Lucy Levett
We own a villa in Peurto Calero and have been coming to the island for up to 20 years. The only good thing about this villa is the location. The shower is good in the room. We had hardly any sleep because there rooms are joined together with interconnecting rooms which are very noisy when someone is next door. You can hear the tv, phone alarm, shower, the safe when there opening and closing. You can hear talking etc. It’s definitely not a 4 star experience. Then to make it worse, when we complained at reception they didn’t care, we’re not responsive at all and told we should have raised a concern sooner and there was nothing they could do. Very poor service. Had to wait nearly 20 minutes for the reception staff to print off a room invoice because they didn’t know how to! Whole place is very tired, even the new refurbished rooms have been done to a very cheap standard. Breakfast not great, we had it one day and went out the rest of the days even though it was included. Overall not a good experience and I wouldn’t recommend anyone here, honestly I would pay the extra and stay at secrets resort.
Kevin Dent
Set in the beautiful Puerto Calero harbour this hotel is second to none. The food is plentiful and of high quality. The rooms are very clean and the reception staff are very responsive. The Costa Calero is well kept throughout. We would have liked to make more use of the many facilities but we were enjoying the fantastic cycling obtainable within the hotel complex.
David Hoyle
Par excellent. No complaints. Lap pool is solar heated so don't expect a 26.5 swim. Food is very good. People are people situational awareness and anticipation of their next move makes for a run around the buffet.
5
Howard Clark
Lovely helpful staff. Very quiet, comfortable rooms. The hotel was very clean. Good food, there was always freshly cooked meat and fish on the griddle. We would definitely recommend.
Robyn G.
I stayed in this hotel at the end of October with my mother. I was attending a wedding.
I love the fact that the hotel was situated in a quieter area but still lively. The harbour is but a short walk from the hotel with shops and places to eat.
There is a free shuttle from the hotel to Puerto del Carmen, so we were able to go to the beach with ease.
The room was very comfortable and clean. The amenities at the hotel were fantastic, from several pools to swim and relax at, very beautiful surroundings so it felt like a little bubble as there were no high rise building around.
The staff were absolutely wonderful, a big thank you to Miguel, he was always a delight! The food and beverages were fantastic with a wide choice of meals and everything was very tasty!
The wedding was beautiful. At sunset... the views were stunning, the food was delicious, the area where the dinner was held was beautifully decorated... All in all, a wonderful stay.
R & M