Frederique Begin
While this hotel is centrally located in Marbella, the rooms are not as they appear in the photos and the service was also more than disappointing. I check into El Faro with my son, who has a serious chronic health condition, and found our non smoking room smelled terribly of smoke triggering a significant asthma attack in my son. I called the concierge while my son waited on the balcony and the concierge conceded that there was a bad smell but insisted it was only paint- as a former smoker myself I can recognize the smell of stale smoke in a room. He offered us the only other available room but that too smelled strange and had the same low quality bedding and feel so we opted not to stay. Having made the reservation through a third party vendor we needed a letter from the hotel indicating we had not stayed there in order to recoup the payment for the 3 nights we had booked. Although I was told by two different hotel employees that the manager needed to help with this, no one could/would put me in touch with the manager directly and all 3 of my emails went unanswered. I finally disputed the charge through my credit card and happily recouped my expenses that way. It is unfortunate that this issue couldn't be resolved more easily and directly. I presented my concern and request thoughtfully and with appreciation for their efforts and the positive aspects of their lodging so as not to offend but, in the end, even the kindest and most careful approach was ignored. I know this hotel gets good ratings from other customers but, this particular experience aside, based on the furnishings and room quality that baffles me.
Björn Ludwig
All fine for a short trip. Clean. Very friendly staff. They offer a parking lot for about 15 Euro a day. But the car should be small size. Coffee and drinks are good. Well located near the beach and the old city center. Pool just gets sun in the morning!
Tatjana Stevic
Hotel for every recommendation. In a great location near the center and even closer to the beach.
Very clean, friendy and hepful staff.
We are happy to return every year.
El Faro is our second home.
Deb Danes
Very nice. Clean. The room was surprisingly large. Little kitchenette which was great. They leave packets of coffee etc and there is a shop close by. There is a liftto the rooms and a ramp up to reception so accessible for those with prams or a wheelchair.
Ana
I booked a room trough Booking and paid trough the app. We arrived late at night with a car and we were informed that they have no parking available which was unacceptable for us. They said they couldn’t refund our money and gave us a already prepared printed out map to a paid public parking near by. We left and ended up staying at a hotel near by. Booking is refusing to refund the money. On the app it says that parking is possible on site and that it’s not possible to reserve it, which with the fact that they already have a map to a public parking prepared in advance makes me question if there is a parking at the hotel at all.
Also the hotel worker (who was the only one present, no manager to talk to) was completely clueless and unhelpful.
Overall a very unpleasant experience and I would suggest to avoid at all costs!