Niamh O'Regan
Just stayed here for a week, staff we're all very nice and friendly! Breakfast was great, lots of options. Location is great it's close to pretty much everything! Rooms were spotless, fresh towels everyday if needed, clean restaurant and pool areas.
Only down side was our TV didn't always work but wasn't the end of the world! We had a great stay and would recommend to others!
Bee
okay so it’s maga, the facilities were great, rooms were clean, food is edible (think all you can eat buffet, not particularly flavoursome but that’s not the focus for all inclusive style food). Expectations need to be managed - the all inclusive alcohol policy has hidden terms and conditions but that’s in line with all of Majorca’s drinking policy. You can have 3 drinks between set hours (breakfast, lunch and dinner) but that’s only for beer and really shocking wine and sangria. There is free soft and hot drinks available throughout the day however.
Myself (24F) and a friend (21F) stayed last week and faced a huge issue on the first night, the noise throughout the night was unbearable - as in, groups running down corridors screaming, shouting, barking, banging on all the doors making us feel extremely uncomfortable, unsafe and unable to sleep. There is security on site but you need to contact reception, with a number they don’t provide. We contemplated booking a different hotel or just getting the next flight home, however, in speaking to holiday reps and hotel staff, moved rooms which completely changed our holiday. We later found out that we had a room in the middle of a group of 40 people all below the ages of 19.
I wouldn’t say this is a particularly family friendly resort as it’s only April and it going to get worse, but for the price, as I said expectations need to be managed. Depends what trip you’d like, I probably wouldn’t stay here again but appreciated how the staff helped out, the rooms were clean and it’s a 5 min walk to the beach or 20 min walk to all the clubs.
Maurice B
Bed bug infestation.
I am writing on behalf of my mum who had a horrible experience when we went on holiday recently. We shared an apartment together. One night she found bed bugs moving on her bed. This causes her distress that night. In the morning it was reported to reception staff. And they sent the supervisor and cleaner to the room and told us that there was nothing to worry about and they promised to change the mattress, bed sheets and clean the room.
The following night my mum saw another bed bug moving in the bed. My mum rang the receptionist who was rude on the phone and said there was nothing he could do, but to wait till morning for the cleaners to come.
We then went down to the reception desk at 2:30am and we wrote a written complaint about the bed bug problem as we were not happy to go back to the room to sleep there that night. The receptionist told us that there was no rooms available to change to. Then later he said if you want to go to another room you have to go and pack all your things and move there and we did.
Me and my mum had two distressing nights at this hotel. We have pictures and videos to prove this.
Food also wasn't great. Rooms were not cleaned properly aswell and only the towels and bed sheets changed.
Emma Bibby
Great hotel, only complaint would be you don’t find out until check in that all inclusive means 3 x drinks at dinner and 6 x dinner. It’s not just them in fairness, the laws have changed in the Balearics. Asides from that the hotel, service l, food perfect!
David Sinclair
This hotel is not what it is advertised to be. Room was nice size but not what I would call clean. Aircon didnt work and after numerous complaints to reception nothing was done about this. And this was the case for most rooms as we stayed with a group of 30 plus people who all had same issue. Food was very poor and always cold. Do not stay all inclusive, not worth it. Food is rubbish, theres no snacks or ice cream for kids and your limited to 3 drinks of alcohol at lunch and dinner, of which you have 2 choices, local beer or sangria. No entertainment at all in hotel. This is easily the worst place I've stayed in 30 years of travelling. Definately not coming back.