DJ Hyde
Room was good, a little noisy as it was near the entrance so be aware of that when you book a room. I'm not sure how many times someone needs to hit the lock button to make it chirp but it seems more than once is to many :-). The pool area was amazing, lazy river was awesome, the main pool was heated which was great. My only complaint of the stay, Citrus 28, you had 5 people behind the counter on Sat and one register open with a line around the corner. I get that it's post pandemic but come on, 5 people? It's not like they had orders backing up. I don't get it.
Cynthia Stepien
Just got back from a family stay here. We were pleasantly surprised how large our room was. But the "queen double size beds" were very tiny. There is no way these beds are queens for I couldn't even sleep with my 10 year old in the bed. We kept elbowing each other all night even though we are both fairly slim. I can't imagine a heavier set person sleeping here cause you will be rolling off the bed!
When i asked for a roll out bed since TWO adults absolutely CANNOT fit in this tiny sized bed, we were told no roll aways in our room. I was furious. It made the situation very uncomfortable and an adult ended up sleeping on the floor!
House keeper came once. Did not give us any clean towels. Had to call each time. She didn't even fill the shampoo/conditioner bottles and had to find out the hard way.
Had a horrible incident with the front desk when they didn't want to let my mother up into the room. Her key wasn't work and when she went downstairs to notify them, they refused her a new key. Said only I'm allowed, but I was in a park all day. Thus, my parents got locked out of the room the whole day until late at night.
Pool was great. No complaints. Restaurant downstairs had good food. Bar upstairs had lovely music. And the location was good.
But would not go back here or recommend with such tiny beds and minimal maid service.
S D
(Pre-stay review) We will be checking in on Friday but I wanted to leave a review early to show my appreciation for the hospitality already shown! I was able to message the front desk staff through the Hilton app (talked to Tia) who was very quick to respond and answered all my questions! I see other reviews mentioning how great the front desk team is and I can’t wait to meet them in person. My husband and I will be staying for the first time at this property and we’re also celebrating our anniversary so hopefully it’ll be a memorable stay! So far, so good with the helpfulness of the staff. Will update review after our 4 day stay! Love the Hilton team! - Sara Dawson
Ocean Rain
I stayed here with my brother daughter and nephew earlier in the week as we were traveling back down to Ft Lauderdale from a trip to Tennessee. We picked this hotel because of the swimming pool and location to the Disney Springs Plaza with all the shops and restaurants. I wish I can remember the bell boys name the two young men who helped us get our stuff out of the car and bring it up to our room because they were excellent. They deserve recognition for their kindness and excellent customer service with smiles on their faces and playing with my baby nephew who has special needs. The rooms were a good size and everything was nice and clean. The pool was amazing and we love floating around the lazy river. It was a perfect walking distance to the springs plaza where we had dinner which is wonderful. The only thing that can use Improvement is the young girl who was the receptionist at the checkout desk she was not as friendly as the other staff and came off a bit rude. Other than that the overall stay was a positive one and we will definitely be staying here again when we travel through Florida and back up to the north to visit our family.
Stephanie King
We had a pleasant stay here. It is kid friendly and has dining options (would recommend letterpress breakfast buffet and the citrus cafe for quick bites). The pool was open all day (7am-11pm) and they had waiters out constantly checking on you making sure you didn’t need anything. They also have a small indoor arcade for any rainy day plans. Disney Springs is a close walk, the hotel has a walkway to cross the street and there are elevators. They do offer shuttles to the parks if you are interested but they are about a 10 drive if you choose to drive. Overall, everyone was nice and would stay here again.