Dafna Fikler
We changed our first room because it was too close to the smoking area and we could smell smoke each time we opened our door. The elevator had a foul smell. We overheard someone say “I’ll take the stairs to avoid the elevator with the stench of death”.
They were nice and agreed to change our room. The new room had strong chemical smell. We left the room door open to let some fresh air in. After a while we understood why they used so much chemicals, the bathroom reeked of sewage. You can’t turn on the vent because it’s motion activated only. There is also rust around the drain. We wanted to switch rooms again, the front desk sent a plumber who said there was indeed a problem which he had now fixed. It seemed to get rid of the smell, but then it came back a few hours later and it smelled horrible throughout our 8-night stay. We didn’t complain about it again because we were already unpacked and didn’t want to switch rooms again.
We were in a room with a connecting door. You can hear everything from the neighbors and it keeped waking us up. One night I even heard the neighbor’s snores.
We asked for a fridge instead of the beverage cooler, since we read online that this was possible. They sent us a different beverage cooler. Before we figured that out the person who brought us the fridge moved the dresser to fit the new beverage cooler, and it dragged out leftover foods and crumbs. She smeared it over on the floor with her towel and left most of it on the floor. That was disgusting.
When showering, I found a hair on my hand that was definitely not mine. We were here 7 years ago and it was great. Now we regret coming.
Mark whiteley
We stayed in the older motel style rooms. The rooms are very clean and remodeled but they are small and there’s nothing special about them. Two beds, basic bathroom. They put in a classless shower curtain to separate the bathroom sink and the sleeping area. We brought 4 large bags/suitcases and there isn’t a good spot to put everything. There is a mini fridge and plenty of spots to charge fans, phones, batteries, and watches. The pool was great.
Towards Disney as a whole, I hated how I have to use all of my food credits. We had 9 meals and a few snacks left by the end of our trip. They said, use them or lose them. There are no refunds or changing them to all snack.
I have a hard time understanding this and see it as me losing money.
The resort is well taken care of and there are nicer buildings. If we stay again, I would spend more to stay at the nicer or more modern buildings.
The Art Kemist
The rooms are nice but could use some Hampers or Baskets for guest to place there dirty towels in after use. I think that it's very degrading for the cleaning staff to have to pick dirty towels off the floor.
The Food Court packs that magical feeling . And the whole menu could use an update . The food anywhere outside of the resort is way better and you don't spend as much. The prices of the Bottle soda and Gatorade are a true crime . And the choice of food is not that great and some of the items . Like the salmon for instance is way to salty. And attention to detail is something that needs to be worked on . Twice we have been there for a Surprise birthday and both times after making sure with the staff has there yet to be a decoration or design to get that Zip-a-Dee-Doo-Dah expectation.
the front desk staff are great at the Art of Animation Section .and so are the Managers and the grounds keeper.
Some of the room cleaning crew need to be retained on how to properly clean a floor. With proper side to side or front to back patterns. And not large triangle 📐 patterns the skipping a section and then leaving one room in complete And moving to the next. All that with no disinfectant just water on a rag. Especially when you have all the visitors who save their money to sit back and enjoy the trip and have our little ones crawling ,walking or rolling around the floor to enjoy there selves. And the plumbing is another issue that has to be checked.
JustaRichgirl “Richgirl”
I was so impressed! The rooms are so clean & up to date! I wonder what Disney does to get such great housekeeping that other expensive hotels don’t seem to ever have. Cleanliness is a big deal to me and Disney World gets dozens of stars esp with all the people that are in & out of there.
So yeah, all of WDW is crazy pricey, but, the quality is great, even the food. Room service is very kind and helpful, only not so great part about it is that they can take forever to deliver. That could get way better. The girls (ages 5 & 3) had a wonderful time and just loved the place. So kid friendly in many ways. The main pool at the resort was a huge hit. We had a great family trip! Way too many people at the theme parks, but that will probably never be helped. I am not a huge crowns person esp when it’s so bad you can’t hardly walk through it.
Thanks so much for the great experience!!!
Frank Fantetti
We had so much fun here. The kids loved the little mermaid themed room. The room wasn’t the biggest but it was enough to unwind at the end of the day and have a good nights sleep. The main pool was amazing and the smaller ones were nice too. Food was good. Get the reusable cup it will save you lots on drinks. Transportation was good and there was hardly any wait for the Disney buses. Overall great trip and will stay here in the future if the opportunity arises.