Temetria Williams
I booked this hotel based on the location and the photos posted. Disappointment doesn’t begin to explain the way I feel. I walked into my room and it smelled like bleach and faboluso mixed. It was so strong my family’s chest began to hurt. We could see outside from the crack in the door. My room was HOT. The ac was on 60 the entire stay. Our room didn’t cool down until 1:00am, every night. When I arrived in my room and smelled the loud chemicals, I went to the front desk. I couldn’t get my money back nor could they change my room. I was a family of 3. She offered me a one bed room. That was not going to work. We had to walk around for 3 hours so that they had enough time to come and try and get those chemicals cleaned out. My refrigerator was NOT cold. I walked in the restroom and someone smeared poop on the wall by the toilet paper. My curtain rod was barely hanging on. I wanted to make me some coffee the next morning because we could barely get any sleep between the heat and the smell. The coffee maker had mold. To top all of this off, they did not refund me my deposit. I have no way of contacting them. I tried multiple numbers. The photos of the property does not match what I walked in to. The lobby smells way better than the room. I’m so disappointed. This was my daughter’s competition weekend and I’ve never dropped the ball on a room before. This was such a bad experience. I need someone from corporate to contact me ASAP! I feel misled 100%! There is no reason my deposit should have been kept by this property. My room was 3229!
SONIC UPDATER
What can I say, for the price, it's a good hotel to be around a busy and bustling area.
I came here for an event at the nearby Orange County Convention Center, and this hotel fits the distance. I booked the double deluxe room.
The first thing I need to get out of the way is that this is not a resort. The design is akin to that of a motel. 4 buildings, but all doors are exterior. The pool and bar are in the center. We stayed in building 4, which is a bit further from the pool. It was fairly quiet, but I would assume the noise might be higher in buildings 1-3 due to music from the pool.
Cleaning staff and front desk were quite helpful.
Food at their bar was fine. There is nothing to write home on, but fair. The people behind the counter, on the other hand, were helpful but not super pleasant.
It's no top-tier hotel, but it's not a bad affordable option, especially if you plan to be out and about.
Danelle Fitzgerald
Terrible experience. Should have immediately looked elsewhere. Rooms are dirty. Never any towels at the pool. Food and drinks are outrageously overpriced for the quality and often not in stock. The employees are rude. A guest yelled and cursed at young children, which happened to multiple different groups after talking to others, and was never addressed by security but bringing an outside water was grounds for expulsion. This place is far from a resort. It’s a hotel with sand volleyball and an oversized pool. Not to mention they charge $300 more than quoted and blame it on being taxes and resort fees. 0/10 stars, so no recommend! Steer clear!
Sarah Howard
A great place to stay if your out and about. Rooms were clean and basic we just used it as a base which was ideal as we had a function at the OCCC. All staff we came across were helpful. Only down side was the amount of people saving beds by the pool and not using them even though it’s prohibited only got chance to use the facilities 1 day and then couldn’t even use the pool to full potential which was a shame as it was a fabulous pool.
D Sherlock
Rooms are extremely basic, which I suppose you expect for the price. But when we checked in our safe did not work - we called reception to ask if we can move rooms, they were incredibly rude on the phone, she just barked ‘no we’re not doing any room changes’. We ended up having to lock our valuables in our suitcases. Floors were so dirty when we checked in the bottom of my white socks turned black just from walking around in the room. Maid refreshed the room on day 2 and they gave us one tiny tube of shampoo and shower gel for 4 people. Our room rate included breakfast .. except they only provide enough breakfast vouchers for 2 people even though the room was booked for 4 people.
All that said, the location was pretty good for universal, and beds were reasonably comfy. But definitely wouldn’t stay here again.