Steve Dewey
We stayed here for 4 nights. The rooms were very clean (excellent) housekeeping. The rooms could use some updating as many older resorts. I feel that the staff is short but pretty much everywhere is, they do make up for it with effort and kindness. The food is good with a great variety even with only 3 restaurants. Great things about the resort are the abilities to snorkel right at the resort even if you are a beginner. Entertainment has been top notch with a magic show that was high quality and a fire show as well. Reading the prior reviews I was a bit concerned so if you are reading this know that negative posts are Karen's that have nothing better to do than complain.
sailor kyun
Cozumel Palace was so beautiful. We came for an anniversary for our grandparents! The rooms were clean and the service was excellent. Twice a day they will clean your room and make your bed/room. Room service was delivered and delicious. All of the food was delicious- nothing was bad!! You have so many options for food! Mexican, Asian, Relaxed or Fancy! The staff was so friendly and all smiles. I wish everyone could experience the beauty of Mexico. I feel uncomfortable being pampered sometimes but they were all so so sweet. It’s hard to describe!! Bryan was such an awesome server. He can speak and understand English very well and pointed us to some stores and sent me directions directly. In fact all of the staff could completely understand us and didn’t make us feel like we couldn’t communicate. Every day they have daytime events and night time events. Ugh! I can’t wait to go back!!
Jessica Leonardis
I cannot say enough good things about the service here. It is top notch! The people are so nice.
The food is very good. My family enjoyed the sweet cafe every morning and my kids loved getting macaroons as a treat.
Overall, the food is decent. We specifically loved Bugumbilias! The manager there was great, checked on us throughout our meal and made recommendations.
Rooms are a decent size, however a giant tub in the center of a room that I'm sharing with my family is completely unnecessary. Takes up too much space. The beds are doubles, way too small for grown adults to share. Palace resorts needs to redesign their rooms in the worst way.
The Pools are great, however a large number of the pool deck chairs have signs saying reserved for special guests. Most of the time, those people are not even at the pool or using the chairs. This is tacky and should be reconsidered.
Tyler Pongratz
My family just finished our Spring Break Vacation at Cozumel Palace. This was our first time staying at a Palace resort and we enjoyed it.
Pros:
- Food was excellent
- Service is great
- Rooms are clean
- Snorkeling is good
- Entertainment Team & Kids Activities are wonderful
Cons:
- Size (small resort)
- Pool Chairs - needed to reserve a pool chair by 7 am since we were non-members
- Wait time on restaurant took a while some nights since the resort was full. We played board games with the kids while we waited (not a big deal)
Overall, it was a great experience and I would go back.
A F
Gorgeous view, beautiful room, fabulous food, and excellent service. We went scuba diving with the company at the resort which was very convenient and fun to get to know some other guests. This was our second visit and we hope to go again.