Q S (MsQ26)
My Partner & I just returned from a 5 day holiday in Portugal at this hotel. I was hesitant based on the mixed reviews. We will definitely be returning later this year with the kids. The location is perfect for the beach & nightlife all in walking distance. All the staff are friendly & helpful speaking English & other languages lovely Receptionist called Anna gave 5* customer service. The hotel itself needs a full make over to bring it up to 5* expectations. The rooms are quiet dated with small repairs that need doing the tiles on the bathroom wall we're cracked with paint splatters in the bath, small mirror light bulb one not working one hanging out the socket. Lounge area furniture was wooden & noisy. Kitchen are was good size with fridge & oven very useful for storing snacks & cold drinks, so was able to make toast & coffee before breakfast. The rooms are very spacious with amazing sea views. The food & variety was better at the sister hotel up the road in the restaurant Jac's. For 5* the jacuzzi, steam & sauna should be part of all inclusive but we had to pay €10 per day to use facilities. Indoor & outdoor pool was lovely & clean.
Tom Nixon-Batt
Good 2 days stay. Check in was quick and easy.
We had a 1 bedroom apartment which was plenty big enough for us.
The hotel is located on the sea front, with easy access to the beach.
It also has a great little shop on the complex, with everything you need.
Also the main strip is just behind the hotel, but you can't hear any noise from it, good to have it close by for drinks and food too.
Paul Sandusky
Good experience! Excellent location, great room with an amazing sea view, service good.
Maintenance of the grounds and common area is very lacking.
Will come back and recommend but would strongly advise the owners to greatly improve the maintenance!
Internet was good and consistent on our 4 week stay.
Katie Millington
Travelled here in Feb 2024 for a getaway with my mother and my sister.
With it being out of season there was some work taking place and we had to travel to a sister hotel for all our meals (as we were all inclusive). Luckily we found this information out ourselves before travelling as no one bothered to tell us!! My mother has mobility issues so, firstly, she booked a scooter to be delivered to the hotel the morning after our arrival. The scooter would not fit in the elevator meaning she still had a LOT of walking to do to get to her room.
Secondly, when we got to the sister hotel to eat we found there was around 20 steep steps up to the restaurant with NO lift (we found out there used to be one but they took it away?!?).
Thirdly, the "accessible" ramps around the place were barely functional- not wide enough to drive the scooter on.
The food was basic but I will add the 'speciality' restaurants are a con- they serve exactly the same food that is on in the buffet restaurant as they have themed nights- so if you go to the Mexican, the buffet will also have mexican food etc.... only difference is table service. Snacks were available at the hotel we were placed in from 3.30 pm which consisted of sandwiches and cakes...... A handful of each....once they were taken (which was pretty quick) they weren't replenished.
The pool at Muthu Oura was filthy with no pool bar (this was one of the areas with work taking place) so we made our washing to one of the other hotels to use the facilities as they did have a pool bar with snacks- again, this comprised of only cakes.
All this considered, we enjoyed our week as we were together as a family which rarely happens. But do not be fooled- this is NOT a luxury hotel (advertised as 5 star on a lot of operators sites). I'd say 3*+ at best. Maybe better in season but definitely not for those who struggle getting around.
mark eason
Wonderful holiday, wonderful staff.
The hotel is luxurious and overlooks the beach. We booked an apartment which was good great views only the kitchen was dated. Its 4 minutes to the beach and u can walk left or right along the cliff walks and there's another 10 beaches all golden sands. I recommend 'teasers ' restaurant 3 course s plus drink for €12 and best quality. Mgm Staff were so kind and helpful.
Only downer
The indoor pool was supposed to be 28 c but it was so cold more like 20 c so you couldn't just go in the pool you had to swim to keep warm. And as it was January quite a lot of places shut but still did loads l.
Mid January 1 week