thick as room towels. It’s a great location to the parks and Disney springs
Mike Crenshaw
Overall a very pleasant experience and an excellent location. This was our first time staying off-property as we had a large group of 11 people and waited until the last second to book lodging. The Hilton Orlando Lake Buena Vista at Disney Springs was a great find, however, and the location near Disney Springs was hard to beat. For people staying for its proximity to transportation, however, note that Disney Springs has no direct transportation to the parks. This should NOT deter you from staying here, however, as the Disney Resort Saratoga Springs has a shuttle stop just as close as the Disney Springs shuttle stop and it goes to all the parks (and is rarely busy). Furthermore, there are all kinds of fun creative ways to get to the parks using the resort buses (like the bus to the nearby Riviera Hotel followed by an easy Sky Liner ride to Epcot or Hollywood Studios). Aside from transportation, the rooms were great and really liked our Hilton Honors free upgrade to a Murphy Bed Salon Suite (thanks Xavier for the help!). The Marketplace downstairs served Starbucks coffee, the pools were nice as were the two hot tubs, and scheduling shuttle service to the parks was exceptionally easy. My wife and I discussed and we’d be hard pressed to find any real complaints. It may be impossible to match the magic of staying at a higher end Disney Resort, but the Hilton did an excellent job of coming close.
key lime
This hotel is more of a 2 but because it has a walking bridge to Disney Springs and a free shuttle to Disney I bumped to a 3. Customer service when we checked in was poor, we were given no information whatsoever. Apparently we were eligible for early park entry but didn't find out until after we were back from Epcot. We had to go to the front desk to find out where the pool was, if there was a shuttle, and how to catch it. The hotel itself is very outdated, and sheets on the bed were shabby with holes in them. But the shuttle service was fantastic, and we were able to get late check out which was appreciated. We would stay here again for the convenience as we spent very little time in the hotel anyway.
Aries Bri
I booked a night here for prom and wanted to have rooms besides one another with my family. I unfortunately did it last minute but eventually they actually changed the rooms so they can be right besides each other.
The room was super cold ( which is very nice considering we are in Florida ) and whenever you want to change the temperature, it immediately switches to what you prefer.
The location is wonderful! You can walk to Disney Springs without using a bus or transportation. Only annoying part was the parking. The gate didn’t want to open even though we had two key cards. We wanted to leave to go to prom so we pressed the assistant button and nobody answered back. Eventually our friend got an extra key card so the gate can open completely.
Everyone was so friendly, especially the restaurant workers! We didn’t have enough time to check around the pool nor the arcade since check out for us was around 11am. They gave us extra time to pack things up. Never rushed us.
A little downside to the rooms was that the shower disposal was either outdated or moldy. Also the windows from the inside/outside was a little blurry to see.
Other than that, I love the resort!