Eldad Askof
We enjoyed every minute at Alexander hotel. From the day we arrived we got the best service a guest could ask for. The rooms, the pools and the beach are all the best. The food in the restaurants was also amazing. On top of all is the staff that are always smiling and will do their best to make your stay memorable. I definitely recommend Alexander beach hotel to anyone that is coming to Crete. The location is perfect with a great sand beach and many shops and restaurants in walking distance.
Mark R
The hotel is very nice, and if you like resort and have kids, it’s a great option. The breakfast buffet is great, I would recommend eating out for dinner, there are plenty of great restaurants just outside the door and the price is much better. The dinner buffet is good but still mass produced. The pools are clean but you may have to fight a German (or Brit or etc) for a sun bed as they will reserve it when they first wake up, despite signs posted against it. The staff is very helpful but does feel like they’re always trying to upsell things. Perhaps my expectations were set high by the glowing reviews but basically I can’t really say it was my cup of tea and I would say one could rent a much nicer apartment nearby for a fraction of the price. There’s not really much to do, so if you like laying next to the pool, then the beach, etc, it’s for you but if you want to experience Crete perhaps explore further. The area is very touristy and you will need a car if you want to get out. One can walk to the small town but it’s on a pretty busy street. Other places in Crete are nicer and are «less» overrun with tourists.
Bill Gourgouras
Although I stayed for business, after the first 3 days I booked for my family to join.
For sure, I can bet you cannot find a more client friendly and caring staff than this. Starting from the Director of the hotel, to the Reservation manager, to the Public relation, Ms Sophia, the rooms Manager, the Maitre d, all the workers of the restaurant as well as the cleaners and last but not least the great bellboys, I have not met anyone more willing to accommodate, help, direct you or be there for you 24/7.
I am really going back to stay with the family on my own.
Well done team... Keep it up and you're the winners!
Maria Giron
We came to this hotel to celebrate my mom’s’ birthday and all exceeded our expectations. The installations of the hotel are incredible and the pictures that you see in booking for example dont really show how wonderful this place is. Very well maintain gardens when walking to the rooms , really beautiful. Despite that is a big hotel, you dont see the crowds. The design is like you feel in a boat. From every angle you see the sea. The views from every corner are a dream. You have direct access to the beach. You can be at the pool and in a couple of stairs you are at the beach. You can walk from beach to beach in a very nice path that give you entries to different areas of the hotel. Breakfast had a lot of choices and we were here 11 days and never got bored. We took the halfpension and we enjoy the dinners as well. Room cleanness and silent AC was top. The staff incredible friendly, Dimitri ( head of maitre) made are stayed very special, and we had a great dinner with a specia cake. All the staff goes the extra mile to make you feel happy and welcome. Any wish, any issue is solved via whatsap, they will get back to you in seconds and will help you. Wifi works perfectly on the property. If you want to go to a place and disconnect this is the place. We love it and we will come back. Michalis congratulations for such a great work running this beautiful property. M
Kira Garashchuk
the location is top.
And I think, that is the reason, the hotel doesn’t care about anything else - cause they are kind of in a good location, and people don’t need anything else 🤷♀️
They have a very nice garden and the surrounding is very nice.
Must admit, the hotel has one of the best swimming pools I have ever seen. It is even partly in shadow! That is something you need, when you are on vacation. With a small kid.
Anyway, our room 601. Do not take it.
1. Unbearable smell in the room. I don’t know if that’s bedding sheets or cleaning products they use. But it’s really unbearable. And no matter how long you leave the door and window open - it stays and you are spending your vacation in a second hand store. That’s how it smells.
2. Minibar fridge - it smells very bad. I understand that it can be old and loud. That is ok. But again the smell is so bad, that we can’t use it . It’s just disgusting to put even closed drinks in it.
3. Noise. The room is a corner room on the way to other rooms. The cars, they use in hotel constantly pass by this room, so if you are with a small child to have a nap - not an option ☹️ too noisy too loud, your kid will be constantly woken up.
4. The door to the toilet - it doesn’t fit 😬 so it’s again too loud and don’t close completely. Which doesn’t give you any privacy.
5. You have only 2 hours to have dinner. An d when you arrive you get a table, assigned to you for the whole stay. So despite the fact, that there are many tables outside with a see view, can happen that you get something inside,not the best one. And you kind of need to live with t the whole vacation ☹️ for me the decision now would be not ornater dinners at all and just go to the restaurants where you can choose your table.
A good thing - they bring you bottled water every day!
The most disappointing thing for me - we noticed this from the first look and went to the reception to ask to change a room. And they even did offer us an option:
- 100% similar room just the opposite side of the road - so no one of our problems would be sold
- with the additional pride of 400 euros 💶 a family room - with a balcony. And the balcony faces …. Wait for it .. the waste ground 😏 exactly what you are looking for on your vacation. To fly over to the other land to keep looking at the waste ground.
I found it an unpleasant experience and an unacceptable way for a 5 star hotel. We’ll fit any hotel, which cares not only for the fast money, but for their guests and their reputation.
The reason for me to write this review - to share my experience with potential future guests of this hotel so they can make a good picture of what they are getting for their money. The hotel didn’t meet Our expectations, based on the pictures of the hotel and positive reviews, at all. And that of course doesn’t add to a good vacation. Bit we will still try to make the best of it!
And I wish to all guests, that their expectations would always be exceeded 😊
My Booking
