Fan Lang
Very satisfied by their food quality (salade, fresh juice, fruit, fish, all kinds of meat) and friendly & helpful staffs. My children give high rating to their Kids Club activities. The location is between Heraklion and Agios Nikolaos, but it is almost impossible to travel to the touristic sites at West of Crete (3 hr by car, single way). There is not much to see around hotel except a small but beautiful town Sisi. The 3 swimming pools are good, though not top level. Next to the sea but pity there is no sand beach nearby. The room (ours is a budget room) is very basic, this is one of the two reasons that I give 4 stars (another reason is the location).
Nina Davis
Great hotel and lovely food cannot fault it, staff are great if there is a problem they will help to resolve it straight away. Location is a bit poor but a beautiful place
Rachel Dawson
On arrival staff were happy and cheerful to greet us even in early hours of the morning with a bag of food due to the restaurants being closed with a drink and a sandwich.
During our stay we couldn’t fault anything, rooms were lovely, staff were excellent beyond what we were expected. During our stay one of our party had a bad turn due to choking at dinner but every staff member tried to help and we couldn’t have been more appreciative!! In particular to this incident there was one gentleman which was staff, with dark hair young and very polite he quickly tried his best to resolve this issue without hesitation🫶🏽
Staff were very friendly and we couldn’t have met nicer people during this stay which really made our holiday 10 times better. We can’t wait for our return and this is because of the staff and the hotel, I hope every single one of them get the praise they deserve. If I could leave higher than 5* review then I would!
There was also a lady with blonde curly hair that was just working at the hotel for a few weeks if I’m not mistaking. She went above and beyond for us during our stay she will be remembered.
Lynsey Hutchings
Hello-Goodbye
Can't fault this place. From the moment we entered to the moment we left we had the best experience.
We landed late, the team had plates of chicken, rice and salad waiting for us. After we'd eaten we got taken to our room. Clean, tidy, well made up.
The hotel is on the sea front so from our room we could hear the sea lapping.
Food was fresh, colourful and plentiful with many different choices for breakfast, lunch and dinner. We also tried the snack bar at the kids pool a few times.
The staff were all very friendly and couldn't do enough for us.
We tried the spa a few times. The spa staff were very knowledgeable, friendly and professional.
Although we were all inclusive the hotel does have a paid bar, we went here a few times and it was worth the £££ with good cocktails and a clear view of the night sky. During our 14 night stay we tried both a la carte restaurants with the Italian being our favourite.
Sissi village is only a 10/15 min walk away and is well worth the walk.
Andy and the front of house team really work their socks off to do all they can and more to make sure your holiday is the best it can be.
Thank you
Gary Shaw
This is not even close to a 5☆ hotel, and I could write reams of reasons to justify the comment, however, this was a thoroughly enjoyable 10 night stay.
The food is excellent, plentiful and a wide variety of options to please any palate.
The drinks are more than satisfactory, and again plentiful. No short measures at any time of day.
But my overriding memory will be the wonderful staff. One or two lemons, but vastly outweighed by the amazing, unflappable, warm and welcoming majority. What a class act. And a special mention to Manos, who is and amazingly socially gifted young man. A real pleasure to engage with.
Thank you all for an excellent stay in your hotel.
😀👍