dillon corriander
This hotel is just outside the main/busy area of Puerto del Carmen a bit quieter but still well within walking distance of the main resort. The client age group is elderly and the hotel caters for that,with a few minor tweaks it could be a very nice care home. Staff are terrific and helpful, rooms are kept spotless. The quality of the food is very good and the restaurant staff attentive. Tables are very close together with minimal space in-between,bearing in mind the age group,the slow shuffling round the buffet area can be challenging but the quality of the food is worth it. WiFi throughout the hotel is patchy, between 1 and 15 Mbps, irritatingly if you leave the hotel it does not auto connect on return and you have to sign back in, not a big issue but annoying.
View from the room was excellent and had sun all afternoon, plenty of sunbeds and the pools were never too busy.
Would I stay here again possibly as has a bus stop outside the door,turn left and into Puerto del Carmen turn right and off to the airport all very flat and walkable with plenty of shops\bars along the way.
Sos automotive
Just got back from weekend in this hotel, the location of the place it's the most positive about it , food is very average, some of meals are not even worm or just about. The rules of the dress code for dinner are different for each guest, evening entertainment would say it's not what we usually experience in 4* hotels ...., 90% of quest in hotel 70+ of age .
They do have an some kind of card system for your meals and drinks where you got to keep on you to present for staff... we now in XXI century can could be easy improve to much more efficient system...
In general it's OK hotel if you want something seafront other then that is definitely not a 4*
Tara Griffin
Myself and my partner were here in January for my 50th. We went all inclusive for the first time ever and it was so worth it.
It’s a huge hotel with pool bar and 2 pools, top pool is the nicest. Beach towels are €10 deposit, which was a great idea.
Food was lovely and drink was plenty. The entertainment wasn’t great but we had a great time chatting with other guests.
The room was a little dated but the bed was very comfortable. Shower was huge and always had clean towels.
The staff are absolutely wonderful. I ended up very sick with a chest infection, cough and a fever. They all looked after me and the day of my birthday, I got a bottle of champagne, fruit, water and a lovely note from them.
There is a small beach but I only had a quick look at it.
We are definitely going back again.
Scott
Really enjoyed out stay at this hotel. The reception staff were super friendly and the bar staff were always on hand to serve drinks quickly. Restaurant staff were attentive and the food was excellent. Some of the best food I have had in an all inclusive hotel! The rooms were a little outdated but I do know they are getting slowly refurbished so its not a big deal. Great location and even looked at returning again next year! Thank you!
Darrin Buckingham
Great location for shops and bars, hotel and room cleanliness was excellent, unfortunately that is where it stops.
We went Half Board only to find we had to pay for a safe (half expected) a Fridge (just the use of) and a Kettle for making hot drinks was not supplied either, asked at the Reception and was told these items were all chargeable as we were not All Inclusive, a bit strange as we did not expect them to supply a mini bar in the fridge but the use of a fridge and kettle would have been nice.
Food was warm at best, irrespective of the time we went to eat, and mostly the same dishes for every meal, ran out of food quite a few times and was told there was no more coming out as boss man said "NO!", Waiting staff did not seem happy to be working, only smiled if you tipped them.
Average age of guests at the Hotel was 70 and this reflected on the entertainment that was offered, which was poor to say the least.
Hotel is very dated and could do with modernisation.
Only drinks offered to half board guests are coffee/tea fruit juice in the morning, all other drinks including water with the evening meal are charged.
Needless to say we will NOT be returning to this Hotel.