Darraj Family
GREAT VACATION! the resort was so nice and best of all, the staff was super nice. The BEST waitress was Manuela by our swim out pool. She was so attentive and bubbly. She didn’t just bring us drinks but she talked with us and made us feel special. She was our waitress for a couple of the days we were there and one of the days she just had our drinks waiting for us. She always came back and checked with us and even though some of our party was not always pleasant to be around, she was still sweet and attentive. Would 100% recommend!!! She deserves a full week off!!!!
Courtney Burkholder
Absolutely don’t look anywhere else! This place is our first resort as a couple. They scheduled a private transport to pick us up from Cancun airport which was a breeze. We were greeted with wet cold towels, and a welcoming face who took our luggage and walked us in the hotel. We didn’t have to lift a finger. The woman who checked us in was very friendly and pleasant. We were even greeted with a glass of wine. A gentleman walked us through the hotel and explained about the restaurants. He took our luggage to our room as well. The pool view was stunning from the room. The room was fully stocked with snacks and a mini fridge, with plenty of water. The room was very clean and smelled very relaxing. We attended the theater for a show which was so much fun. The planned entertainment is a huge plus! Plenty of pools and beach access. Just go early in order to get a chair. Our first dinner was at Agave where the waiter Noe was THE best! Ask for Noe and tell him Tyrone Ramirez sent you! He was amazing at making sure that our drinks were never empty. Overall, he is amazing and his compassion for public service shows. He also looked out for us when they celebrated with a Mexican themed night and sat us at a great table with a view. All of the staff has been warm and exceptional. We can’t wait to come back again!
Ashley Nelson
I recently vacationed to Excellence Playa Mujeres with some girlfriends to celebrate our 40th, and I cannot say enough wonderful things about this place. The stay was nothing short of amazing. The rooms were spotless and had spacious balconies, the grounds were beautiful and well kept, and the food at each restaurant was spectacular (cocktails were great too!). But above all, it’s staff that make this resort one of a kind. From the moment we arrived, we were treated like royalty. Every staff member went above and beyond to ensure our stay was perfect. In a resort where hundreds of people are constantly coming and going, it amazed me how they were able to make us feel like true VIPs. With all the little extras and unique touches, and the attention they gave us, we felt like we were the only people staying there.
Special thanks to Rafael who has a gift when it comes to hospitality – it’s not an easy task to satisfy three girls with very high-expectations, but he did it with grace and patience 😊 and truly became a friend. Lizbeth and the staff at Lobster House always made us feel like family, and that became one of our favorite places to enjoy lunch with the gorgeous view and delicious fresh food (and tequila!). Do yourself a favor and book a spa appointment – the massages were outstanding, and the hydrotherapy was such a fun experience (thanks to the gentleman who took care of us at the spa). I wish I could remember the names of every single staff member, as each and every one of them contributed to the fond memories we have of this vacation. I will always be grateful for how kind they treated us. Thanks to everyone at Excellence for making this a trip of a lifetime – can’t wait to be back!
Maral Karayan
Amazing service and accommodations. Food was also very delicious at all the restaurants. Bar service at the beach, pools and swim up bar was on point and speedy. Drinks also tasted amazing. Mario who assisted us with various drinks by the pool was very nice, thoughtful and caring. Couldn’t ask for a better trip with the family. Would highly recommend this resort and all the amenities they had to offer. Will most certainly revisit.
Nick&Kyley Pahe
We went to Excellence Playa Mujeres for our honeymoon April 2024 and had the absolute best experience. We were excellence club and would recommend 1000/10. We were nervous after reading some reviews off facebook pages, but we found nothing we read to be true. Some of our favorite employees were sully and Victor from the excellence club beach access were great; Cesar from building 9 excellence club pool was amazing and greeted us with a smile every day as well as Ramon the drink guy being 10/10; Jorge from excellence club bar was AMAZING!! He was our favorite bar tender and so funny and personable; Naomi with the activities at sol bar was also amazing and had a great personality! Overall we give this place 10/10!! We had 1 mix up with our breakfast in bed not being delivered, but they fixed it ASAP once we discussed the matter with them. We cannot wait to visit again and will most definitely be returning soon!!