Elisha Cameron
If you are looking for ultimate relaxation this is the place for you. The location is a little slice of heaven, absolutely stunning.
Everything is luxury, from the minute you are welcomed with their signature cocktail to the little sweet treats left in your room at turn down.
We are foodies and this resort has been our favourite for food after spending 5 nights here and 5 nights next door, beloved really is the better choice if you want great food. Our favourite place to eat has to be hands down the taco track, this was consistently the best food we had in Mexico, and what a great guy Guadalupe is. He makes you feel at home and is the best host making sure you are happy with your food! Meeting this legend is in my top 10 favourite things about our trip!!
The other stand out member or staff to us was Mex, he was super helpful organising us a taxi into Cancun for the day and made sure we were also taken care of getting back to the resort. We went with friends who were staying at excellence and he even gave them a ride back to their hotel when we returned. He’s a gem!
mrm801
Our recent stay at Beloved Resort was truly elevated by the exceptional service provided by Claudia, the beach host. From the moment we arrived, Claudia's warm smile and genuine friendliness made us feel right at home. Her dedication to ensuring our comfort and enjoyment of the beach was evident every day of our stay.
Claudia's professionalism and attention to detail were remarkable. She consistently went above and beyond to accommodate our needs, whether it was setting up beach chairs and towels or drawing sentimental sand art. Her enthusiasm for her work was infectious, and her positive attitude brightened our days.
It's clear that Claudia is not just fulfilling a job role but genuinely cares about the guests' experiences. Her interactions were always sincere, and she took the time to engage with each guest, making everyone feel valued and appreciated.
In fact, we were so impressed by Claudia's exceptional service that we believe her manager should consider promoting her above her peers. Her dedication and genuine personality set her apart, and any business would be fortunate to have her as part of their team.
We can confidently say that our decision to return to Beloved Resort in the future will be largely influenced by our desire to reconnect with Claudia. She made our beach experience truly memorable, and we look forward to seeing her again. Claudia's hospitality exemplifies the epitome of excellent customer service, and we wholeheartedly recommend her to anyone visiting Beloved Resort.
Sherri William
The resort is very nice. The rooms are spacious. The atmosphere is very laid back and invites relaxation. The service is outstanding. Whether it is the beach, pool, coffee shop, restaurants or bars the staff are so friendly and go out of their way to make sure you have everything you need. Denisse, the beach concierge, greets you with her beautiful smile daily and makes sure you have the best chair with the best view and Alex, our beach waiter, made sure we had everything else you need for a relaxing day. The best food at the resort is from the taco truck. The chef is amazing. The other restaurant are nice and the service is amazing, but the taco truck is above and beyond.
Ridel Delasota
Wow! Is how I would describe our 5 night stay. The staff treats you like family. Every staff member greeted you each time they saw you. The food blew us away! The amenities were modern and tasteful. The grounds were impeccable. We would highly recommend this resort for couples who want the finer things in life.
Gregg Pierce
This was our 4th year in a row to come to Beloved. Never a complaint. Service is outstanding. Food is good (especially for an all inclusive). Pools and beach are relaxing and clean. Make sure you get Alex when on the beach or hanging out at the pool. Such a great guy and a heart for service. He has served us every time we have visited and he is a big reason we continue to come back. We have had all the different types of rooms and they are all awesome. Just depends on what you are looking for. We have settled on the Jr Suite Ocean view. We found we just did not use the private pool as much as we thought we would.