Universal Castell

Gary Everett

Just finished 2 weeks in July with the all-inclusive package and I cannot believe how great it was for this amazing price. I would like to point out just a few things… 1. There are no sun beds provided on the beach. This is normal in Spain in case you are used to vacationing in Greece. This is not a big deal, really, since the hotel pool is just a few steps to the beach anyway. 2. The sun beds at the pool seem to be a controversial issue… yes, you do need to pay for them but the price is completely reasonable and their system allows you to relax and not worry about getting one in the morning (no need for the pool lounger morning rush). I quite appreciated the system. They could, however, find a better way to explain this system since every time a new family came in I had the pleasure of watching a family explain to them how they were in their reserved beds… 3. The sea is quite irregular. Sometimes quite wavy and sometime quite full of seaweed. All just part of nature and nothing to do with the hotel but just worth mentioning. 4. The beach was nice and a tractor comes every morning at 0715 or so to clean it. Nice to have it cleaned all the time but that kept me from having my morning coffee at the beach listening to the waves as I wake up. This is a small hotel in a very small village so don‘t expect too much as far as activities go unless you are willing to get out to other neighboring towns. The hotel makes up for this with live music every Mon, Wed, and Friday evening at the pool bar. I have to admit I was pleasantly surprised and how good the live bands were. Shout out to all of them… Tanny‘s Band and that Trumpet guy especially. The food was very good. Keep in mind that again this is a small hotel and so the selection was maybe not as huge as in some really big places but what they had was always of very good quality. My favorite part was the staff, though. They were all super friendly - even when I noticed guests being rude to them they kept a polite manner and did what they could to assist. It looks like they mostly speak German as their preferred second language and that was generally what they started with but they were all very encouraging and patient with my broken Spanish and by the end of the 2 weeks we were celebrating that I could finally get my room number without a long pause ;o). A big thanks to all the staff with special mention to Oscar and Annabel at the pool bar, also Lurdes (I think that was it) in the restaurant. Everyone was quite nice but these were the names I could remember. Overall, my girls and I really loved it and we hope to return some day.

Julita Sobkowiak

This hotel is located in a really calm location. From our room we had beautiful view on the see. Rooms were very nice, everyday cleaned. Air condition was also clean and worked very well. Without it for us would be didficult to sleep,because temperatures outiside were very high. Timetable of meals very comfortable. You never feel hungry. Definitely 😀 The staff were very kind, friendly and helpful. Thanks for very lovely holiday time ❤️

Catherine Masou

The beaches and food here is amazing! Love the atmosphere, and the staff is very kind. Dario and Juan made our stay so enjoyable. The best part was the view from our room! There are additional charges to be aware of like paying to use deposit box, sun chairs and towels for the pool and beach. I found the deposit box a but frustrating ($16) since it was in our room and is typically included in most hotels. Other than that great stay!

Arash Sagheb

We stayed in this amazing hotel for 7 nights. Not a very big hotel which is an advantage so the restaurant or beach or pool is never crowded and you can always find a good place to relax or eat and drink something. The staff here are all fantastic, super friendly and helpful. You never get disappointed by any of them. The food is also good. Well there is always room for improvement but i liked the food and the variety of the food. The location of this hotel is perfect, a very clean and not crowded beach. Hotel is close to bus stop so you can easily go to adjacent cities by bus. Our room was daily cleaned by housekeeping and we got fresh towels. The hotel is generally clean and renovated and the best part is the view you get from your room balcony. That sea view is priceless. The only thing that disappointed me a bit was the extra charge that we had to pay to use the beds in the poolside or in the grassy area. All in all this was a pleasant vacation. I would definitely recommend this hotel for all those who want to relax for a while and have a good time.

Fernando Sica

Stayed 7 nights- everything was great. Friendly service willing to help no matter the request. Rooms were nice and modern, with daily housekeeping. Bathrooms were nice. Every room has a balcony facing the sea, with a beautiful view. Breakfast buffet has many options, dinner buffet was very tasty. I only recommend staying here if you rent a car. Overall, an amazing hotel in a beautiful location.