Maggie Harrison
Rooms need upgrading
Not high standards of cleanliness..stain on bed .stains in bath.kitchen lacks accessories..house keeping poor only minimum done..no options to buy from a menu..because there isn't one..if your self catering there no interaction with staff at all..lack of entertainment..basic budget hotel...not 5* as advertised...no Internet service... loud banging doors at night..if it wasn't for local entertainment and food venues there is nothing at this hotel
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glenn selby
This hotel advertises itself as a five star, the reality is far from it. We arrived to a lovely grand foyer and it looked very impressive. We got to a family room and came crashing down to earth, the bed arrangements were poor with a basic with a pull out bed as the 3rd bed on the kitchen floor, poorly fitted light fittings , the toilet seat was broken, a cheap dirty shower curtain and the double bed was two single beds pushed together, so if you wanted to have some "fun" in bed, think again as the beds slip apart. The food was average, but they put it out like an hour before opening so it is cold when you get to eat, the menu was very basic and hardly changed all week. The all inclusive drinks are very low quality and you can't get a proper pint as it comes in small plastic children's cups. The hotel advertises a tennis court but it is a hard concrete court that they use as storage for outdoor furniture (see pic). We were excited to find the games room only to find that all of the machines/amusements were either faulty or completely broken. The entertainment was poorly arranged and managed, cancellations without notice, no indication where it is and little to no interaction with guests. The staff looked miserable most of the time, and when you ask for a drink it's like you've asked them for a huge favour. The bars close randomly and sometimes can't get a drink at all. Location is okay as it's a small walk from the strip and a beach. We booked one of their meal nights at another one of their hotels as all inclusive guests, the other hotel got every order wrong and literally had 3 options to choose from on a Mexican night. If you just want a place to sleep it will be fine, would advise eating elsewhere and not particularly family friendly. Apologies for the "war and peace" review but hope it helps.
MBX
Please pay attention!!! I was there with my National team of kickboxing for competition.. I am 100% sure someone of housekeeping stole from my room! My fur vest which was very expensive went missing and disappeared so mysteriously after house keeping was in my room. I wanted to be sure and checked with my friends and when I came to conclusion I want to speak with hotel manager and staff.. they attacked me I lied etc. and they were so rude to me! So dissapointing staff! my friends also told they had missing jackets and some brand T-shirts and jackets! Be aware people are stealing there from your room!!!
Kevin
Terrible hotel in a horrible location. Felt unsafe, how this is rated 5 start is beyond me. Please please do not spend your money here, buffet is horrendous, my parents went all inclusive, the drinks menu was the worst iv ever seen. Not even sangria available, rose wine in a box as was the regular wine. The worst place iv ever seen and more expensive than actual 5 star hotels. If I stayed here I would consider reporting them to authorities as its akin to a dingy 3 start at best. Deceiving, drinks offered v poor. I definitely would question their 5 star rating.
Janade Abdul
Great location near the beach and bars. All inclusive service was good.