Jennifer Andrews
I am currently here on holiday with my partner and two kids. One 15 the other 7. We are having a fantastic time. The staff are very hard working. The entertainment group are literally here from morning to close. Always lovely and friendly to the children. The food has more than enough choice for you to find something you like. Slides may be broke but doesn't everything need repairing at some point? You are told about the amazing water park on arrival to. cover it(even though slides are still open here) It was unreal. free bus ride there and back, food and drink and a great day out for us. SO many slides. The rooms are just what anyone needs. So ignore the negative reviews because your holiday is what you make it and this place provides so much fun to go with it. We dont want to leave.
Weronika Slomczynska
Unfortunately, I do not recommend this hotel. We were fooled by the 4 stars and beautiful photos and videos on the website. Reality is different. Slides doesnt work, rooms dirty and smelly. There are no duvets, only heavy and thick blankets that neither look or smell fresh. The bathroom was moldy and I was disgusted to have a shower.
The service at the bar was not nice with a very unprofessional approach to the customer.
The water in the pool was ice cold, not heated up at all.
Pool towels torn!
Food was ok but plates in a restaurant unwashed same as coffee mugs!
It's definitely NOT 4 stars, at least 2.
The country is beautiful and hot, but stay in this hotel destroys the atmosphere of the holiday.
Wendy Ince
Not a place I'd choose to stay in again. Room's were not cleaned well and had to ask for more toilet rolls, just 1 given. Bed's were basic and linen was stained. Although the hotel entrance looked good the rest of the hotel was in need of improvements. Found staff unresponsive, all seemed to be tired and not interested. Dinning staff though worked really hard and were responsive. Food was a bit hit and miss. Best to get there early. 1 request before we arrived was totally ignored! All inclusive drinks at the bar were awful. Snack bar closed at the same time as restaurant so if you missed lunch there's no other option and only burgers or hot dogs available. Disappointed overall.
Retro Rob
Rooms are not very nice but basic. Air con leaks beds are like boards. Pool is good but freezing but probably OK in the hot summer months. About 20 minute walk to town. Entertainment is OK for kids but bit like being in a bad pub. Staff miserable. Food is average but there is a selection. Better places for the money paid so worth spending a little bit more. Booked it for the waterpark but it's old and dated.
Harriet Phillips
Do NOT book this hotel. I have had to put 1 star because there was not an option for 0 star.
No WAY is this a 4 star hotel. More like 2 star. The apartments are so basic, not luxury at all as a 4 star should be. Cleaner comes every 3 days, so no fresh towels in this time, and when they do come all they do is empty the bins and make the bed. I have found numerous spiders in my room, pictures to follow. Even had one crawling on my bed a moment ago as I write this review. The bathroom also stinks, they can’t blame the drains as I have been attending another hotel daily, met some friends there, I have been in their room and the bathroom does not smell at all.
All around the resort, the floor is chipped and a danger hazard. My daughter has caught her sandals in the cracks and chips in the floor numerous of times. Very lucky she hasn’t had a major accident. I also had sewage leak outside my room which led onto our patio. It stank.
The reason I have been attending another hotel is because the pool is FREEZING. It is like an ice bath. My daughter was crying because she couldn’t get in it. The reason I booked this hotel was because of the water park and pool as it seemed perfect for children. Even if my daughter wanted to get in the pool, I wouldn’t let her as it’s that cold she will become unwell. The pool is not heated, which I’m sure most will agree that a 4 star hotel, should have a heated pool. Atleast 1 pool heated.
Because she was upset, I rung around for hotels that do day passes to use their pools. I found rubicon palace which is a €3 taxi drive from this hotel. It is a 5 star hotel (1 more than this hotel) and the difference is unbelievable. It has cost €90 a day for me and my daughter to attend there but it’s the best money iv ever spent. For anyone wanting to come to Lanzarote, stay at rubicon palace. It’s beautiful, all inclusive, clean, friendly and HEATED pool which is essential in the Canary Islands as it’s windy here. Since we have been attending there we have been having the best time. The only reason I have rated 5 star for location is because it’s so close to rubicon palace.
When I complained at reception, I had 0 help. The lady contacted the manager, Reyse I believe the name is, and he said he couldn’t speak to me yet they continued to have a conversation infront of me on the phone and was laughing and speaking in Spanish.
I have only slept in the hotel as I had no choice. As soon as me and my daughter woke up we got in a cab straight away to rubicon palace everyday.
When I am home in a couple of days, I will be taking this further.
Get a heated pool, re decorate your rooms, fix your floor - basically stop being tight and spend the money you’re robbing people of by posting nice photos online.
This is a 2 star and needs to be reviewed ASAP.