Selin Uyar
We came to the hotel for a 10-day holiday in October. Everything was perfect. First of all, when we entered the hotel, we liked that the staff was friendly and met our needs. Especially the reception manager took very good care of us. The waiters working the morning shift at the lobby bar are clean and hardworking, and they fulfill our requests as soon as possible. The food was good and the hotel was clean. We also thank very much to Guest relation Deniz.
Ryan Evans
Hello, I will write something long here. First of all, we stayed for 10 days and we will consider coming again. The rooms are clean and cleaned regularly every day. You can have a good time by the pool all day long without going outside. The aqua park is active and there is a bar there, the only problem was that there was no music playing there. For the staff, the reception manager does not smile at first entrance, he is serious and only follows the procedures, but he seems to be a hard-working person who knows all the work. The boy with the glasses, I think he is a student, is just standing there. Guest relation, she is a real brunette beauty and a cute person, but she seems a little excited when talking. If you ask her for something, she tries to do her best. The bellboys are generally nice, they don't hesitate to answer your questions and do extra work, and sometimes they even help with other tasks.The chef of the lobby bar is great and he loves his job, we can see that. He treats well to waiters working with him (a young girl and a boy with long hair), so they are also quite competent. Unlike him, evening chef is calmer, and the boy with the braided hair working next to him is very hardworking and practical. That's why I gave him the tip. People calm down and enjoy the piano being played in front of the evening lobby. The waiters working in the restaurant look very young, but they are very hardworking. Please don't let your chefs get angry with them. The food was generally nice and delicious. Turkish night meals were interesting delicacies for us. The snack bar usually serves fast food and is delicious. The bread of the baker woman working at the snack bar is very delicious. Animator Ros is a very cheerful person and loves to hug you when she sees you. Of course, the hotel is not ultra lux, but it has everything a hotel should be. The surrounding area is full of markets and transportation to the city center and the airport is very easy.
Andrey K
There was no music in the aqua park. The cakes at the bakery weren't fresh. The toilets in the pool were a little dirty. I was a little scared of the chef in the cafeteria too, looool :) But other things were great. We had fun during the holiday, had a good time and did not experience any problems. The service was nice. Everyone was good. I will recommend it to everyone. Even though the waiters are young, they are very hardworking and do their best. The animators were friendly and took very good care of us. I would like to thank them very much from here. Guest assistant girl is very cute and sweet. And she has a beautiful smile:)) The chef at the bar is my favorite person in the hotel. The baker woman at the Snack Restaurant gives off a authentic Turkish woman vibe. All in all, it was a very nice holiday, again and again.
PBed Bed
I went here for a family holiday. Highly recommend on the Love Holidays app. From the moment we got there we entered the hotel had no air conditioning. The hotel was muggy and hot. Room service didn’t clean the room, despite having the button pressed to make up my room. The staff in the restaurant or pool side cannot speak a word of English. If you ask what meat is being cooked is it lamb or beef they walk off or answer you in their language. You are dealing with high volume of tourists - BASIC English should be a must especially when serving food and guests dietary requirements. The balcony in my room was moving. Complained to manager they said don’t go out on the balcony!!! In the shower a light dropped on me while showering and I almost got electrocuted. The pool lights are falling out all the time. We informed managers and nothing was done. The corners of my room had damp. I have photos and videos of everything. Food is hardly labelled so you don’t know what is what. You call a bell boy for help, he never came. The food quality is so poor, we hardly ate. All restaurants are very very far from the hotel so your looking at spending 150euros to get to and from a restaurant to eat out plus your dinner. One of the reps in the hotel said this is the worst hotel ever. It’s not five star. Even the two star hotels are better. This is a rep telling us. Also while speaking to so many other guests that were from the UK all said the same thing to us that they are being treated very bad and room services are so bad too. This hotel is horrible. No class and no standards. Customer service is very poor. If your not bothered about cleanliness, moving balconies, rude non English speaking staff, muggy rooms, poor quality in food then please go for it. But I would never ever return to turkey every again because of the experience caused by the hotel.
Rabia Ötgür
This hotel is one of the hotels that should be preferred in Lara. The rooms are cleaned and organized every day. Food is good. The location is good, the surrounding area is a busy street and close to the airport. Our holiday was very nice, we did not experience any problems. We would like to thank guest relation Deniz for taking care of us.
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