Asker M
Fantastic rooms (ours was on the 5th floor), amazing view, and a location that is excellent both with a rented car and public transport.
Food was great, both breakfast and dinner, there’s always something for your taste.
Definitely will try and come back next year! For us it’s much nicer in the off-season (we visited mid march) compared to crowded and loud summer.
The only thing to criticize would be the service level of certain staff members. Maybe they were just having a bad day, but we experienced it every day for the whole stay. Too bad, because there is nothing else to criticize about this lovely place :)
David Hons
Had a wonderful short-stay (2 days) in Hipotels Gran Playa.
A cosy double room, with a sofa. We really appreciated a large room space (33 m2).
The hotel is more oriented towards German tourists, but a really kind reception staff were fully fluent in English. They had answered all question we had asked them.
The room was a very silent one, did not hear any noise during a night.
Food options were wonderful, both for breakfast and dinner. Various choices of meat, fishes, salads, charcuterie boards, specials of the day. Juice freshes during breakfast time. Tasty and reasonably priced cocktails (€6-8, I opted for Caipirinha and Long Island Tea) in a lobby bar.
A basic spa service (inside heated pool, whirlpools, sauna) is included in the price. We were busy with sightseeing and walking, that we did not use it.
Auras
The location is very good, better than inside of Palma, you'll get on a highway without much traffic and you can be everywhere on the island without worrying. I would recommend ordering breakfast here because it's better than 99% of the places in Palma, you get everything you could ever imagine, from pre-prepared sandwiches to high quality dark hot chocolate. At night and early in the morning it's basically a totally quiet place.
Olga K
Great hotel! Modern renovations, great restaurant, clean and tidy everywhere!
On the roof is a lovely bar where you can enjoy the evening program and delicious cocktails!
Ibs
Most of the people we encountered at reception (not all) were not polite or friendly/welcoming at all. When checking out for example, the lady dealing with us did not smile once, or ask us how our stay was. She didn’t thank us for visiting the hotel or anything of that nature. This is basic politeness and professionalism that I have always experienced at other resorts but it was lacking here. The room was nice and spacious with a nice balcony but water leaks out of the shower which is quite annoying. The hotel is very clean and spacious with good facilities. The breakfast was good and enjoyable but dinner wasn’t too good and everything just tasted cheap and lacking in quality. The outdoor pools were very nice and the water was not cold which was nice. All the staff we encountered working by the pool and in the snack/lunch bar were very nice and polite and did always smile and give good service. Overall, I didn’t feel the hotel was worth the price paid and I would stay in another resort when visiting the island again